I ordered a t-shirt for a Christmas gift, (order date December 1 2015) 6 months later and still nothing... it is "still back ordered and unfortunately they can't do anything about their suppliers" according to their customer service centre. UNACCEPTABLE. Either the shirt never existed in the first place or rockabilia is the WORST run business.
It puts a frown on my face giving them 1 star. I ordered a T shirt that was apparently backordered fro 3 months and still have not receieved any thing. I called customer service to see whats going on and ask for my money back. She basically hung up on me and said thank you. Offering no free shipping, no free items, not store credit, just flat out acted like everything was ok. Extremely rude I will NEVER SHOP HERE. They hire idiot like her because they true don't care about there customer... that is why this place will ALWAYS be a bottem tier clothing web site
They charge your credit card before they ship the items you ordered, they can take MONTHS to ship your order and if your stuff gets lost in the mail, they do not refund or reship material! Total rip-off!
Order from Walmart.com two shirts for about $65.
Got them 3x Womens because I like over sized shirts that I can wear others underneath (both were tanks) Were suppose to arrive a month later and nothing, contacted them and they gave me a tracking number that showed they had not shipped it yet. Waited a week and finally showed some movement two weeks later I get two pieces of fabric cut into tank styles that would easily fit a small 8 year old girl tightly. The fabric was cheap and SOOOOO thin. And SMALL no were near a womans size. If I wanted to return it I had to pay plus pay a restocking fee for their horrible product.
Like a year and a half ago i ordered a hoodie from rockabilia.com and i never received it. I emailed them like 5 times and they hardly ever responded. Once they finally responded they told me that id have to wait even longer for it, i replied, and then they never replied back. Then like two months later the sent my brother (who had absolutely NO AFFILIATION with my order whatsoever) an email saying that the item has been discontinued, like almost two years after i ordered it. What the actual $#*! and i'm pretty sure they billed me for it because it wasn't the only thing in the order (i received the other items.)
It takes them five days to move the package from the warehouse to the delivery service (DHL). Package it still in "pre-delivery" status with a shipping label printed. Why would you not make daily dropoffs to the shipping company? Get you sh*t together bruh
I was very nervous after reading these reviews LMAO, i thought it wasn't gonna show but it arrived and it's great, the print is good quality, the material is good quality, it's a good size, and it was here in 2 weeks and i'm in australia
My fav shirt, my only negative experience (which was my mistake) is i didn't realise it was in USD not AUD, so if you're in another country don't forget to make sure it's in your currency ;))
This is very easy to understand. If the customer wants a refund of an item that has not shown up in 10 weeks, then you give it to him/her. But this has not happened with ROCKABILIA.COM and I am very displeased by this incident. It was $40 that they have willingly and insultingly kept from me, the customer. Since 10 weeks ago my debit card has been canceled and they will not refund it. They hung up on me and acted as if I was the last person on earth that has any right to call them. They accused me of having a bad attitude (which I assure you, I am very pleasant). My shirt was backordered, but I have a genuine intuitive feeling that the backorder was not a real order. The customer service even had the audacity that I wait even longer than their promised 8 week time frame for backorders! They had a very criminal attitude, the kind of attitude that someone who is IN THE WRONG usually has... one of upfront defensiveness and insinuation.
FYI: If Rockabilia.com sends you the wrong size shirt you are still responsible for the initial shipping fee, the return fee, AND $5 restocking fee per the customer service supervisor. I was ordering a kids shirt online and before ordering the size it said *adult sizes, with a red asterisk mind you, sooooooooooo I ordered it in adult small. I received a childs small and inquired why it said to order an adult size, the supervisors answer was "oh that just means that it might fit some adults, it doesn't mean to ORDER it in an adult size... Silly ME! I thought since they indicated *adult sizes that they actually MEANT *adult sizes... interesting customer service
Don't waste your time ordering from this company. You never know if/when you are going to actually receive your merchandise. Customer service is nonexistent. Not worth the risk of losing your money.
Bought a junior size motorhead tee shirt. Arrived without any labels - did not even look new1- And the junior size could have easily fit three juniors and myself!
Company unsympathetic They say they get their stock from different suppliers and cannot guarantee the size - despite the fact that one is asked to specify size when ordering! It's a rip off site, Goods not as described - DO NOT USE THIS SITE!
Forgot to put my discount code in for a Black Friday deal. Emailed the company and they are going to credit me the difference. Excellent products and great customer service
I found my IDEAL shirt on the band's actual website, but their sizes only went up to a XL. Saddened by this, I SCOURED the internet and found Rockabilia.com. They had the shirt IN THE SIZE I WANTED! I didn't hesitate to place my order. Silly me, I read the reviews on another site, AFTER my purchase about nightmares others had receiving their items. Their website CLEARLY states the time frame of your order if it is in stock. I placed my order yesterday, 11/5 and received an email today, 11/6 stating the order was shipped and in transit! So, I call BS and wonder why I am so special in comparison to others they had a bad transaction!
I often order online and felt safe because it was Walmart.com. I learned that Walmart.com is completely seperate from the third party vendors such as rockabilia. I was not upset that it took nearly two months to receive my shirt as I was that ROCKABILIA DID NOT MENTION UNTIL ALMOST 30 DAYS when I inquired about why my item was not shipped that the shirt was supposedly back ordered then to add insult to injury they tried billing my credit card twice for an item not received. I am thankful I did not order my daughters presents from this vendor.
I ordered a Thin Lizzy t-shirt (first time I've purchased something from Rockabilia). Ordered a size Large, which usually fits me, but it was a bit small. On the plus side, I was able to return the shirt to Rockabilia and they mailed me an XL in its place. While it took a couple of weeks for them to mail the shirt, they did mail it. Wouldn't you know that the XL is too big for me while the L is too small. Sizes seem to be a bit messed up.
The bad part about Rockabilia's service is that after having worn and washed the Thin Lizzy shirt (the XL size) just a couple of times, I noticed that the left armpit had a hole at least an inch in diameter, where the threading had come apart. I've never had this issue with a t-shirt before. I am positive that I didn't do anything to cause the problem.
I emailed Rockabilia about the problem and they responded by saying that they cannot allow a return after a t-shirt has been worn or washed. I was very disappointed. I understand that they might think that I caused the hole in the armpit area myself, but companies with excellent customer service would allow me to return the shirt for a replacement if it had been worn only a couple of times.
Needless to say, Rockabilia will never get my business again.
They misrepresented their shipping window and do not respond to customer service emails. They claim to need up to a month to ship out 1 tshirt. I can get gooda from China faster than that.
I ordered 2 shirts. I placed my order about a month ago, and I just got one of my shirts the other day. There's a paper enclosed telling me that my other shirt is on some sort of other thing so it'll ship in 6-8 days. Holding true to that, it did "ship" just 2 days ago, but not really. The tracking is somewhat confusing to me, so I'll explain it my best. They have a setup page telling you generally what's happening with your package. The first few should be something like "electronically delivered" or something like that. After about 4 days, you can go back on that page and click on the UPS tracking code on the right side of the screen and it'll show you specifically where your things are, in case you're worried about not getting your order.
Now the quality of the shirts I purchased wasn't great, but it wasn't bad. They're just normal shirts with different designs on them.
The pricing is outrageous though. Shipping is almost $10. Are you kidding me? Tax was like $10. Seriously. I spent $60 on two shirts. Never again. At least I didn't get scammed though.
*EDIT* 11/25/2016. My friend continues to wear these shirts I bought last year. They are very much faded and not the most comfortable. For long-term clothing, look elsewhere.
I ordered a t-shirt as a Christmas gift for a relative. I placed the order early October and the shirt didn't arrive until January 15th! When I sent an email to customer service before my package arrived, just to ask about my package, I received a very rude and unhelpful reply. DO NOT RECOMMEND THIS COMPANY! DO NOT BUY!
This site is terrible. Customer service is even worse. They sent me a thin, flimsy, cheap, pixilated-home-photoshop job for $30, with no licensing proof written anywhere on the poster, so I am assuming this is an illegal print as well. The poster also arrived ripped. I wanted a refund because the poster was terrible, they refused it and they wanted me to go out of my way to cut a chunk of the poster out and mail it back to them before they would send a replacement. I have never heard of a company doing that, it is ridiculous. I DON'T WANT ANOTHER ONE OF YOUR CRAPPY OVERPRICED BASEMENT ILLEGAL PRINT POSTERS ROCKABILLIA!
I order two shirts and they came in today exactly what I ordered I will be ordering from them again I did read reviews before ordering and I was a lil scared but I was like let's try it and I was very surprised and excited when I got them today
Answer: Other than calling or emailing, I'm really not sure. I can tell you this though... cancel that order asap, this company is the absolute WORST.
Answer: Dont order anything from them its quicker to just flush money down the toilet if you like wasting money
Answer: Don't order it here... bunch of A-holes
Rockabilia has a rating of 1.7 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rockabilia most frequently mention customer service, tracking number and return shipping. Rockabilia ranks 388th among T Shirts sites.