Bry L.

I'm writing to express my extreme dissatisfaction with William Sonoma. I signed up to get the 10% off + Free Shipping off my order and received the promo code in an email.

Upon entering the promo code, I discovered there's no difference in the discount provided compared to the Free Shipping (SHIP4FREE) discount code. See attachment.

How can 10% off + Free Shipping Discount = Free Shipping Discount? That makes NO sense.

If I had known that the 10% code would be worthless, I would not have jumped through hoops to provide my email address. And I will have to reconsider ever shopping with a company with deceptive marketing practices.

Really bad customer service. One of my shirts was about two sizes too small. I was explaining to the customer service guy that the shirt was unwearable but he refused to listen and was pretty rude.

The other shirt has been back ordered for the past five months so that one I'm just going to get refunded. Buy elsewhere.