business logo of Ring

Ring

How would you rate Ring?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
3 helpful votes
Follow lance c.
Unfollow lance c.
Send Message
Share Review
Report Review

Scam
January 7, 2018

I have the strongest wifi and the camera still doesn't connect. Save you money. Also, I did not renew my yearly fee and all of a sudden my camera stopped working. What a scam. The company says it must be the camera. Biggest coincidence or bull scam?

Date of experience: January 7, 2018
Kandyce K. Ring Rep
over a year old

Hi lance,

This shouldn't be the case. I'm sorry to hear this. You should still have a working device even if you do not subscribe to the video recording Protect Plans. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. Would you reach me at Kandyce@ring.com today so that we can look into this for you and resolve this? I would appreciate your time, lance.

Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com

GB
1 review
0 helpful votes
Follow jamie h.
Unfollow jamie h.
Send Message
Share Review
Report Review

Worked for about 2 weeks and then wouldnt connect to wifi. Spent hours trying to sort this out and had tech support on the phone and email... still not resolved. It went back in the box and sat on a shelf for 6 months, then i thought i'd give it another chance. I shouldn't have wasted my time, the doorbell is total rubbish and i don't believe it will ever work. Its going in the bin, i'll be £120 the poorer but i'll be a whole lot happier. I also tell my mates and my customers to avoid this heap of crap. Dont waste time, energy or money... choose a different manufacturer!

Date of experience: September 16, 2018
Kandyce K. Ring Rep
over a year old

Hi Jamie,

I'm so sorry about this. I can understand how frustrating this has been for you. I want to ensure we diagnose and solve the issue for you. Please email me at Bilan.jenkins@ring.com for help.

Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com

Texas
1 review
7 helpful votes
Follow Lesa S.
Unfollow Lesa S.
Send Message
Share Review
Report Review

Sitting around my house it takes forever to load and I am at home by my wifi and sometimes won't let me view and says more info or ok. Was out of town for a family emergency and my ring doorbell didn't work wouldn't open wouldn't let me live view nothing, good thing my house didn't get robbed. I've heard this company Customer Service Sucks so I guess writing a bad review is the only compensation.
Lesa S

Date of experience: April 3, 2019
Croatia
1 review
2 helpful votes
Follow Ann F.
Unfollow Ann F.
Send Message
Share Review
Report Review

Keep canceling my orders
February 28, 2023

Ring.com keeps canceling my orders, I tried paying with 2 different international debit cards. The notification I get from the bank app is that they don't provide 3DS check. Another bad thing is that there is no email address you can write to, you can only call international phone numbers in order to contact ring.com support and they are not really helpful. They have a good story behind all these security cameras but I don't think they're a reliable and serious company. I haven't received my money back from my last purchase and I spent hours on the phone with their support trying to understand why they keep canceling my orders, but it seems they don't even know the real reason. They only said "there was a problem with payment". No $#*!.

Date of experience: February 28, 2023
Florida
1 review
1 helpful vote
Follow Walter M.
Unfollow Walter M.
Send Message
Share Review
Report Review

Ring security
September 24, 2021

Ring is extremely poor company to deal with. Ring flood cams do not last more than a year, and if you join the nextdoor program becareful what you say. I have been band for ever, can no longer be on neighborhood watch. Plus they are expensive. I changed to eufy which is a superior product and economical to use.

Date of experience: September 24, 2021
Colorado
1 review
0 helpful votes
Follow A S.
Unfollow A S.
Send Message
Share Review
Report Review

I have 3 cameras with solar charging and ring doorbell. At first I was impressed and the novelty wore off pretty quickly. The system is laggy and grainy. By the time that you pull up the app to talk to who's at the door it's got to be around 10-15 seconds and the picture quality sucks.
The next thing is you MUST have WiFi and pay the annual service fee to use the system other than getting live feed from the cameras. There is no way to use it during power outage, without internet, and paying ring for the service. I'm into my system $1,500 with cameras, solar, ring doorbell, and extra batteries. I should have gotten a wired system with HDD system for much less. It was a lot less work going with ring but I hate every aspect of it now.

Date of experience: June 2, 2021
Texas
2 reviews
10 helpful votes
Follow jason w.
Unfollow jason w.
Send Message
Share Review
Report Review

Owner of ring and the stick up cam for 1 year... feel ripped off. Half the time the app won't connect your phone to see what is actually going on. The speaker option is virtually non-existent... can't barely hear if you put your ear right up to the doorbell. The monthly service fee is a straight up bait and switch method. The stick up cam will need recharging about every other day after a few months of usage. The battery inside is worthless and you will need to buy their "add on" solar panel charger. Feel nickeled and dimed yet? If i had to sum up Ring in one word it would be - Horrible.

Date of experience: March 30, 2018
Kandyce K. Ring Rep
over a year old

Hi Jason,

Horrible is definitely not the one word we would want you to use when describing your Ring experience. I am so sorry to hear about this and would like to turn this experience around for you. Please reach me at Kandyce@ring.com today so that we can investigate the volume issue you are experiencing as well as provide you with optimal settings to help conserve your battery. I would apprecaite your time and look forward to hearing from you Jason.

Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com

Georgia
1 review
2 helpful votes
Follow Mark M.
Unfollow Mark M.
Send Message
Share Review
Report Review

Customer service
March 9, 2020

I had to get a new doorbell sent to me as the first one stopped working! After about 45 minutes, due to language barrier, and having to check my connections which I had to take a picture and send them. They did send a new one. I did not receive a return label for the old one and called back and again spoke with someone again which was hard to understand and she couldn't understand me. I just realized from another post Amazon purchased Ring, This all makes sense now!

Date of experience: March 9, 2020
Kentucky
2 reviews
6 helpful votes
Follow Sheila E.
Unfollow Sheila E.
Send Message
Share Review
Report Review

Not happy. Had a ring system for about a year and it stopped detecting people/motion. So of course, out of warranty. Bad bad! Should last longer or be under a longer warranty! May have to find a different company!

Date of experience: November 3, 2021
Tennessee
1 review
2 helpful votes
Follow matt w.
Unfollow matt w.
Send Message
Share Review
Report Review

Junk total junk
August 17, 2018

Unit fails to connect to any of my routers after 5 days. First was able to connect. Little laggy but now wont connect at all. Tech support is a nightmare. Even tried to use my phone as a hotspot, no go... total trash. And now they want 30 bucks to monitor or should I say send you video feeds to the Amazon cloud so you can look at them. No option of local server or Nas storage. Just a ripoff

Date of experience: August 17, 2018
Kandyce K. Ring Rep
over a year old

Hi Matt,

I'm really sorry to hear you're having trouble connecting your device. I would be glad to investigate this matter for you. It is imperative that we get your device up and running as intended. Additionally, a Ring Protect Plan is not required to use your Ring products. Our optional Protect Plans allow you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View.

Would you kindly email me at Bilan.jenkins@ring.com so that I can take care of this for you? I look forward to hearing from you soon.

Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com

Colorado
1 review
2 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Waste of Money
June 4, 2019

Constantly disconnecting! We have plenty of high speed internet and yet this keeps disconnecting and you have to get the screwdriver out and dismantle it to get it to reconnect to the internet. Well when you are out of town or away on vacation that just isn't too convenient! We have a back up alarm to the house that works and we will be going with their outside visual camera. They need to have a way to reset Ring other than having to be home to do it. Junk and really disappointed. :(

Date of experience: June 4, 2019
Pennsylvania
3 reviews
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Send Message
Share Review
Report Review

Ive had the pro for 3 months and have had tech support 3 times and i can run around the block twice before live view opens up and i can talk to the mailman (of course hes gone by then), i was thinking about the whole security system for my home and a couple of cameras for outside but that would mean more time with tech support, i don't think i have the time for all of that

Date of experience: June 24, 2019
Arizona
1 review
0 helpful votes
Follow Lori B.
Unfollow Lori B.
Send Message
Share Review
Report Review

We started with the Ring doorbell and paid the $30 monitoring for a year. We loved it so much, we got the entire system for our house. We had to pay the $100 for that, so I asked for a refund for the other via the chat box. I had the money refunded within 5 minutes tops! Are you kidding me? WOW! We had to call another time and had the issue resolved within 6 mins from the time I dialed. This is so refreshing after 13 years with another well known company that kept jacking up our rates. You can't touch this monitoring fee... or their professional customer service! I am so happy! I'm astounded at the bad reviews!

Date of experience: August 25, 2019
New York
2 reviews
1 helpful vote
Follow Vincent M.
Unfollow Vincent M.
Send Message
Share Review
Report Review

The Ring doorbell is useless. Anytime someone rings the bell it will not connect in time to actually make this feature useful. I will be looking to find a replacement for the ring. I advise anyone thinking of buying the ring to look elsewhere.

Date of experience: June 22, 2019
New York
1 review
3 helpful votes
Follow Kimberly C.
Unfollow Kimberly C.
Send Message
Share Review
Report Review

Black out 90% of the time no videos, sticking in every recording, same excuses by customer services, same problems over and over, cannot speak to anyone when doorbell ring. Smh! Defeats the whole purpose of buying in the first place even with the extender. Do not buy this product plzzzzz. Cannot get refund. Wasted my money.

Date of experience: November 10, 2017
Kandyce K. Ring Rep
over a year old

Hi Shanna,

I would like to connect to connect with you. Your experince with your Ring device, as well as with our support team is unacceptable and I want to make sure we turn this around for you. Would you reach me today at Kandyce@ring.com? You should be able to rely on your device with your videos and recording working properly as well. Your safety, security and overall satisfaction with your Ring is my first priority and I want to make this right. I'd like to address this further with you and look forward to hearing from you.

Best,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com

Texas
1 review
3 helpful votes
Follow Bradley W.
Unfollow Bradley W.
Send Message
Share Review
Report Review

My ring security camera is recording but every time I click to watch one, the sales subscription crap goes over it and videos do not start. I thought I could watch my ring videos on my phone, even without the subscription. Apparently that is not the case. My overpriced camera is held hostage. Ring is a subscription service like crack.

Date of experience: March 3, 2020
Arizona
1 review
0 helpful votes
Follow Burke N.
Unfollow Burke N.
Send Message
Share Review
Report Review

Very unhappy with my battery powered spotlight camera. It works great during the day but at night when I obviously need it to work it never picks up any motion. I have adjusted the zones, reinstalled the app, jumped up and down in front of it and nothing works. What is the point of having it if it does not work at night? I wish I would have read the reviews before buying. Of course Ring suppo t says it is my fault due to internet. Thats makes no sense since the connection says it is good and it works fine in daylight. Waste of money. Do not purchase this. I wasted $200 on this piece of junk.

Date of experience: May 18, 2018
Kandyce K. Ring Rep
over a year old

Hi Burke,

I am so sorry to hear about this poor and inconvenient Ring experience. It is, however, imperative to me that we get your Ring device working at its best both during the day and at night. With that being said, I would appreciate the chance to connect with you directly so that I can make this happen for you. Would you please email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time as well as the chance to improve your Ring experience.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Illinois
1 review
3 helpful votes
Follow Terri L.
Unfollow Terri L.
Send Message
Share Review
Report Review

Beware
February 8, 2017

First off, the customer service is awful. They owe me $50 and have for months. Every time I call I am told it will be another 6 weeks. It has been 3 months already. Doesn't take 3 months to cut a check. They are dishonest as far as I am concerned. They say they will call you back and don't. Terrible company.

Also, I purchased a Pro - it worked for a week- then it didn't work at all. Turns out is was not compatible with my doorbell. It blew out my working doorbell so now I need to hire a electrician to fix my doorbell. Also, there is a huge delay in the motion sensor. Postman rings my bell and is in his truck down the street before I get the motion message on my phone. I wouldn't waste my money on this product.

Date of experience: February 8, 2017
Kandyce K. Ring Rep
over a year old

Hi Terri,

First and foremost, I am so sorry to hear about your poor experince with Customer Support. This is not the standard we hold for ourselves and I want to make sure we resolve this for you as soon as possible in regards to your refund and turn this entire experince around. I'd also like to take a further look into the issues you are experiencing with your Ring Pro in regards to your doorbell compatibility and motion detector. Would you kindly reach me today at Kandyce@ring.com so that we can get to the bottom of this and improve your Ring experince? I would appreciate your time and this second opportunity, Terri.

Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com

Georgia
1 review
0 helpful votes
Follow Joe M.
Unfollow Joe M.
Send Message
Share Review
Report Review

Update
February 7, 2022
Updated review

I purchased a small tune, ($5.00) of grease that is electrically conducive at the auto parts store. I Placed a small amount on the transformer plugs and then placed them back together. It has been working fine. I realized that the transformer on the side of my home is in the garage and have had no problem but this camera was exposed to rain on the back of the home. The transformer box (battery box, even though it is plugged into outlet) is not waterproof as it should be.

Date of experience: February 7, 2022

Terrible service
February 5, 2022
Previous review

I am now on my 3rd replacement camera. It works on the ring.com but not on app. I have called at least 6 times and am told it is escalated but never hear back. They say they will contact me and never happens. They keep saying they will send me a replacement, which is not acceptable as this is the 3 time I have replaced the camera. Why work on. Com but not on app? Also, I have one other camera and a ring door bell and not had any problems.

Date of experience: February 5, 2022
Maryland
1 review
4 helpful votes
Follow Sharon H.
Unfollow Sharon H.
Send Message
Share Review
Report Review

I have neighbors that have been taking my property apart piece by piece. I decided to purchase the ring doorbell and two cameras a package deal. My big mistake was not reading the reviews before I purchased the ring products. When I hear commotion outside and try to use the camera on my phone it just turns and turns. Sometimes it doesn't come up at all. Right now all the notifications have stoped so I am not getting any notifications and when I do look outside the camera quality is terrible! The other thing that drives me crazy is most of the videos are going to be two minutes or less no matter what's going on outside your house.

Date of experience: July 13, 2017
Kandyce K. Ring Rep
over a year old

Hi Sharon,

I am so sorry about your poor experience. Do you happen to know what your upload speed is? For best streaming performance we recommend 2 Mbps upload and download speeds for Ring Pro and we recommend 1 Mbps upload and download speeds for Ring Video Doorbell. You can check by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell is installed. We also recommend running a speedtest right next to your router and comparing the two speeds. Sometimes, even with high internet speeds, the connection isn't as strong at the front of the house. We recommend installing a WiFi extender if that's the case. If you reach out to me at marynell@ring.com, I can assist you with this. I would appreciate this second opportunity in hopes to keep you a part of the Ring family.

Thank you,
Mary Nell J., Neighbor Satisfaction Specialist

Overview

Ring has a rating of 1.3 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ring most frequently mention customer service, door bell and live view. Ring ranks 166th among Home Security sites.

service
207
value
201
shipping
139
returns
133
quality
191
This company does not typically respond to reviews
+76