Ring

Customer support is just fine however nothing they've done has made a difference after several interactions with them. You need a super wifi network to make these work as advertised. I have the best wifi I can get... the next step would be a gigabit plan. No way I would recommend them.
The concept is awesome... the reality is a nightmare... look and think long and hard before you buy Ring... I thought I did... I regret my decision. It's been nothing but a headache

The Ring doorbell pro looks good and is a great idea but the quality of the product is underwhelming to say the least. With-in a year the plastic doorbell button fails. It cracks due to use and I assume heat from the sun. I live in Northern California and my door faces West. I reached out to the manufacture and the help desk is pleasant but spare parts are not sold. They simply direct me to purchase a new unit. I would hate to have to buy a new unit every 12-15 months. Clearly the Ring team needs to better test the environmental impact on their products and improve the durability. There is ever increasing compaction out there now. I recommend shopping around before buying a Ring.

I cannot convey how much I regret buying in to the Ring ecosystem. I have a doorbell and four cameras. They RARELY work correctly. The battery cam is the worst and is basically dead. The doorbell (and really the cameras as well) are only useful for reviewing what they have seen, rather than anything live. Ring ALWAYS blames their customers' connections since they want to hide the fact that their servers can't handle the load. All in all, a waste of money. Don't get sucked in to their BS.

Overall I've been very happy with my Ring doorbell, but I recently purchased a Solar Charger for it and that has been a complete waste of money. Do not buy this product. My Ring Doorbell usually lasts 2 to 3 months before needing to be recharged. I thought the solar charger would make that time even longer - or that I would no longer need to charge the doorbell at all. Instead, my doorbell now needs to be charged every two weeks! The charger and the doorbell both face the sun. The solar charger, instead of charging my doorbell is doing exactly the opposite - draining it. I've reached out the Ring / Amazon multiple times and I've gotten no reply from them. This product is a waste of money, a terrible product and an unresponsive company.

The Ring device is a complete waste of money. It is glitchy at best. Once I do receive an activity alert it is SO s-l-o-w at loading that by the time the app actually loads the person/thing that triggered it is usually long gone. Oftentimes 10-15 feet away.

I called the company asking how to fix this and Ring told us it was because our WiFi was located too far away. Wrong. Our modem is literally sitting 2 feet away.

Then they told us it's because the "chime" extender was plugged in too far away. Wrong. It is plugged in not even 24 inches from the actual ring device.

Thier next solution? To purchase their newest model for $250. Were they willing to discount this because of our troubles. Not even a little. They told me to wait 3 months until Black Friday. What a joke.

I will never purchase a ring product again. There are MUCH better products out there for a lot less.

Waste of money and full of frustration.

I live on my own so I got a ring to let me know BEFORE folks are at my door. I'm sitting here alone at night and I hear someone knocking on my door. I pull up ring to see nothing except that I'm offline.
After getting dressed and grabbing protection, I had to go outside because I have no idea whats going on except I'm alone, there's a stranger at my door since my friends don't visit at night and my ring camera isn't working.
Luckily it was some guy lost but it makes it completely pointless to have have security camera that doesn't work.
Meanwhile my Vuze or whatever cam is working fine, on the same wifi so it's not the wifi.

I had my ring doorbell stolen off my door and within one hour the their had registered it as their own. I was told I have no rights to the video of who came to my door because technically it had changed ownership. When I called to complain, the person I spoke to told me they should offer a PIN number system or some way to verify changes but they dont. We used to love this product but will never recommend now based on lack of rights to a victim.

Purchased Ring Doorbell 2. Upon installation found it didn't work properly. Called Ring customer service and, after an hour, they finally authorized a replacement, which they said would be an upgrade to Ring Doorbell 4. What I received was a "Refurbished" Ring Doorbell 2. Arguably an illegal bait and switch as I was never told that Ring would be sending other than new. After much time spent with customer service, they agreed, in writing, to sent a new Ring 3 doorbell. I waited nine days, finally called back, and was told the order had been cancelled, and they couldn't explain why. This is a truly awful company, and if you're going to trust your home and family to any kind of security company, this is probably not the one. A lot of good companies out there.

I would give 0 star if I could. My new ring doorbell was installed, hardwired, on 5/31/18.
This is a replacement for another defective doorbell I originally purchased at Costco.
On 6/17/18 I received a notification email from Ring that my doorbell battery level was poor. How could a hardwired battery level drop 80% in less than 3 weeks? Called customer service with so resolution. Charged the battery twice since then, reversed wiring, cleaned contact, turned off live view and all motion zones. 25 days later the battery is completely discharged and no longer connects to wi-fi. Tried to call customer support and they don't even answer. Just a recording to leave email address and phone number and they will call back in 24 hours! Outrageous! I want my $30.00 subscription fee back. All I have is a dumb doorbell that looks like a video doorbell. Time to call Leo Laporte radio show Tech Guy who promotes Ring product.

We decided to order three extra batteries for our three wireless Ring security cameras since we didn't want to forego coverage while the batteries recharge for several hours. When the package arrived, it had only one of the 3 batteries we paid for. We called Customer Service, where an agent demanded that we send a photograph of the opened box with only one battery. He agreed to send the remaining two. Fifteen days later, a second package arrived... it had only 1 battery! A call to Customer Service has not been returned! Terrible company.

I regret buying our Ring door bell camera and chime unit. It constantly drops out, often doesn't work even as a door bell and the battery life is very poor (less than 1 week between charges). I wouldn't recommend it to anyone.

I misinterpreted the storage of vidoes. I thought it meant they would archive your videos. Little did I know that they would also turn off my local storage. I cannot see who is at the door unless I buy their plans.
And don't think you can just turn on the live video option. It takes so long to start that by the time it comes up there is no action at the front door.
Basically a totally useless device.

Twice now I have posted something and been denied. First time a man came to my door and tried to open first. Knocked continuously until I asked him if I could help him. He claimed that the church had sent him door to door looking for money to feed his family. At best it's soliciting (I have a sign no soliciting). When I denied him of money he continued to beg and harass me. Second time the police were looking for a known sex offender. I pulled the post directly from the Dover police fb page. It was denied. Meanwhile there are helicopters looking and a dangerous man on the loose. I would love to know why they were denied.

They don't tell you that you have to upgrade to use the video feature after the first month so I was upset about that and now my ring device gives me an error when I try to use live view. They say it's my internet, but I love alone and have always had the same internet and my ring is connected directly to a power source.
I have a blink camera from amazon on the back of my house and it is awesome! You don't have to pay fees for video recordings and it's battery operated and never gives me problems in the past 6 months.
Go with blink! Do not waste your money on ring.

This is the worst product. I went through 2 Ring Pros and 1 Ring Video 2 doorbells before I gave up. I purchased the Ring Pro for over $200.00, spent $225 for an electrician, $55.00 for a new indoor chime and $25.00 for a transformer. After 4 hours on the phone trying to get it to work, it wasn't until I wanted my money back they sent me a replacement. After a couple of hours on the phone we could never get it to hook up to the WiFi. Then comes the Ring Chime Pro and Ring Video 2 doorbell. Finally got it hooked up only to find out the 2 way communication will not work due to a problem with their firmware. Sent that POS back also. Amazon dumped them due to customer complaints and Shark Tank bailed out for good reasons. I spent close to $700.00 dollars and logged almost 15 hours of phone time and might of well set my money in the curb.