ResumeGeniusReviews 214,113

One of the hardest things to do is describe yourself, and your job responsibilities in a way that works for hiring professionals as well as the robots that scan through the resume piles. This service took a lot of the pain our of resume creation. It takes it one step at a time, suggests keywords for many common industry related tasks, and allows for easy edits and resume duplication. Even got a brief look over by a rep to fine tune it a little more during my trial. I'd recommend this service.

The way their website was set up with the 14 day trial, a few months ago, it made it seem like we were paying for the $1.95 TRIAL PERIOD that would expire after 14 days. We were charged two months without our knowledge and as soon as we found out, we requested to cancel the account. I have never been more disrespected by a customer service team. They were incredibly rude, basically called us stupid for not knowing we were being charged. AND they refused a refund! They are able to see when the site was used last, it was the same day we signed up. Terrible, terrible companies. There are much better options, for much less money!

The site is nice, maybe not worth $40 dollars. They helped me out do a cover letter which was helpful, but it doesn't justify the price. Just did a free trial and wanted to cancel before it was over, but I had difficulties getting into my account during the free trial despite saving my password to log back in. Luckily they have a terrific customer service team that responded immediately and were very helpful in processing a refund for me. Happy and grateful they were understanding.

Eric N was the customer service agent that said he would help me get my refund. It never happened. I searched for "FREE" resume services. This service came up as a top one. However after building a resume, it would not let me download until I paid $1.95 for a "free trial" for 7 days. THEN, I received info from my credit card that the business charged me $39.95 automatically without even permission or notice. Resume Genius sent me an email stating that if I wanted my refund faster I would have to give them a 4 or 5 star rating. Personally that sounds like blackmail. Not really good business practice. I've been in customer service for YEARS and would never do that to a customer that wasn't satisfied. Still waiting for my refund after 2 weeks. Most likely will have to go through my credit card company to report them as fraud. UPDATE: went through my credit card company for a dispute. Awarded refund in my favor since Resume Genius did not honor what they said they would do. Also seems they have many complaints of the same. Now I'm basically being harassed, I've received voice mails and emails that they want me to change the rating I gave them. NEVER! PLEASE don't fall for this scam of a company. Some reviews are stating they had a good experience, well good for them, not sure I really believe they are real customers considering the deceitful business practices so far, however for their sakes I hope it really was good.

This company runs some shady practices. They owe me money but have basically said that it's going to be a long wait on the refund unless I give them a good review here. I personally will not do that as I find this to be just really bad customer service. I work in customer service and would never work for a company that used such practices. So I already wrote back and I don't expect my refund till the very last day possible. Oh well.

Unlike a lot of other sites, this one delivers what it promises-several professional templates, free feedback on resume- with actual helpful notes- not just generic form letter junk. It also offers tons and tons of helpful bullet points listed by job type, which is a great starting point for any resume.
Customer service is very helpful and the site itself is very user friendly. Worth the price for any job seeker.