The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Seemed to be free at eh beginning but wants to charge a membership fee at the end. Maybe be a little more upfront with your business practice.
Well made but did give easy option to add things like youth activities like my example boy scouts and what service projects i did in boy scouts
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I haven't had to create a resume in over 10 years and was a bit apprehensive. This site made it a breeze and my resume looks great.
We’re thankful for the amazing feedback you have given us!
Regards,
Resume Genius
How do I cancel? Did intend to join anything nor did I bargain to have to call to cancel. I would have just paid for the resume, more than 3 dollars.
Hello Charity,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I was happy with the resume building process but felt tricked when it came time to pay. It was advertised as free but there was a catch.
Hello Kyle,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This was advertised as a free resume builder. After i spent like an hour on it, i hit continue and was prompted to pay to access it
Thank you for your review, glad we were able to help
Have a great day.
Resume Genius
The experience of building the "free" resume was fine. The issue with this service is that it forces you to pay in order to download your resume.
I've just bought this subscription for a trail, and I'm hoping it's worth it. So far it was quick and easy for me to build a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I liked it a lot, but it asked for me to pay before I got my first resume. I just think the first one should be free.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Only complaint is it says FREE but is not. Site is great however, you should be honest about cost up front.
Thank you
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to navigate. Very good recommendation and supported the job experiences.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome is the word, thank you for coming through for swamped me.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was a great learning experience for me. Was easy for someone who is not tech savvy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to navigate! It took very little time to build a resume I am confident in.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought it was free. Nothings ever free though! Ease of use.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Why do I have to pay for a resume template? You KNOW I need a job for money. Its a hook so you think I forget about the $25 charge. That is scummy.
Resume was really easy to create with exceptional look to it that is easily changed to fit different requirements.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great resume builder. Easy use and self generated. The resume built for me was amazing.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius