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Michiko S.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology, Home & Garden

Member since July 2018

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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Review Distribution

2 Reviews by Michiko

12/30/18
I updated the WNDR4300 router firmware to V1. 02. 104 yesterday and now I am unable to log in to Netgear Genie ios app. I posted on Netgear community forum but no solution. I am able to log in to website and Genie desktop for windows 10. Seems to me there is a bug with ios app. I have been thinking of purchasing a new router since I've had this one for over 5 years but it will NOT be a Netgear. I've been unhappy with their customer support from the very beginning.
7/17/18
I would give 0 star if I could. My new ring doorbell was installed, hardwired, on 5/31/18.
This is a replacement for another defective doorbell I originally purchased at Costco.
On 6/17/18 I received a notification email from Ring that my doorbell battery level was poor. How could a hardwired battery level drop 80% in less than 3 weeks? Called customer service with so resolution. Charged the battery twice since then, reversed wiring, cleaned contact, turned off live view and all motion zones. 25 days later the battery is completely discharged and no longer connects to wi-fi. Tried to call customer support and they don't even answer. Just a recording to leave email address and phone number and they will call back in 24 hours! Outrageous! I want my $30.00 subscription fee back. All I have is a dumb doorbell that looks like a video doorbell. Time to call Leo Laporte radio show Tech Guy who promotes Ring product.
kandycec
Kandyce K. – Ring Rep
Hi Michiko,

My apologies for any frustration. The battery in your device may deplete faster if your Ring is capturing a large number of motion events every day however, we would be happy to investigate this further for you. Would you kindly email me at Bilan.jenkins@ring.com? I look forward to ensuring that your Ring device works consistently to your expectations.

Best,

Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com

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