So I order of couple things from them and I recieved a package with only 2 of my items. I don't know why my clothes are being shipped separately. It took forever to get them and still haven't gotten the rest; one of the shirt I got looked like $#*!. It looked like a 3 year old made it and it was NOTHING like the picture. Don't even bother wasting your time and money on them. They don't even have a customer service number. Shadey right?
I ordered one skirt about a week ago! I tracked my shipment and it is not even in my state yet. It didn't take long for my order to ship, but it is taking a long time for it to arrive at my front door. I don't know if i will ever order from rowme.com again. Hopefully the skirt looks like what it looked like online.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was shipped out on 11 August. It usually takes 4-7 business days to deliver the parcel to the United States by standard delivery. Hope you can kindly understand it. We check that the scheduled delivery date is on 19 August. You will receive your order soon.
Apologies again for all the trouble. You can contact us if any problem.
I was sceptical of ordering after reading so many bad reveiws so I only ordered one sale item. I placed my order on the 17th, it was shipped on the 18th and i just got a call from the couriers to say they will be delivering it today (22nd). That is faster than I've gotten some orders from sites everyone raves about! Im not to worried about the quality, after all its only a $16 sweater. You find things a little iffy at stores that still ask $80! So go for your life, make the order!
They have no customer support number and the customer support robot on the website keeps telling me to send in photos I dont know where to send the photos other than the review on the sight I sent an email a few minutes ago overall I'm happy with the clothes but not the accessories
Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar
I'm very disappointed. I ordered a lot of stuff given the 60% off first order advertisement. I mostly ordered swimsuits and NONE of them fit properly. I ordered a size small in all of them and every one of the pieces are sized completely different. I've reached out to ROMWE three times now to see what it would take to get these items returned and get refunded, but haven't heard back from ANYONE. In my opinion I would say steer clear of this website and just PAY the money to get the cute and dependable stuff at a well known department store where you are certain you are getting the quality. I wish I would have read reviews BEFORE ordering.
Hi Lorri,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has replied your, and suggest to refund 30% cost for all the swimsuits, because we do not accept the return of swimwear.
And we could provide you a return label to return the items ( kimono170224701, dress160808708), what do you think? Please let us know.
We will certainly help you to solve this problem.
Waiting for your reply!
I found this website from Instagram and looked through some of their clothing and prices & thought okay, I'll get some things from here. We ordered on May 31st with express shipping and it's now June 12th. I ordered these clothes for a vacation & we leave on the 25th. So I'm a bit worried if they're going to be here before then. When I check 'My orders' it has been saying processing ever since. After reading some of these reviews, I'm even more worried. We spent $129 so I'm just wanting to receive my clothes. If I could please get a response back as to where my clothes are and when they'll get to me would be lovely.
Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos. Romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund
I've bought a White Leopard Long Sleeve Loose T-Shirt and the product arrived sooner than I thought and it's a perfect fit. The ordering and the shipping process was so fast and I love the service. With this kind of service and products I would definitely shop again. I really recommend the service to anyone.
I have received the clothes that i bought from Romwe and there are awful cheap design. Bad quality of material and colours different from the picture and simple tshirt very thin and bad bad bad. Very awful clothes.in primark you can get them for half or less than half price and better made and design.not buying never ever again from this site. Very disappointed.!
Dear customer,
Nice day.
Thank you for your support Romwe and really sorry for all the disappointment.
On our sale pages, you can get detailed information about the items, such as sizes, material, colors and so on. Because of light and pixel, the real objects and the items on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us and give us one chance to serve you. We will wait for your reply and help you solve your problems.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered 4 items from this website and it says "allow 6-10 business days to ship" it has been 15 days and the tracking still says pre-shipment and the postal service said they did not even receive a package to ship. The live chat was no help whatsoever said the same thing over and over again and wouldn't answer my questions. Just sent a message to cancel my order and receive a refund we will see how this works out. DO NOT SHOP HERE
Hi Natalie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
We will certainly help you to solve this problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
So you can't return sleep wear. The quality was so poor so my daughter didn't even want to try it. Sun glasses arrived broken but they where so cheap so it wasn't worth returning them
Cheap but no cheerful!
Hi Ulrika,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you to solve the problem.
Waiting for your reply!
I spent $95 in purchases on this site and paid for express shipping. I never received my package - the shipping company said they attempted to deliver but I was never contacted or left any notification slip. I have a concierge in my building who receives deliveries for me and they did not receive my order either. The shipping company said they returned the shipment to the seller.
I contacted Romwe to resend the items back to me as I confirmed with the shipping company that they had in fact received (and signed for) the returned shipment. However, Romwe told me I would need to re-pay express shipping charges for it to be sent to me. I said that I would like a refund instead and they responded by saying that they can only refund me 50% for an order I never received because 'the package would be destroyed' once it was returned to them. What does that even mean? They signed for the returned package!
This company is absolute garbage and a complete scam. DO NOT BUY FROM ROMWE.
Dear customer,
Nice day.
Sorry for the late reply and really sorry for all the problems and unhappiness.
We are really sorry that you did not receive your package. Please believe that we do ship your package to you and that incident is really out of our expectation. Hope you can kindly understand and trust us. We found your parcel was shipped on Nov 11th. To protect your privacy, we will send the tracking information to you via email. Hope you can kindly understand and trust us.
We sincerely apologize to you for your returned package. However, we really never receive the package. Hope you can kindly trust us. Please believe that once the package was returned, it will be destroyed. Romwe cherishes its precious customers and never deceives them. Hope you can kindly trust that.
Really sorry for the inappropriate proposal of our customer service. Please accept our sincere and unreserved apology. We promise we will try our best to serve you and help you solve the problem. Hope you can kindly give us the chance.
We found our customer service has helped you find another solution. What do you think of that? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
romwe.com is a Really nice clothing site. I like that all the products. Products come quickly too. All of the clothes are quality and they have a large selection. I was order for 2 dresses, 2 jump suits and 3 skirts, my order number was RWAXM*******. We receive our order quickly. All the product are really amazing. Hope you all also love this website and its shopping experience when you go for shopping with romwe.com.
I was very happy with my experience with this site and plan on shopping with them again.
I ordered from romwe for back to school clothes all the things i ordered said they would be shipped within 24 hours and its been 3 days now and it the tenth of august and my school fifteenth of august and i was wondering if there was anyway of speeding the process up because of some of the reviews i have read said that they dont get to until months later so please if there is anyway i could get it before the fifteenth i would be so greatful
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Normally it takes 3-7 business days for us to get the order ready for shipping if not all your items belong to ‘ships in 24hrs’. Order RWYPZ28812 was placed on August 10 including 8 items. The “Black Love Gesture Print T-shirt” and “Blue Ombre Hooded Dip Hem Sweatshirt” are in processing. Other items have been prepared well. Please wait a few more days that we can ship all of your items together.
Order RWYYK28793 including 9 items have been shipped on August 10. The tracking number is SIS16******05. You can get the logistic information through this linking. http://www.dhl.com/en.html
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies again for the delay, hope you will receive the order soon!
I ordered my sweater on 9/15/2015 and now it is 9/27/15. My order is still PROCESSING! I emailed Romwe and got no reply after issuing a ticket. I paid $25 and it has gone through on my card. I am concerned that this is a scam and I will not get my sweater.
Dear customer,
Nice day.
Really sorry for the waiting time.
Because of the time difference and the weekend before, we can not contact you in time. Hope you can kindly understand and forgive us.
Generally, we need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because your item sells well, we need more time for processing. Hope you can kindly understand. Once it is prepared well, we will ship it to you as soon as possible. Hope you can kindly trust us. Romwe never deceives its customers. And you are our precious customer, we cherish you and will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I don't know why people are having a issue with romwe i did my first purchase about a couple of weeks agao i order a hoodie i order it in a 1x because ordering from a different country no matter how little you are i think you should still order about 2 sizes up to get the right size you want on top of things i accidentally give them my wrong address and i still got my package communication was good everytime i sent them a email they contacted me back i can't wait to order more and this is a real review bought my item with my own hard earn money
Great styles and value for money. I feel great wearing ROMWE clothes. I couldn't believe how fast the order arrived! I will definitely be buying from ROMWE.com again. Would definitely recommend ROMWE.com to family and friends.
I ordered on Friday with 2 items that have 24 hour processing and they have not been shipped yet! The 3-7 day processing is bullsh*t. I got express shipping because I need my items by early Friday morning! If I don't have my items by 6 am Friday I am never ordering from them again.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on July 9 including 4items. It would take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, and not all of your items belong to ‘ships in 24hrs’. It would take longer for our suppliers to get it ready, we apologize for the delay.
We are not sure that the order will reach you on time. Our customer service have contacted you and you still need these items. Therefore, we will try our best to ship them out as soon as possible.
You can contact us if any problem. Apologies again for all the trouble.
I want to buy a clothes for my family for attending a wedding ceremony, so when I came to this website I found lot of complaint or dissatisfaction in a review written by costumer,
But I thought let's take a Chance, and when my family see those clothes, they said you should have to buy more items and after that whenever if we have to buy the clothes, we always prefer this site only. Thanks
I usually shop at House of Frasier, and ordered a dress that had only a size 10 left. I wear a 12 and researched the dress to find that ROMWE had one in my size. On line ordering was no problem and I received my dress within 3 to 7 days. I would order again.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Abby
Because some of the items are our best sale products, therefore, it took us a few more days to prepare.
And I checked your order, another package's tracing number is 61299992140432614030, and pls check on the website https://www.fedex.com/apps/fedextrack/?action=track.
Sorry for all the inconvenience.