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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I have always been sceptical about ordering anything online. Especially clothing. ROMWE has put me off for life. After spending all of my birthday money ($200) on this site there are only 3 items out of the 10 I ordered that I can keep. The quality is terrible, the sizing is disgraceful. I ordered a "coat" when it arrived I was absolutely disgusted, it was a square piece of material with 2 badly cut out holes that weren't evenly cut, the stitching is terrible, the only thing it would be good for is scrap material & I paid $20 for it. My own fault I guess... I should have read the review 1st. "Lesson learnt"
First and for SURE last time buying from ROMWE. Still waiting for my order and since May 21st no updates on your website or FedEx. It says that it has shipped but on FedEx it says only the label is made.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 18 including 2 items and the items were shipped out on May 19. Your tracking number is 74899992140425588160. You can get logistic information through this linking.
http://www.fedex.com/us/track/
It normally updates the logistic information after 5-7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country.
Please understand it kindly.
If you want to return these items after you received them, we can give you return label for your return.
Apologies for all the trouble and hope you will receive the order soon!
Could you please tell my what the problem?
I'm tired to find a way to contact
But no one answer me:)
My items didn't shipping for three weeks!
Why just why! I wrote every where I need them but no one cares!
Why you treat me in a bad I'm just a new customer
Please if you will not ship it this week I want my money.
Please don't ignore me..
HI dear,
Thank you for ordering from our website.
To avoid unauthorized transactions and ensure the payment security. If you place a bulk order, we do need the photo of order RWBZH28430 payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name)
Just cover the personal photo and ID number if you do not want to show us as we just want to confirm the buyer’s name. I promise that we will not reveal your personal information to others.
Please send them to us as soon as possible.We will arrange delivery for you.
If we do not get the identifications within 7 days, we will remake preparations for your order from the day we get the identification.
Thanks a lot for your understanding and cooperation.
Looking forward to your reply.
This shop has amazing photos! I looked for hours to pick out just the right pieces to purchase. When they got here they were so small! I ordered an XL and XXL. I could not even get them over my head! They would have been perfect for my 5 year old.
So angry!
I forgot to mention the terrible chemical smell on the clothing! It was intolerable!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Our customer service and you have reached an agreement that we will give the return label for your returned items and refund you after we received your returned package. You can also remind us to refund you if you find that the returned package have been delivered successfully.
You can contact us if any problem. Apologies again for all the trouble.
I was just wondering what's going on with my stuff, I ordered it about 2 weeks ago and have only received one package which contained just jeans. I was wondering if they just get shipped seperately and wanted to make sure I will get them :) I would have given 5 stars but it just takes too long to get here :(
Worst experience shopping on this site! Was excited to receive package, however once recieved sizings were out of whack! Quality is okay but when following sizing chart and ordering my correct measurements of my size, apparently it's 3cm out!?!?!?! (Friend emailed and recieved this information from them) would not recommend this site to anyone
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us （our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Apologies again for all the trouble.
After my initial review, I finally got a response and was credited my funds back. I'm glad that everything was resolved even though it took a few days for a reply.
Hi dear,
Thank you for ordering from our site and sorry for keeping you waiting.
Our customer service have contacted you and said that the package may be lost now.
We are truly sorry for letting you down and we have refunded to your ROMWE Wallet and you can check it later.
You can contact us if any problem. Apologies again for all the trouble.
I just ordered two dresses from Romwe for this thing I have to go to June 10th. When I showed my friend she told me this website was a sketchy Chinese places with bad quality clothing material and the shipping takes super long. Overall she said the website has a really bad reputation, so I decided to look at some reviews. I was kind of confused from the start because the dresses were so cheap. The reviews made me really worried that the clothes wouldn't come in time or would be bad quality, too small, or way different from the picture. I was really counting on this because I loved the dresses. Someone tell me if this was really worth it or if I should start looking for a new dress.
Hi dear,
Thank you for ordering from our site.
Preparation for delivery usually takes 3-7 business days and the delivery time is differs from country to country. The delivery time of your country is 6-8 days.
You placed on May 22 including 2 items and they were divided into two packages. They were shipped out on May 23 and the tracking numbers are 74899992140425732457 and 74899992140425764717. You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/
We have strict quality assurance before each product is packed and shipped and the size of our items correspond to the size reference on our site. If the items are different from the description we promoted on the website, please send us （our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely make this right for you.
Please do not worry and you can contact us if any problems
MY ORDER: I ordered from Romwe on May 14th and I just received my order about an hour ago today(May 23rd). I had gotten a little worried after reading other reviews about the quality of peoples items but when I opened mine I was relieved. Out of the 6 clothing items I ordered they all fit me perfectly and there is only 1 item that I didn't like the material of, but after I washed it and got some of the stiffness out it was better.
CUSTOMER SERVICE: I received excellent customer service when I had a question about my order. I got a response within a few hours.
DELIVERY: My order was delivered by DHL. Which is a company that I have never heard of before but they have a great detailed tracking system for orders.
I am very happy with my experience with Romwe.
OK so I guess I'm in the minority...
I have ordered several items from this company. My first order (to US) was prompt and I loved, loved, loved my items! My second order was placed last week and if it takes the same amount or time as the first, which I expect, I will see it soon enough.
Thank you ROMWE. I am a loyal customer!
I've been waiting for three weeks for my order to arrive. I contacted the company with no success. Still waiting.
Update 7/7/16 still nothing. Also waiting on a refund.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Please give us your correct order number that we can help you as soon as possible.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
And, you can also contact us through the “Online Help” on the top of the site or click on “Contact Us” on the bottom of the site.
Apologies for all the trouble.
I ordered 5 pieces of clothes and ordered it last week on Thursday. It says that it has shipped but on fedex it says only the label is made. I need my stuff bc I was gonna use it on vacation? Wtf?
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 13 including 6 items and the items were shipped out on May 18. Your tracking number is 61299992140425498661. You can get logistic information through this linking.
http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created.
That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I got three of my items which I'm not complaining about the fabric, I got what I expected and I loved my romper but I ordered 139 dollars worth of clothes and hey were shipped in 2 packages, well one wasn't even shipped yet
I really would like to get my clothes soon considering it was so much money and they are taking forever, I will probably get my clothes after school is over.
I'm actually pissed at the fact it's taking so long and why don't you just ship it all in one box doesn't make sense to me, and if I don't get my clothes soon I want a refund for the missing clothing
Just a warning guys some of your stuff may come and hopefully u guys have a better shipping expericence
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
I ordered 5 shirts and 1 pair of shorts, and the shirts were nice. Yet, the shorts were waaaaaay to small, and, the button holes were to small! I think that that is a way to cheap way to produce clothing. In the picture, the buttons fit great. Not so much on the actual product. I would order from ROMWE again, but always order a size bigger than what you need.
<3PEACE<3
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
Apologies again for all the trouble.
OK So I ordered around $250 aud worth of stuff, for the first time I didn't read the reviews of this website and after placing my order i read the reviews and I was devo. So I kept my fingers crossed til the date my order arrived and I opened it with heavy heart, but let me tell you I don't understand what the fuss is about ppl complaining about the quality and sizes, They FIT PERFECTLY and QUALITY is AMAZING, do not trust these reviews. I am an online shopper for most of my clothes shoes etc and will go again and again to buy from this site, 5 stars all the way, great customer service too, Thanks and this is not a paid review, Thanks again
I have ordered with Romwe before and although it took over a month for my items to arrive I was pleased with the quaility and the fit of the clothes considering how cheap they were. I made a order on the 9th May and have spent a lot of money this time round- it still hasn't arrived and I'm now worried it won't turn up as im unable to track my items and there whereabouts when you click 'my orders'. I was hoping they would arrive in time for my holiday but now I'm not too sure!
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 10 including 9 items and the items were shipped out on May 14. Your tracking number is 612793364901. You can get logistic information through this linking. https://gls-group.eu/EU/en/gls-partner-united-kingdom
We have checked it and the latest information is that the parcel is in the GLS delivery vehicle to be delivered on May 21.
Apologies for all the trouble and hope you will receive the order soon!
I ordered several different items from this site and nothing except a T-shirt and kimono fit. I wear size 12 US/14 UK and got XL and couldn't even get the skirts over my knees and the dresses didn't even get over my shoulders. The sizes are all super small Chinese sizes so be warned. I had to send everything back and pay £18!. The earrings I got were nice, so for accessories it is fine, but unless you wear a size 6 forget it!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
Apologies again for all the trouble.
I ordered 8 items of clothing from Romwe and was soo eagerly awaiting the delivery. I was soo extremely disappointed to find EVERY SINGLE item was a cheap CHINESE version of what was displayed on their website. BEWARE, this is just another asian website trying to scam people into believing they sell good quality clothes. All the clothes were almost see through, and were made from the cheapest of materials. They looked nothing like what the picture looked online. Spend the extra few dollars and shop elsewhere. I have never been more disappointed with an online shop.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us （our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
DO NOT ORDER FROM THIS SITE. My order was "processing" over a week. When I emailed about the status, they then decided to tell me that my package was lost in the warehouse. But if I still wanted it, they could reship it to me. Now how is in the world are you going to reship my order if it is lost?!?!
Hi dear,
Thank you for ordering from our site and truly sorry for keeping you waiting and letting you down.
Your items belong to “best-selling” products, so we need more time to processing these items.
We apologize for losing your package on our warehouse, and we must say that it is a very rare case.
Our customer service have contacted you and you want a refund. We respect your decision and we will refund to your Romwe Paypal account. You can check it later.
Apologies again for all the trouble. We will give a $3 off coupon for your next purchase, the coupon requires no minimum purchase。We have sent the code to your e-mail, you can check it later. And we hope you will enjoy your following shopping with us.
It took way too long for my order to arrive. I ordered a sweatshirt and online the only size option was one size fits all, so I assumed it would fit me. I'm a slim teenage girl and it doesn't fit me! Now I have a sweatshirt that doesn't fit me that I paid way too much for. Thanks romwe.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site.And, i think you may have a misunderstanding about ‘one size’ and ‘free size’. ‘One size’ on our website means this item having just one size left. It does not fit all. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Apologies again for all the trouble.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us （our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.