Rockabilia

I would give zero stars if I could. First off, I think there are a lot of fake reviews on here that are boosting their score. If you search on the internet, you can find Reddit pages devoted to sharing the headache this company will give you. I ordered an item and when I called because no shipping info had been given after 8 business days (in a 5-10 day shipped), I was completely belittled. I have never been spoken to like that from someone in customer service and it was an inquiry about shopping time since it was for a birthday. We love band merch but they have forever lost several customers in my family and friends. I am now devoting my time to sharing how horrendous this company is.

Order somewhere else, I ordered a patch 12/29 and they didn't ship for 4 months, ZERO communication from them that there was any type of delay. Will not recommend them or order from them ever again. Buyer Beware

The agent who answered the phone was very rude and dismissive. Her condescending attitude shows no empathy when dealing with a customer. She did not attempt to help the situation and keep me coming back to spend money. She made it worse with her rudeness. Keep your overpriced bootleg merch that looks nothing like the image on your site. Ill spend money elsewhere moving forward. Perhaps she should be packing orders in the warehouse, not answering the phones.

I love the products and the customer service is amazing. I need to get a bigger size for my son after I had already order and they accommodated me with no problem. They were also very responsive to my communications.

"Posting 1 star as I cannot post 0. Ordered overpriced crappy merch at my daughter's request against my better judgement. Got a notification of delivery. We were at home, my neighbors were at home, i am in a house, there is no way in hell this product was delivered. The tracking number is an easypost tracking number leading back to their own site. I contacted "customer service" to explain no shipment was received. Received an email back "we are not responsible for lost or stolen articles, you can re-order at 50%". They could have just stopped the sentence after "we are not responsible". Garbage service, crooks, lesson learned. It was only $33 but my daughter is disappointed as she ordered over a month ago for a birthday this weekend and now has to find an alternate gift. Do NOT buy from this trash site."

I bought to grab bags of juniors large and extra-large shirts when they arrived none of them were even remotely the same size and they were all super small. When I contacted the company the customer service tried to blame it on me. I then started posting on their Facebook ads how terrible of a company they were and they responded to me asking for my order information to rectify it. I sent my information to them via instant messenger and they have never responded to me. I went onto the page again today and found out they have blocked me from posting anything! This company is truly the worst company I've ever dealt with their products are cheap and their sizing is not correct!

I didn't know the shipping time when I went directly to their website, then read it can take a week. So I was pressed for time to get a band shirt before the day of the concert, which was coming soon. So went to their official Ebay store, got a shirt and was delivered to me in three days. Thank you Rockabilia. Good to know they have official licensed band tees that support the artists too.

I ordered a T-shirt in the US to be shipped to Australia. It started out well...received a tracking number and was able to track it all the way to Australia.

Then...nothing. The item got stuck somewhere post customs and when I got in touch Rockabilia simply said to contact Australian customs myself?!? Without any item info (other than a proprietary tracking number that only their delivery company uses), Australian customs will not know what I'm talking about. It is the responisibility of the delivery company (AsendiaUsa apparently) AND Rockabilia to make sure the item gets delivered.

In other words, customer service at Rockabilia is useless and they don't take responsibility for deliveries. So, save yourself a lot of frustration and don't order from this site!

I bought two shirts for 60 bucks in November. I received one of the shirts, the package said the other one would ship later. I never received the second shirt. I've tried to reach out to customer service, but they told me they won't do anything/ don't care. They only have one person that works for their customer service "team", and she is incredibly rude. Reporting them to the BBB

Rockabilia is a bunch of thieves and scammers, I ordered a band t-shirt, money paid, after more than month no package arrived. When I asked for refund, the shop replied that they cannot do it. When I asked for package number - no reply.
I have my rights in EU which are not respected by this shop. DO NOT BUY THERE

Im poor, I saved up for a year, to 3 T shirts. They f****ed up my order and got it wrong. I ordered 3 XXL band shirts. They sent 1 XX band shirt (which was correct) Another shirt (medium sized, so I cant wear it) and the 3rd band shirt they sent me, wasnt even a band I ordered (medium) So I gave them my money, for 3 shirts, and I can only wear one. DO NOT give your money, to these idiots, they are so stupid, they don't know how to pack an order. Assuming humans are working there? Maybe monkeys?

I do not recommend this company, they are a fraud! Placed order and never here back from them. Tried to contact them, no response! Reported them to BBB. Beware they take your money and never response back to you!

Stephanie

Wow, just wow. Called about status of back-ordered items more than 8 weeks past order date. CSR politely replied they could check on status and provide an update in 8-10 days. When I asked if they wanted my email address or anything so they could update me they said "You will have to call back". What? I cancelled the ordered and wished them good luck with the future of their company. They actually said Thanks and hung up. Ya, dude I was being sarcastic. Do yourself a favor and go without the product before ordering from this company.

I ordered two shirts as Xmas gifts on November 30. They arrived January 15. According to FedEx tracking, they sat in NJ for over 5 weeks, and once they crossed the border to Canada, were less than a two hour drive away for 5 full days.

It's true that Canada Post had a work slowdown (not a strike) over that period, but they had cleared the backlog weeks before I got my merchandise. The company kept making the same sad excuses and refused to issue a partial refund.

If you like long waits and so-so quality, I recommend them. Otherwise, shop elsewhere.

I ordered a shirt almost 2 months ago, it was to be a birthday present for my boyfriend. I've contacted this company 3 times, each time I was told to contact Fedex. I've spoken to Fedex twice, International mail services & Canada Post with no luck. Finally hear back from an employee at Rockabilia & I am told that unless the item I purchased gets returned to them, then I will not be issued a refund & basically I'm just out of luck. No customer service, no offers to help. This is a terrible company & I will never order from them again. It is a waste of money.

Beware of anyone saying they had a good experience with this company, especially if it's the only review they've ever written for anything. They took my money for several presents for my son, told me over several months that various items were on back order, and eventually (only when I called again) told me that the items had been discontinued. Never informed me or offered a refund. Getting my money back was a huge hassle and they were extremely rude, even though they were the ones that messed up. I hate that many of the people who will order from this site are kids who won't know to check reviews first. Warn others!