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ROMWE

How would you rate ROMWE?
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California
12 reviews
38 helpful votes
Follow Audrey Y.
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Wow...
August 23, 2015

Ordered many items from here, took several weeks to arrive, and I only got 1 item that I liked out of the 7 items I ordered. The quality of the items was just awful - bad material quality, broke easily, confusing, ill-fitting... DO NOT BUY FROM HERE.

Update: they have a relative sense of customer service, but even that can't cause me to change my review to a positive one, just because they asked... Sorry, but it is what it is.

Date of experience: August 20, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your support and sorry to let you down.
Generally, preparation for delivery takes 3-7 business days and is not included in the "delivery time". Hope you can kindly understand. We found that the transport method you chose is standard delivery. In general, the standard delivery may need longer time than express delivery. Besides, different transport methods and different countries may need different time for delivery. Hope you can kindly understand. You can refer to http://www.romwe.com/Free-Shipping-a-471.html to know more about shipping.
We are really sorry that you are not satisfied with your items. We found you have returned some items to us. About the problem of quality, before your return, you can send us some photos which can show the defects clearly so that we can check for you. We will be responsible for any quality problem caused by us. Hope you can trust us.
On our sale page, you may get detailed information about sizes. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. We feel so sorry that you think they are not fit for you. When you meet size problem, before your return, you can also send us the photos of the clear measurement of your items so that we can help you further and solve your problem. Hope you can trust us.
Romwe cherishes its customers and never deceives its customers. We promise we will improve ourselves with our best efforts to serve our customers. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Maryland
2 reviews
8 helpful votes
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Horrible customer service
September 26, 2019

I returned two items for a refund. Romwe sent my refund to the wrong card that I didn't use to purchase these items with. I was able to get someone on luve chat but after I mentioned that my refund was credited to a card I didn't use, I was disconnected. I tried again an hour later and the same thing happened. Before you order from thus company you should know if you have a return or refund you will not get to speak to a live person by phone and the live chat sucks. Also, they will deduct shipping out of any refund you get. I will never order from this company again.

Date of experience: September 23, 2019
New York
1 review
0 helpful votes
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Scam
December 29, 2020

I placed an order and never recieved it. It's been over a month. When I went to check on my order it vanished and theres no trace of it. I had taken a screen shot so I will be contacting my bank to have them investigate the charge.
Smh scammers suck

Date of experience: December 29, 2020
GB
1 review
3 helpful votes
Follow Elizabeth S.
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I'd like to thank Romwe for fulfilling my order and providing a very positive experience with your site.
I bought a Off-shoulder Midriff Bodycon Dress and some really nice tops after searching through the pages of gorgeous items, it was extremely easy to navigate through the pages to what I wanted and I soon found a lot of items I just had to have, theres a lot of variety of clothing and pieces to choose from, for any occasion/event you can think off.
It was easy to order and I was shocked by the low shipping price, it made me very pleased and I will order more just for that reason.
Unlike other website that I used to buy stuff, Romwe is quite easy to deal with, and they give superb services and the responses are fairly quick.
When I got the dress and tops and tried them on they are just perfect, just as shown and described very good quality and extremely comfy, thank you so much I will defiantly be shopping with you again and highly recommended!

Date of experience: April 15, 2015
California
2 reviews
0 helpful votes
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Excellent
April 10, 2017

After reading all the reviews, both the good and bad, i decided to try this site since a friend recommended this site to me. I wasn't disappointed! I got exactly what i ordered and their customer service was excellent!

Date of experience: April 10, 2017
Spain
1 review
0 helpful votes
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If you are a shopaholiclike me, you will love Romwe. Forget about waiting for the sales to go shopping, here you will find the trendiest clothes for the cheapest price during the whole year. Welcome to paradise :)@ wearwild

Date of experience: September 5, 2017
Georgia
1 review
4 helpful votes
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Bought a shirt from them and after washing it according to the directions on the label sewn into the garment, not only did it shrink, but the fabric puckered all over. In my notes to them I sent a picture of the puckering no the explanation that it was washed according to label directions, but they said since it was washed it couldn't be accepted for a refund. I didn't know the shirt was defective until I washed it!

Date of experience: March 17, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for all inconvenience we have brought to you. You are our precious customer, we do not want to lose you. Actually We have inspected the items you ordered and checked the parcel carefully before shipment. We never imagine this incident would be happened. We are so sorry for the defect that we caused and we will be responsible for it. We know that you have communicated with our customer service, and they have offered you appropriate proposal. About the shirt you pointed, We are willing to arrange the refund for you. What do you think of our proposal?
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Missouri
1 review
5 helpful votes
Follow CONNIE L.
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Come on, why wouldn't they allow us to post reviews directly on the site about that product? Yes! I could not agree more! The sizing is not accurate! Yes, I bought a measuring tape to measure my body just to make sure I got the right size! In my experience, buy a size smaller. Example if you are a small, buy extra small. If you are medium, buy small.

Date of experience: September 15, 2017
miao m. ROMWE Rep
over a year old

Hi Connie,

Thank you for ordering from our website, we are so sorry for letting you down.
We know that our measurement is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.

Sincerely,
Romwe Customer Service

Pennsylvania
1 review
1 helpful vote
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My daughter ordered several swimsuits and they were too small, even though she only weighs 118 lbs, and ordered a medium. I know the policy states you cannot return swimsuits but the tag on the swimsuit says that you can return the item within 30 days. I asked the customer service rep and she said all their items have the same tag. They wouldn't even accept the swimsuits that weren't even open!

Date of experience: April 27, 2017
miao m. ROMWE Rep
over a year old

Dear Denise,

Thank you for ordering from our website, and we are so sorry for all the troubles.
According to our return policy, the swimwear could not be returned.
Please kindly send us your order number, so that we could help you to solve the problem.

Looking forward to your reply!

Australia
2 reviews
11 helpful votes
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Not worth it, looks nice on website but what you received is so ugly. I ordered 3 items, 2 of 3 arrived missing a piece. Contact Romwe to request the refund, they ask to send it back at your own cost which is about as much as the cost of what I have paid. Submit the claim through Paypal and Paypal sided with the seller. I have asked them to provide me the return label then i will return it. Why should i buy for the return when the items arrived missing. That is ridiculous. Please do not order from them. I was going to do a big bulk order as a gift for all my family but experience with the company turned me off and I am happy to pay top dollar somewhere else to have the better service and better product quality.
You have been warned, DO NOT BUY ANYTHING FROM THEM. PAYPAL WONT HELP YOU. Now i am sitting on 2 items I cant wear as they are missing a piece and the last one is so bad.

Date of experience: June 6, 2018
Indonesia
1 review
0 helpful votes
Follow Irni J.
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I never knew before that shopping online would be this great. I really love romwe, this is my order number RWBXC*******. I bought some blouse and the material really good also stylish. Most importantly they sell that blouse really cheap from other online website that i knew. I bought a blouse that discount for about 50% off and they give me plus one blouse again. What a great deal, isn’t it?. It’s really great when my friend admired my new blouse. I truly want to return as costumer, i want to buy denim pants this time since i check they give 40% off. Keep it up romwe :)

Date of experience: March 27, 2015
Connecticut
1 review
1 helpful vote
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I ordered my order on the week of 10/5/17, I live in Connecticut. I got my order extremely fast, I thought it would take a little longer since the place is in China.
Also, get a size up! I read reviews before buying, and getting a size up is right.
The clothes aren't bad, I tried all the items i got and fit perfectly, not bad material.
I would definitely buy here again with the fast shipping and good material.

Date of experience: October 12, 2017
Netherlands
1 review
2 helpful votes
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Not satisfied
December 22, 2015

I think the cutting pattern is not good
It doesn't fit well when you wear
I ordered more than 8 items
So I can tell what happened for each item
They seem don't make it with their labels
So it seems they ordered from other third person
I order dresses, bras, jeans, shirt, t shirt
And... too bad I'm too over expected

Date of experience: December 19, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your support first and we are really sorry for all your dissatisfaction.
On our sale page, you can get detailed information about the items such as their sizes, material and so on. Would you like to send us some photos which can show the clear defects and the clear differences so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us. You are our precious customer. We cherish you and never want to lose you. Hope you can kindly give us one chance to serve you and help you solve your problem. We will wait for you.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Michigan
1 review
0 helpful votes
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Do not buy from ROMWE
October 4, 2020

I ordered over 100 dollars worth of clothing from ROMWE and when they came I was extremely disappointed. Almost all of the items were way too big. The quality was terrible, as for the biker shorts, I picked them up and string started to fall out. The material is swuimsuit like, way too thin, and not even considerable. All of the other items were way too big, fabric was very bad, and definentally not true to size. Only 2 of my entire order was doable. For one of them(a pj set), I didn't even recieve the top! That is truly unacceptable. The sweaters were long sleeves, way too thin to be sweaters. This is the most disappointing order I have ever ordered online. I have tried emailing them and it has been almost and a week and I had no response whatsoever. Please do not buy from here.

Date of experience: September 4, 2020
California
3 reviews
0 helpful votes
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I ordered a modern looking black and red dress, it can be found if you search for Split Slim Black and Red Dress. I made a small order just to get a feel for the quality. After receiving it I was pleasantly surprised! It even arrived faster than I expected.
This dress is beautiful and I can wear it to work and at night in town. The best part is the price, when I am able to save money on a few pieces I am able to splurg more on other items. I look forward to ordering more pieces in the future.

Date of experience: June 24, 2015
California
1 review
2 helpful votes
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Umm... NO
April 21, 2015

I was so excited to find a website that had cute cheap clothes. So I went and got a couple of items. I received half of my items on one day and have not yet received my other items. NOW the clothes run so SMALL, it is ridiculous. I got a large pair of jeans expecting them to fit and they barely fit. I also ordered a romper and it says one size and it does not fit at all! I waisted my money and i am so disappointed in the website and the quality of my clothes!

Date of experience: April 18, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day!
Sorry for all inconvenience we have brought to you.
In order to save your time, we divided all of your items into two parts. Generally speaking, we need 5-7 working days to process your order.
And we are sparing our efforts to stock your other three items. Once we stock them well, we will arrange the shipment for you as soon as possible.
Hope you can kindly understand us.
We are sincerely sorry that you are not satisfied with our quality and size.
We have noted on our website, there may be up to a 2 cm difference between actual size and listed size because of manual measurement. You can refer to http://www.romwe.com/size-guid-a-466.html, and send us the images of your measurement so that we can check for you.
With regard to one-size romper, we also mentioned it on our web, one-size means the products fit most people. We sincerely apologize for this item can not fit you well.
And sorry for leaving you such bad impression. We will improve the quality of our service and give you the better online experience in the future. Hope you can kindly trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Australia
1 review
4 helpful votes
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DONT SHOP AT ROWME
May 27, 2016

Worst experience shopping on this site! Was excited to receive package, however once recieved sizings were out of whack! Quality is okay but when following sizing chart and ordering my correct measurements of my size, apparently it's 3cm out!?!?!?! (Friend emailed and recieved this information from them) would not recommend this site to anyone

Date of experience: May 25, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Apologies again for all the trouble.

Nevada
1 review
1 helpful vote
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Extremely Horrible!
August 12, 2021

They're basically a knock off version of Shein! Shein is a million times better when it comes to quality clothes! I ordered about 18 things and a lot of the clothes was baggy and big! I ordered everything in small and extra small but some of the stuff was really big! I was happy with some of the stuff don't get me wrong but most of the stuff just looked bad! I ordered a specific dress, it was like a tan color, I ordered a size small, and I tried it on, the dress was sooooooo baggy! It looked like a large! It was ridiculous! Their clothes are good price but the quality is $#*!ty! I would not recommend shopping here! Shein is way better! Shein NEVER disappointed me but Romwe certainly did!

Date of experience: August 12, 2021
miao m. ROMWE Rep
over a year old

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you!

Maryland
1 review
2 helpful votes
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Garbage!
October 21, 2017

I found romwe through Instagram and I know websites of this sort are usually low quality and take a long time to ship, which was fine with me because I just wanted a few cute things for vacation. My order was placed on June 14, I recieved the package on July 3. When I opened the package, nothing was what I ordered or even similar enough to what I ordered to where I could let it slide. I emailed on July 4 and sent a picture of the package of each article of clothing and the articles themselves, customer service wasnt great and eventually I just sent the clothes back. My ticket was closed, but I reopened it and sent my clothes back, but was never given a refund! I would never spend my money here again.

Date of experience: October 18, 2017
miao m. ROMWE Rep
over a year old

Hi Skye,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your account, the return label we provided you still has not been used.
Have you returned the package by the return label we provide you? Could you please send us some photos of return receipt?
If you returned by yourself, please send us the tracking number of the returned package.
We will certainly help you to solve this problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Virginia
1 review
3 helpful votes
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It was my first time using this website and it was full of disappointment. First of all, the clothes were awful in the term of quality. The fabric did not feel like as it was told, the clothes was much smaller than the size mentioned before, and the quality of the clothes was just so awful. It took me two months to get my clothes and they also took away the international transaction fee without giving me any notification. This wasn't even mentioned when I bought the clothes.

Date of experience: July 20, 2017
miao m. ROMWE Rep
over a year old

Hi Yeban,

Thank you for sharing your feedback, we are so sorry to hear about your experience.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
And if you have been charged for the customs duty, please send us the receipt, we could refund half of it to you for compensation.

Waiting for your reply!

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168