My order came after a month of waiting, and I expected that from seeing other reviews. What I didn't expect was how off the sizing was. There way to small, so I returned them, ROMWE spontaneously closed my ticket and after not hearing from then in 2 weeks, I contacted them to only find out they didn't receive my package. They asked for my tracking number, and to my understanding they had it because my ticket was closed, and now I'm just frustrated becuase I threw it out and lost my money.
I bought things without thinking from this website, but when I recieved the confirmation email in Chinese, I realized I probably should have read reviews first. After reading, I decided to go ahead and cancel my order writhin an hour of buying the items. I wake up this morning to a message that says they are already processing the order and cannot cancel. They starting processing just so I couldn't cancel my order. Hopefully this gets resolved, but I am currently not amused; it says on their FAQ that you can cancel the order but they purposefully make it so that you are stuck.
Hi Madison,
We're truly sorry for the inconvenience you've been through.
Yes, you can certainly cancel the order as long as its not shipped out yet, just like the FAQ described. And please don't worry, the order's been put on hold already. Would you please confirm us again whether or not the order should to be canceled? If so, we would surely make that right for you.
We apologize for the unpleasant shopping experience and will be awaiting your rely.
Latest Update:
We have canceled the order and applied the refund, it would normally take 15-20 business days for the refund to appear in your account as it would need reviews and approval at many levels, we appreciate your understanding. The refund would eventually appear on your credit card account, please be assured.
My daughter decided to use some of her allowance on this site, they billed my card on 04/17/2020 for $14.89, on 5/2 she thought they had locked her out of her account (she was using the wrong password) so she created a different account (different email) and made a purchase for $22.89 with a gift card from her 16th birthday a couple days ealier. On 05/16/2020 I contacted Romwe about the order from 04/17/2020 and they can not find it! They keep referring to the order on the 05/02/2020, that they randomly canceled due to whatever stupid reason they had, that they conveniently refunded to her Romwe wallet! Why after everything they have done, do they think she would want to buy anything from them! Customer service is a joke, can not talk to a live person and they only really respond to messages at night... I am in contact with my bank over the $ they took from there but I can not get her $ from her gift card back! This company is a joke, save your hard earned money!
I have gotten about two packages from ROMWE so far, and despite the comments my experience has been awesome. My latest package actually came earlier than expected. Sometimes, certain clothes I purchased weren't how I expected but overall I've had good experiences with ROMWE. All the clothes are so stylish, trendy, good quality and well priced.
Heard about it from my sister and i loved the dresses of my sister taken from romwe and ya i also used there service and found my self as happy as my sister hehehe. Thanks for the service will use you guys again.
This is a terrible site, tacky cloths, cloths are sent with threads hanging out everywhere, and I tried to return my item which costed me $30 to ship back k them and my order was $30, so now I'm out $60 and they are not doing anything to help me. I definitely do not recommend buying off of here because if you have any trouble there is no solution because there is NOBODY to get in touch with.
I love it! Cheap and fashionable clothes for a good price... You can get a great product at an amazing price and I can buy easilly since they have free shipping worldwide!
I really recommend this store! I can sincererly say that this was a very good experience. Never I had any problems placing orders and when I have doubts they are very helpful!
I recently ordered from this website and i have to say the items were very different from the pictures. I ordered 2 sweaters, 3 dresses and 2 sets of makeup brushes.
I LOVE the makeup brushes and was very impressed by the quality! The sweaters were ok and were slightly off from the pictures. Out of the 3 dresses only one of them was my absolute favorite. The other two were very different from the pictures. Overall it was an ok experience and would only buy again if i recieve another discount code.
There are are thousands of online stores and very few deliver ordered product in time but the ROMWE is extra ordinary in case of delivery and Price. I am really happy with their real time delivery system. Also the quality of product is awesome.
I recommend ROMWE.
I am very upset and dissapointed about romwe. I bought 3 tops and 1 dress. I measured my sizes correctly. Got a size bit bigger than my exact size just incase. Still the t shirts don't fit me. But the dress does. Very angry and upset. Wouldn't shop on the site again regardless of what I like on the site.
Hi dear,
Thank you for choosing Romwe ans sorry to hear that you are unsatisfied with our size.
Due to materials and styles, each item has different size description. And we have mentioned size guide on each item, you can see the detailed size description before placing the order. Hope you can kindly understand.
Moreover, there may be up to 2-3cm error because of manual measurement, the difference can not be fully avoided. But we never shirk off our responsibility, you can send us some images which can show any clear difference so that we can check for you. We promise that your problems will be solved perfectly.
Sorry again for all the inconvenience. You can contact us via email later.
The email address is webmaster@romwe.com.
Nice day.
I absolutly love this web page. Romwe always send you what you see on pictures. Clothes are good materail, well packaged and quickly. Also the customer service is very nice and always gives you answer back. I tottaly recommend this page.
I bought 2 tshirts and 3 bikinis, they sent size L. I tried it on and it fitted like a size S... the sizes do not match at all. And if I would send back my order I have to pay just as much as my order costed me in the first place. They offered me $5 for compensation on an order that costed me 60... so I lost all my money and I can't go out and buy new bikinis/tshirts... So, I would NOT recomment this site, at all! The customer service sucksssss
Hi Nina,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And please kindly note, according to our return policy, we do not accept the return of swimwear.
Please confirm with us which items did not fit, we could refund part of cost to you for compensation.
Waiting for your reply!
I just used romwe for the first time and actually terrified i wont get what i payed for because of the review my order says its shipped out to daytona nj, which im a few states away from so hopefully it comes by saturday i ordered them on the 15 and the website says 5-8 buisness days and all the romwe repliers say 10 now? Idk hopefully i get what i pay for and if it makes it out in a reasonable time ill delete the review but for right now im kind of upset
Hi Nanette,
Thanks for ordering from our website and we are sorry to keep you waiting.
Normally we need 3-7 business days to process the order, and 6-8 business days to deliver to our customer, please kindly understand.
And your order has already been shipped out, please kindly wait for a few more days.
If you have any problem, do not hesitate to contact us.
I have been waiting for my refund for 1 month. They sent me an email saying that they have refunded my money to "my wallet" on their website but they hadn't. After seeing that my wallet balance was still £0.00 I messaged the online help, they said that the money had been transferred successfully. After sending them a screenshot of my £0.00 balance (because they some how can get access to my account) they said that they will resolve my issue in a further 24hours. I'm still waiting. This company is a money scamming joke. DO NOT BUY FROM THEM.
Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience.
We have checked for you, and found that your refund has been withdrawn from your Romwe wallet to your account by our colleagues. Actually you are our valuable customer, we are willing to offer you efficient service.
Refunding to your wallet is faster than other ways. Hope you can kindly understand. But your satisfaction is our best comfort, we will do anything that we can to meet your requirements, the refund has been refunded to your account already as we mentioned, you may receive the refund within 15-20 business days. Hope you can trust us and give us one chance again.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Best wishes.
Love This!
This is a great shop! I ordered style BLACK Cute dress******* and it is very comfortable and stylish. There shipping is very first delivery and everything is good. I would highly recommend!
Amazing service & products. Wow! I am just impressed about the service of this shop. I have always been searching for places where I could get a Nice, Stylish & Comfortable "Apricot Long Sleeve Zipper Crop Jacket" & ROMWE had it. I have ordered an "Apricot Long Sleeve Zipper Crop Jacket". I was super excited to get it. I received my product in due & perfect time. Their Shipping strategy is also too good. The jacket fitted me splendidly. At the point when arrived, It was neatly & pleasantly packed and labeled just as they had said it. I think my Order number: "RWDAZ*******" was one of the luckiest order number that makes me so much happier with ROMWE. I get complimented by friends when wearing it and happily recommend ROMWE to them.
I wouldn't trust a company that never responds to their customers or their artists who upload designs. They have no customer service whatsoever from what I have experienced. I have been emailing them and have even left a voicemail to reply to my emails with some very simple questions that would just take a minute to answer. Its been two weeks now of me waiting for a response and I have received NOTHING. I am deleting all of my designs from their website because if this is how they treat their contributors I can't imagine how they treat the people who buy stuff from them that have issues or questions and concerns. Rage-OFF.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
As you mentioned that you ever contacted us before via email, could you please tell us which email address have you sent to? We need to confirm with you. You also can send us the screen shot of your email so that we can confirm with our colleagues. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.
Waiting for your reply.
I was Ordered two dresses which unfortunately did not fit. Returned using collect plus... Soooo easy! ROMWE emailed me as soon as they received them and I was credited within a few days... Well done ROMWE... I will order again with CONFIDENCE!
The shipping service was on time and very precise. I also loved the costumer service and how I the costumer was able to get feedback not only on shipping but on the item itself. I would definitely recommend this site to many other people.
I order a bunch of stuff I was really excited about... TWO AND A HALF WEEKS AGO and the order is still "processing". Not to mention a shoe that i picked out (and paid for) sold out two days ago so i won't be getting that, even though i should have gotten it, along with my other items, forever ago. And now they're saying my payment for the shoe was refunded and i tried to withdraw it back to my bank account (on their website it says "completed") but my bank account doesn't show that the money is back.
So done with this website. Just give me the stuff i ordered already
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. Now, your items have been prepared well. We would try our best to ship out your items as soon as possible.
The process of withdrew usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for the delay, hope you will receive the order soon!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brianna,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have processed the refund to your world pay account on September 22,2016, but the bank may need 15-20 business days to process your refund.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
And we are sincerely sorry for the unprofessional behavior of our customer service, we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
If you have any problem, do not hesitate to contact us.