Tina told me to $#*! Off. I am assuming this is a business out of thier home. Never received my package and keep getting conflicting informatuon from the 2 people that work at this place. I am making a complaint with the BBB. They have messed with the wrong person.
I've order several shirts in November of 2019 and it's January and haven't gotten them yet. This the worst on-line shopping store ever. They need to stop using the pony express and use FEDEX. If the units are not in stock, then why post it on-line to be sold. RIDICULOUS!
Really bad customer service. One of my shirts was about two sizes too small. I was explaining to the customer service guy that the shirt was unwearable but he refused to listen and was pretty rude.
The other shirt has been back ordered for the past five months so that one I'm just going to get refunded. Buy elsewhere.
I placed an order on a Monday. Recieved confirmation my items were in stock and would ship soon. Never got a shipping confirmation. So by Wednesday I called just to ask what was going on with it. I was very polite but the girl seemed aloof and was surprised someone was being nice I guess. She gave me a tracking number and said my item had been shipped on Tuesday. By Thursday, I could not find any tracking information for my order so I sent an email just asking if the number was correct. I got an auto reply that said I would get an answer within one business day. I have yet to receive an answer. I'm truly worried my $60 has been wasted and I'm praying I will actually get my order. This site has some great stuff but if this company can't take the time to make a customer feel like they will actually receive what they ordered I will never buy from them again and wouldn't recommend Rockabilia to anybody else!
I ordered shirts from this company for years and they were great but for the past year the quality and sizing has changed. I ordered a shirt I have ordered in the past and when I got it this time the printing was cheap and the shirt did not fit at all. I tried a different size but that didn't fit either. Very frustrating especially when you have to pay for return shipping and a restocking fee.
I ordered from Rockabilla 5 days ago. I read bad reviews after I had ordered. So I was a little worried. But my orders came in today. And were absolutely what I ordered. Fast shipping. And everything was in tip top condition. This was my experience. I will be ordering from Rockabilla again.
Ordered a zip hoodie, received a pull over. Company response was, "oh yeah- we have the wrong photo posted". Requested full refund. Company has not sent return shipping packaging or refund. This company is a scam
My biggest complaint about this seller is that it is impossible to tell what you are really getting in the product. There is a big difference between screen print T shirts and shirt stamped with something that feels like plastic. The latter is miserable to wear. Even if you call the person you get may have no way to know this infromation.
This Christmas this fact left me very disappointed with the main present I was getting my son. I ordered 4 shirts, carefully looking at size and availability. There was little other information available. We have ordered from the company in the past and never got the "plastic" shirts, so I was not worried about that. I was concerned about availability. When my order arrived after paying a very high shipping fee, two shirts were not in the shipment, even though they appeared to be in stock when orderd. The two shirts that came were unusable plastic print. All I was left with was 5 dollar restocking fee.
I had recently ordered a large The Band' T-shirt on May 27th, 2020. It is now June 18th, 2020 and I have still not received my t shirt. Shipping is 5-10 days long. I have tried to contact customer service through them three times now and have heard nothing from them. They basically stole from me.
Horrible site. They make their site look legit and clean, and more recently, they've changed the look of their site, and now all items have a "In Stock" or "On Order" status. They never used to have that. They also never respond to emails.
The company sent me the wrong shirt! It was THEIR Mistake! And now I have to pay to have it replaced! Something is wrong here with their customer service.
I paid to have the item shipped to me and now I have to pay to ship the wrong item back and I have to pay to have a new one shipped to me. As well I paid duty on this item as I live in Canada. Cannot believe the complete lack of customer service.
They have a huge selection of music t-shirts & other related merchandise, but their sizing is way off. Got two shirts that said they were slim fit (Ted Nugent & ZZ Top shirts) & I got the large since I'm a pretty stocky guy & most regular fit mediums are somewhat tight while some regular fit larges fit good just a little longer than what I like. These shirts are definitely not slim fit & they are on the bigger side of large as they are bigger than any large shirts I own. Such a downer because these are nice shirts. Now I'm left trying to decide whether to send them back during the holiday season for mediums or trying to shrink preshrunk t-shirts.
They charged my credit card for an item not in stock. The did not notify me. I emailed to check on it and received no response. I called, and received a curt reponse with no apology. I cancelled the order.
I ordered a sweatshirt as a birthday gift. They had 2 versions, I ordered the $20 more version for better graphics and higher quality material. I had to contact them to get any shipping info. Received the wrong (cheaper) version. Their only option was for me to pay to return it, and get a refund at their subjective discretion. They made no effort to own up to their mistake and kept the $20 difference. NEVER PURCHASE ANYTHING FROM THIS COMPANY. You will be doing yourself a favor and your wallet. Shame on you and your lack of customer service.
Write your review to help others learn about this online businessI ordered some stuff on this site and after ordering shirts here a couple of times im always satisfied with the product. Ive always ordered from them through Amazon but i just recently ordered directly ftom their site. Out of curiousity I read the reviews and I freaked out because most of them were horrible. However my stuff came in by 7 business days and on time for my boyfriends birthday!(:
If your reading all these bad reviews dont mind them until you have experienced it for yourself.
To each his own.
I ordered an item that turned out to be backordered. Every few weeks I would get a notice that the wait wouldn't be too long. After two months I called customer support. They said it was coming from their supplier in two weeks. So I kept waiting. Another month went by so I called to exchange. The other item I picked out was also back ordered, so I finally just asked for a refund. Awful.
I ordered an Avett Brothers t-shirt on Amazon. It looked high-quality, and was a burnt-orange/red color. The shirt I got looked NOTHING like the picture on Amazon. It was a fire-engine red with cheap white lettering (the red was bleeding through). I called customer service to return it, but even to exchange it for another shirt, I would have to pay a restocking fee, and they would not pay my original shipping costs back to me. I asked if I could get a full refund for my shirt, and get nothing, but the same policy applied. Also, the employee I spoke to kept insisting that I was wrong, and the shirt looked just like the website showed it. No matter what, to return the shirt, I would end up eating $10.00. This company is AWFUL. Stay away!
I ordered an item on backorder and was told it would take up to 8 weeks to ship. I waited THREE MONTHS. I sent multiple emails inquiring as to why they couldn't order my item from wherever they get it and what was taking so long, and my question was never answered. They kept telling me I could cancel my order or they'd ship as soon as it came in. Then they stopped responding completely. Total crap.
If you are a NEWBIE to the licensed collectibles arena, please LOOK ELSEWHERE. All of their merch is priced at least 25% higher than other wholesales and dropshippers (who increase pricing a bit to make up for processing). I was looking through their inventory comparing prices and was astounded. Don't even bother unless you're ready to lose money and ALWAYS SHOP AROUND for pricing! Places like this make you think you have access to all kinds of merch and hope you aren't looking in other places. HARD PASS for me.
I bought 2 shirts, paid extra for express shipping, but was rudely told that not only were my shirts not coming express, but that I wasn't getting the money back that I paid for them. Plus the shirts are poor quality screen prints anyways. Skip this site
Overview
Rockabilia has a rating of 1.7 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rockabilia most frequently mention customer service, tracking number and return shipping. Rockabilia ranks 388th among T Shirts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members