I had a HORRIBLE experience with the 24 hr service and when i asked to speak to the manager, he helped solve the issue but didn't really go above and beyond, so i put a very detailed review of my experience and one of the customer service reps gave me 500 points for my troubles and made sure my situation was properly taken care of. If you have issues ask for managers and post detailed reviews and the higher ups will fix it better than the normal employees.