I haven't had a need to use customer service at all, so I can't speak to that aspect. What I can say is that I was able to put together a portfolio site with a gallery and an shop for printed items with my art on it quite quickly, as someone with experience with other WYSIWYGs. I do think people should know from the get go though, that a free site really just allows you to get things together- the "get your free site with Wix" banner over you site will otherwise scream at your public, pretty much killing your credibility if you're a freelancer or small business. I wish it were a bit more subtle... but that's how they make the moola! Still, I like the toolset... don't want to program the old fashioned way anymore!