The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Misleading title. Had to pay for a subscription I didn't want just to get the resume I should've gotten for free.
Easy to use and so many options on how I want my resume to look like. I truly recommend Resume Genius.
There was NO information on the website about payment for the resume builder until you complete the resume. What a scam
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
I have nothing bad to say the process. I like being about to choose my resume look and the different wordings.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like the program and choices for resume style but I don't like not having the option to pay with paypal.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
This has been a great experience. It makes the process of creating a CV or resume less of a daunting task!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
It advertises "free resume" then it makes you pay for it after putting all of the work into it, absolute BS
Hello Kaden,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very good experience, not sure how well it will work since it does not seem original, but it was tremendous help
The ease of building my resume was great! Anyone could use resume genius without any complications to produce a great resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The price and the fact I am joining a service should have been advertised clearly at the onset of the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far I am on my way to building a great resume to apply to internal positions at my current employer.
Fantastic! Very quick and easy to use. There are a lot of great templates to choose from and editing is easy.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
It looks much better on the computer screen. Printed out, it is not centered or spaced properly. Not impressive once printed.
The service is great but the billing is not a good look. You have to look at the fine print because it's a subscription that bills you later.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I haven't had to have a resume in over a decade. This helped guide me in a quick and efficient manner.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Advertised as a free resume service, but required to pay for a subscription to actually get the resume after it's prepared.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The mission statement stated that I recently graduated with the degree that I had listed as me still attending school for.
It seem straight forward but I don't think it completed my resume as a functional resume because I still see dates
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Useful for me. Many good options for formats and many helpful add on text entries to help me complete my resume!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Great just wished it would have said to print you would have to pay a little miss leading there with "free"
Hello,
Thank you for your feedback and for your time.
Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog
Have a great day.
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Hello AmberRose,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius