I ordered quit a few things since it was my first time and I thought I was getting great deals. When everything came in only ONE of the FIVE tops I bought fit. I tried to see if they woke uld fit my aunty (who is quite a bit smaller than me) or my younger cousin and they couldn't fit them either. The size Larges fit like smalls or even extra smalls. Will not be buying again.
I recently bought the white and black, sleeveless and backless striped dress from Romwe.com and I LOVE it! My boyfriend thinks I am super cute in it also, which is a bonus. This is the first time I've ordered from Romwe so I was a little nervous that maybe it wouldn't look like it does in the picture, but ordering couldn't have been easier and my dress looked exactly like the one online. I was able to place the order on my lunch break at work, which was nice. The shopping cart was so user friendly and my dress shipped out the next day, which was great because I planned to wear it to a party! Shipping wasn't crazy expensive either, only $3.99. Saving money on shipping means I can order more! I definitely plan to order from Romwe again because there are a few other things I saw that I really want. Thank you!
I already bought on Romwe and Im very satisfied with their service. They have always nice fashion pieces and low prices!
I love shopping, and Romwe is a paradise to me, coz I always find something that I neeeeeed, and I can buy easilly since they have free shipping worldwide!
I really recommend this store!
Please stay away. I raised cancel order request in less than 30mins after placing the order, and they say after one day that they shipped the item and cannot cancel, the cancel option is just a fake thing. They gave me a tracking number, when i called fedex, they clearly told that these guys just created a label but the product is still not with fedex, they havent shipped the product yet to fedex. They just manipulate things. Item not shipped, faking to be shipped by giving a tracking number. Just to avoid the cancellation. FAKE FAKE FAKE
Hi Surya,
Thank you for ordering from our website.
We apologize for the delay with processing your request to cancel the order, but we did hand over the package to our courier when you contacted us, it took some time for them to pass it on to FedEx.
Here’s the FedEx tracking number: 74899992140424462553, the package has already arrived in your country and will be delivered to you very soon.
However, it’s our fault and we certainly would like to get this resolved for you.
We have sent the return label to your email address sama.keerthi@gmail.com for you to go with the free return, please check that. After you mail the package, please contact us, we will process the full refund to you once we hear from you.
Please let us know if this is okay, and we would appreciate it if you consider editing the review, thank you.
I bought a black jean from Romwe.com, the picture of the jean has 3 bottons and have
Pockets on the back. But what they sent me has only two bottons and no pocket on the
Back. So, I got the one that is not I want.
Hi Mariana,
Thank you very much for ordering from our website.
We have strict quality inspection before each product is packed and dispatched, and were truly sorry to hear that the jeans came different from the pictures on our website, this would be a huge mistake that we made and we apologize for that.
We would check with our suppliers as soon as possible to make sure this won’ t happen to other customer. Would you please send us some pictures of the jeans you received with the details you mentioned? We would surely make this right for you and certainly appreciate your help.
Apologies again for the disappointment.
For days I was skeptical on buying a black lowcut dress I was completely obsessed with. Mainly because of the reviews and how low the dress came down in the front. I got a discount for signing up and the dress was also on sale with 24 hour shipping. I finally caved. Although I got the dress about a week later I just opened it and it looks exactly like the website. I ordered a size bigger because of the reviews saying they were too small and the front did not come down as low as I expected. Im inlove. Idk if its because I only bought 1 item rather than 100$ worth and I am a new customer so they want to keep me coming back but it worked. Id order off this site again
Never ever ever order from this site. I have been trying to contact them about a new return form (they claim that they have them on their site somewhere but they are nowhere to be found--my mom isn't even sure that it came with one in the package in the first place) and for an RMA number for a week now and they will not respond. I sent them an email and tried the "live" chat (which has been offline every time I checked) twice and so far, nothing. I was going to send back my sweater and order something else but at this point, I just want my money back and nothing else from them. They don't even have a phone number to call so I am stuck waiting for them to decide to answer me. Awful customer service. JUST ANSWER MY EMAILS.
Dear customer,
Because of time difference, we may not be able to reply to you immediately.
The customer service is trying their best to solve your problems. Hope you can kindly understand this. We have given you relevant information you need. Please check your email.
If you need any other help, please feel free to contact us with the email address webmaster@romwe.com.
Yours sincerely
I ordered from here twice within a day a part. I first ordered a black fringe purse. It came very timely and I really liked it. The day after I ordered that I placed another order for a black lace dress and brown bag. The dress was super small and the bag had a strap that was too short to fit crossbody and I just don't like how it fits. I've been trying to return it for 3 days and haven't received a response. The form is not submitting online and it's difficult to get in touch with customer service.
Dear customer,
We feel so happy that you are satisfied with the first order. We will do better.
We sincerely apologise for two which both you are not satisfied with size problem, you can send some images of our size problem so that we can check with our factory. After confirmation we will refund you full for any size problem caused by us!
In this two months, we have a lot of orders every day. We may not reply to you in time. Sorry for the delay.
If you have any other problems, please feel free to contact us with this email: webmaster@romwe.com.
Yours sincerely.
Okay i discovered this website a couple of weeks ago and i was extremely drawn to the affordable clothes this website offers, i ordered a pair of shoes on the 23rd or November and now it is December 5th and I've still yet to get them, I'm starting to get annoyed because i thought it was only going to take up to 7 business days to get them. But i guess not, if my shoes don't come within the next week or so, Romwe is going to have to hear from me. I also checked the shipping process and its been the same since the 29th of November, come on now, all i want are my shoes :(
Dear Faye,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it has been shipped out on November 25,2016.
The tracing number is 6129999214XXXXX82745, you could check through the link http://www.fedex.com/us/,for more details, please check your email.
Now the package has been arrived at the sorting center of USA, you will receive it soon.
Apologize again for keeping you waiting, if you have any other concern, do not hesitate to contact us.
I used to love romwe, i always ordered from them, i wrote reviews, i had coupons and many points to use, I tried ordering something today worth $80, but with my points I saved and coupons/discounts I would´ve spent $60 in total. I put my card info in and tried to purchase my items and it completely logged me out of my account. I tried logging back in and resetting my password but it wouldn´t let me in, I didn´t forget my email or password and I still can´t get in my account. I tried contacting romwe but theres nothing to contact. It sucks because I´ve spent over $400 on this website just so it could crash on me?
I ordered a few shirts and a crewneck from romwe and i was delightfully surprised. The quality of the clothes was great especially since it was so cheap. The fitting was perfect and i loved it.
The crewneck was a bit small but still really good quality. Id recommend getting a size bigger. Other than that the clothes is really good quality and i love the site.
Also, my experience with customer service was good too. They're very nice and understanding. Also very patient.
I've purchased from Romwe before and loved the product so tried again recently. On the delivery site DPex Worldwide the status is that no one was home and has been delivered to their hub in Bankstown.
Noone bothered to check if I was home or leave a card like the first time... I was home the whole time and I don't know what courier service to call/pick it up from as no one left a card.
Hi Cheyenne,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Please contact the shipping company through the phone number +61283374500, or 1300136100, and ask them to deliver the package to you as soon as possible.
We will also contact the shipping company to check your package.
If you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Care
I am extremely angry and annoyed. I placed my order on the 8th of March 2015, and my order number was RWLKA*******. It said that it would be shipped out in 5-7 business days, but it still has not been shipped out yet! I spoke to customer service twice- the first time they told me that one of my items was out of stock and advised me to cancel it. They then assured me that my order would be shipped out in 2-4 days. A week later-- still nothing! I spoke to them again yesterday and they told me that it would be shipped out either yesterday or today. Still nothing, and the 'chat live!' times seem to be very erratic. Customer service is the worst that I have ever seen. Stay away!
Dear customer,
We are sincerely sorry for all inconvenience we have brought to you.
Generally speaking, We need 5-7 working days to prepare your order according to our numerous orders every day. Moreover, two of your items belongs to the best-selling products, we could not expect that one of them could be out of stock. We have ever made our efforts to help you stock it, but the factory has no this item, so our customer service advised you to cancel it. We have spent much time on this item, so it takes longer than usual. Hope you can forgive our delay.
Your remaining items are almost stocked well, we have shipped three of them first on 28th March. The tracking number is 555007254093, you can search the logistics information on http://www.tollgroup.com/toll-global-express-track-trace. And we will try to speed up the process and ship the last item as soon as possible. Hope you can kindly trust us.
Sorry that you are not satisfied with our customer service, we sincerely apologize that and we will improve the quality of customer service in the future.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Best wishes
I ordered from Romwe on the the 9th. I got my dress today, the 29th of April. It is comfortable, I will give them that, BUT I wore the dress for ONE day and it's already falling apart. I don't recommend spending what they want you to spend on their crap material.
Dear customer,
Nice day.
We are sincerely sorry for the trouble that we have brought you.
About the quality problem, we hope you can send us some photos about the dress and tell us what the problem is exactly. We will contact with our factory to solve the problem, after confirmation, we will refund you for any size or quality problem caused by us.
Hope you can kindly trust us.
If you have any question, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards
I havent yet ordered, but i want to know wether i should order or not, ive seen alot of reviews that say that the quality is good etc., but i have also seen some complaints about it too, Should I order or not?
I had a HORRIBLE experience with the 24 hr service and when i asked to speak to the manager, he helped solve the issue but didn't really go above and beyond, so i put a very detailed review of my experience and one of the customer service reps gave me 500 points for my troubles and made sure my situation was properly taken care of. If you have issues ask for managers and post detailed reviews and the higher ups will fix it better than the normal employees.
Buying online can be great. You can get a great product at an amazing price. Well this was one of those! I can sincererly say that this was a very good experience. I've done a lot of online purchases and seen different type of products and this is definitely on my top list. It's great to see vendors offering high quality products at an affordable price. I like the looks and the feel of it as well. The product is as good as described. It was shipped in the promised amount of time. I like how it was packed as well. I will be orderning a few more for the rest of my friends. Looks great anytime of the day, night and place!
If you're looking for great quality at an affordable price, then this is definitely something you are looking for. Don't hesitate to order this. Enjoy your product!
Ya tried them for the first time for my friend it was her birthday, i was kind of worried about the serive because it was my first time with them and it came out great they helped me well and guided me to buy a awesome dress for my friend and main thing about it is the price was reasonable and my wife was very happy with the dress thanks to romwe will use them again.
This website is AWESOME. Clothes are super affordable, customer service is great, I couldn't stop being on this site for hours! I don't care for the wait on the clothes, as long as they're good quality for the good prices they offer, I'm completely fine! I will be shopping from here again!
I would like to bring to your notice the poor service that i have received from Romwe. I ordered 2 products with order id number RWXYA******* on 12-08-2018.
I ordered the product believing the website where it stated that the product will be delivered within 7 working days but here i am waiting and mailing the service team where i have not received the product even after 15days post the payment of the same. Every mail i receive the same comment asking me to wait for 1-3 working days and they have been asking their shipping company to deliver it as soon as possible. Although i have been provided with 200 points as a compensation for the poor service but that is only useful if i buy any products from them again and if it is going to take this long then i would prefer not shopping from Romwe ever again.
Regards,
Neethi
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
- Visit Website
- Nan Jing Shi, Jiangsu, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hailey,
Thank you for ordering from our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
As our customer service has provided our return address, please return the unfit items, and send us the tracking number and tracking link of the returned package.
Looking forward to your reply!