Right CarsReviews 64

Booked via travel velocity; arrived to pick up car as agreed and approved via my documents presented. Met a chain-smoking guy who directed me to enter one the two cubicles and press a digital touchscreen button; complied; a lady appeared via the monitor: she guided me what she needed from me: credit card, driver license; proof of insurance and other insurance I purchased at $12 per day; after scanning; reviewing them; she stayed every looks okay. Now came the big surprise; the lady on screen informed me that my USAA auto insurance or even AAA or the extra $12 per day insurance coverage do not cover or is part of the rental agreement; to move forward; the lady informed me that I have to pay 1; $155 to cover insurance and unlimited toll charges; 2; pay $134 without toll charges; 3 there is a $500 deposit that will be refunded to me at the end of the car rental; I thought I woke up in a strange land other than Houston Texas; I tried to make sense to her that yes my USAA or AAA insurances cover all if I choose my insurance rather than the extra $12 per day protection coverage; she will not agree; instead she informed me she has limited time with me and then disappeared on screen: I pressed the touch screen and she appeared again; telling me that that's their offer; take it or leave it;
I was stranded; missed joining or continue my trip: on a third trial; a guy appeared and informed me that the car rental agreement is cancelled: take the shuttle; park and fly back to airport: stranded I opted to pay the $155 hidden fee that were never advertised or part of my original rental agreement: 4 hours later I finally rented an upgrade vehicle from easitorent in courtyard Marriott adjacent to the nightmare place: now I called travel velocity and was told to call back on Sunday 3/19/23 to see if I can be refunded back my money after I detailed to them what happened and the customer service representative was listening on the phone while I tried to work out some thing with this nightmare situation

We'd reserved a car from Right Cars rentals. When we got to the airport their shuttle didn't show up. No one answered the phone numbers provided by them. Calling several times, and no success! It took us more than 3 hours to find the shuttle to the rental cars location. When reaching there, the rental car company- Right Cars- which had no agents available, and all process was being done virtually, said that my 6 year old kid has been set as the driver! And there is no way that they change it. So they canceled the booking and booked another cars twice as what we were supposed to pay originally. After more than 4 hours, with two little kids we could get the car. And can you believe it that they did not send us the refund. So after such a hassle they actually charged us 3 times of the actual price! Right Cars the worst ever. This was the first time that we had such a terrible experience with a rental car company!

Save yourself the frustration and time.
I booked through Priceline for my trip In Orlando and was scammed as well as the other other three parties in the office as well. They don't even have human beings in the office, it's all on computer where you talk to someone live and just get lied to straight to your face. Advantage car rental then go our service after declining all the extra fees right cars tried to pin on us on arrival even though when booking, the receipt read $0 due at pick up.

Don't rent from here. They charge you a 3rd party liability charge of $90 and are unwilling to work with you regarding this. I rented from Houston and then you're somewhat stranded as they're not located at the rental car shuttle area.

We'll see if they try to charge me more for returning a car in perfect condition.

They charge you an extra 150 after your agreement with the booking agent. We used priceline. This is fraud.

I paid down a deposit of $45 flight was canceled was told my reservation was good till the next morning only to get there and be told I have no vehicle by someone on a tv screen, no actual people at their office now I have to try to get my $45 back.The phone numbers they sent me were useless I had to google search to find a phone number. I'd never recommend this company to anyone period

Don't book here! It's all virtual and they don't speak proper English, I rented a 15 passenger van and they don't even have one. Wanted me to buy their extra insurance so I said ok and then said no the credit card won't allow it. Because they don't even have a 15 passenger van! Big scam!

Tom live an episode of the HBO true blood is to rent from these blood sucking vampires. DO NOT RESERVE A CAR DIRECTLY WITH THEM as soon as you give them that credit card they will suck your blood and keep sucking it. Biggest car insurance chargers fraud. Bogus Toll chargers.

This is a bad company. I rented a car from Friday to Sunday at 901 Old Griffin Rd Ft Lauderdale, FL. They hit me with a lot of Hidden Fees. They are very abusive. I will never rent a car from this place again...

Right Cars does not honor the agreements they make. I specifically asked NOT to have their SunPass and brought my own. When I booked the car they said to just bring my own and it would not be a problem. They lie about insurance and say it is required by the State of Florida - IT IS NOT and they have been told that by the Florida Attorney General. They charged me $325 for the use of their SUNPASS even though I had my own in the car. Their process for signing does not allow you to even see what you are signing before moving on as you must sign to keep going and they know you are stuck once you are on site. It is a disgusting company with ZERO customer service or concern for their customers. I will NEVER rent anything from them and will tell everyone to do the same. I saw numerous people (particularly unsuspecting foreigners being ripped off while on site). Do yourself a favor and not be swayed by their seemingly low prices. They add insurance and SunPass charges of $50-60 per day.

They do everything virtual so you can see any documents until after you sign. They double charge credit card and try ti put insurance claim into my insurance company after they rejected my policy. Call florida attorney general office to put claim in if you have been scammed and call your credit card immediately to protest all charges

STAY AWAY FROM THIS SCAMMER "COMPANY"! I had a worst car rental pick up experience EVER! They lured you in with super low booking price. Then when you get there you won't be able to get the car you booked unless you could either show a million dollar (literally) coverage on your own auto insurance or you buy their insurance which is three times of your car rental worth. So you think you got a super deal going into their cramped pick-up office/booth. You will definitely feel the worst after they attempt to rip you off, big time! Eventually I refused to be ripped off and had to cancel the booking even though I had to make another booking from a different company with higher price. I pre-paid this RC rental through Expedia. Even though this scammer RC rental company at the time agreed to refund me after allowing to me to cancel, but Expedia later told me that this company did not "release" my booking charge therefore I did not get refund at all. I'm still interacting with Expedia to get my money back. HORRIBLE EXPERIENCE! DON'T BE FOOLED BY THEIR LURING LOW PRICE. YOU WON'T GET A CAR UNLESS YOU WERE WILLING TO COUGH OUT THREE TIMES MORE MONEY!

This company uses bait and switch tactics, and require undisclosed easy-pass and insurance packages that double the price. Don't fall for it.

Attention of Right cars. Bad information. The refus to give me the car I reserved. And they refus to give me back money

1) Narcosse Rd. Is NOT where they are located!
2) Car wasn't ready; 45 minutes to clean, if I could wait that long
3) USAA insurance was not accepted, so they tried to charge me $30/day for their insurance.
4) Due to #2 above, the video chat (no human at desk) lady offered to cancel. Due to all the problems, I did so and went next door to Advantage and got a car $20 cheaper.
5) Booked thru Travelocity and they stated that Right-Cars would not agree to a refund.
6) Credit card dispute in progress. Will never use Right-Cars or Travelocity again.

Showed up in Expedia with a catchy price and they force customers to buy $20/ day insurance or have 1M dollar insurance with your current insurance company. No matter what you tell them, they will force you saying you can't cancel and you cannot get refund and also wants you to pay $20 plus confirmed toll activation. Beware if you see that total $50 for 4 days they will make you to pay $200 easily. I'm
Working with Expedia to get my refund.

Long story short I have have so many years rental experience I haven't seen the car remap company such poor and very unprofessional service.
They told me they're is shuttle bus from airport to rental location after i arrived there is No shuttle. I try to call them no one answer at 4:40pm. Also They post wrong pick up location when I went the location I'm supposed to pick up the car I have informed they mover to different building. I have to use Lyft to get to my hotel.
Overall I have bad experience i will
Never suggested no one do business with them.