Rockabilia

I've made around 3 orders from this site as most of the items are difficult to find elsewhere. Each time, at least one of the items from the order (out of maybe 3 or 4) were on backorder. Normally, backorder means that you'll wait a little bit longer, but eventually receive your product. It seems like on Rockabilia you end up receiving an email stating that the item was discontinued (months later). The most recent call I made to exchange a discontinued item was a pretty sorry excuse for customer service. The order was placed 5 months ago. One out of three items were marked as backordered, with the remaining two being in stock. This was false. After the order was placed, I received emails for all 3 items that they had all been backordered. Whatever, I can wait. I received two items, but the third never arrived.

Here's the fun part:

A week ago, 5 months since the order was placed, I received the discontinued email. Fine. I called to replace the item. I noticed that it was marked as a girl's junior t-shirt, when I had originally ordered a men's XL. (confirmed this via my original order confirmation email). Oh well. The price was 29.99, so I found something for 29.99 to replace it. On the phone, I was told I originally purchased an item for 26.99. Oh well again, I can spare the $3. I commented on most items on the site being out of stock and she came back with the snarkiest attitude you can imagine telling me that they have plenty of items in stock, you just have to look. At this point, I realized what a sorry excuse for an online retailer this really is. I think that this has been my last order from the site. Miserable experience.

I don't believe that the customer is always right, but I was as pleasant as can be and she was incredibly rude. If this was brick and mortar I'd have walked out. They should be embarrassed.

I ordered a jersey for a Christmas gift this past year and it came just in the nick of time (Christmas Eve)! I opened the package and started getting ready to wrap it and noticed that it had a gash in the front. Upon further examination, I found four gashes on the front and two on the back. I immediately sent them an email explaining what I had found upon opening the box and they offered to send a return envelope and asked if I wanted a replacement or a refund, but warned me that it would take 2-8 weeks to get a replacement. I opted for the refund. It took about two weeks to get the return envelope (and another email), so I made sure to ship it back the next day and took a picture of the tracking information. I checked the status on January 25th and it showed they had received the package January 9th, so I contacted them regarding my refund. They responded that they received it and they concluded that I had damaged the item during the opening process and they will only do an exchange, but it is on backorder, so it will be at least 8 weeks! I go back and look at my pictures and look at the gashes and you can CLEARLY see they are right on a crease line where the shirt was folded, so if the shirt was folded flat in the box, it is IMPOSSIBLE that I damaged it, not to mention they never contacted me to discuss this and took it upon themselves to order me another shirt and keep my money. I wouldn't take a FREE shirt from this company at this point! I wish I would have seen all of these reviews before I made that purchase! This company, their customer service and professional are horrible. I am happy I bought this through Amazon because they are taking care of my refund for me and saving the day!