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ResumeGeniusReviews 214,085

4.5

About the Business

Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272


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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
162
quality
186
This company responds to reviews on average within 1 day
1 review
0 helpful votes
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Looking at some of the reviews here it is amazing how many people do not read the information before the purchasing. I signed up and canceled before the 14 days because of the fact that I know I had to cancel before the auto-renewal.
I'm very satisfied with the template I chose, furthermore, I'm so excited because I received a couple of calls for interviews the day before yesterday after submitting my resume, I'm really proud to have found Resume Genius!

Date of experience: March 9, 2017
Virginia
1 review
5 helpful votes
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BS service. I wouldn't even give them one star if I could. They make you THINK you have two different subscription options - no such thing. When you sign up for what you think is a short-term low-cost subscription, they're actually signing you up for monthly $40 deductions and then they'll refuse to refund regardless of what you initially signed up for, or the fact that you haven't even used the month subscription. Save yourself the money and don't sign with them!

Date of experience: March 3, 2017
2 reviews
25 helpful votes
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Very Effective!
March 1, 2017

I must say my resume was very effective, I provided assurance to the interviewer using an amazing template, I noticed how he became surprised when he read my resume! I'm so happy because at the end of the interview he told me that the company would be proud to have me in the team. Job obtained!

Date of experience: February 28, 2017
Saudi Arabia
2 reviews
18 helpful votes
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Resume Genius is FABULOUS
February 10, 2017

Masterly! I just did what it said there, I canceled my account before the 14th day and that's all! I've got the benefit during the 14 days, it was amazing, you can choose the template you need.

Date of experience: February 10, 2017
Texas
4 reviews
33 helpful votes
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JUST EXCELLENT!
February 10, 2017

I found it easy to use, I didn't have any difficulty using my credit card, I canceled on the 12th day and that's it! I could create three different resumes during the days, it was entirely simple!

Date of experience: February 10, 2017
2 reviews
17 helpful votes
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FULL QUALITY!
February 10, 2017

This is so far the best resume creator I've ever seen! No doubt about it! No kidding, Resume Genius helped me land a job! I just paid $1.95 for the service and canceled before my 14th day and that's it, very easy!

Date of experience: February 10, 2017
New York
3 reviews
37 helpful votes
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I was using Resume Genius with Google Chrome but it didn't let me download my resume, so I called technical support and they were very kind with me! The issue was that my Google chrome was outdated, so I used Internet explorer to download it! So simple! I love you guys!

Date of experience: February 9, 2017
Texas
13 reviews
13 helpful votes
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Guaranteed!
February 8, 2017

Easy to use, simple interface makes it simple! I didn't have any issue with my
Credit card, I just canceled the same day and I got the benefits during 14 days! And
The interviewer was really surprised for my amazing resume! Thanks, guys!

Date of experience: February 8, 2017
Texas
1 review
4 helpful votes
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Do not use this company- They take money form your account without prior consent
I called on my 14th day of 1.99 trial and they had already taken out 39.95 from my bank account. They said they can not give refunds.
I am so upset!

Date of experience: February 6, 2017
Louisiana
1 review
4 helpful votes
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THIS WEBSITE IS A SCAM THEY WILL STEAL 41 DOLLARS FROM YOU A MONTH LATER AFTER PURCHASING. PLEASE DO NOT FALL FOR IT! THEY WILL NOT REFUND YOUR MONEY AND THE CUSTOMER SERVICE IS TERRIBLE. YOU HAVE TO LEAVE A VOICEMAIL AND THEY WILL CALL YOU BACK THEY WILL STOP CALLING YOU BACK WHEN YOU SAY THAT YOU WANT YOUR MONEY BACK! IT'S A SCAM SITE!

Date of experience: December 9, 2016
California
1 review
7 helpful votes
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I went to this site to quickly make my resume since I didn't have my saved one on my computer. When I wanted to download I of course have to pay for the resume, so I click on the 14 day trial for $1.95 just so I can get my one resume. I get a confirmation email that says order history with that exact info with the $1.95 charge. A month later I just saw a $40.00 charge on my card for the monthly fee. Went to look at my email and realized at the bottom of the email it did say I need to cancel it; however, I know I'm not the only one who stops reading after the receipt of my order history and what my card was charged. When asking customer service about this and wanting it taken off, they shut me down threatening me with legal bindings to their terms of service for this payment. Guaranteed this is the only way these scammers make any of there money, by taking advantage of people who don't have the time to read through every single line of website emails.

Date of experience: September 8, 2016
New York
1 review
0 helpful votes
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The resume builder provides generous amount of pre-written responsibilities which helped me highlight my accomplishments and experiences. I am really happy with the final product and am thrilled to see the results as I begin applying for new roles.

Date of experience: June 8, 2016
Japan
1 review
0 helpful votes
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Most convenient resume builder ever! Once you have created and saved resumes to the website, you would be able to access it from anywhere. They also provide sample resumes to guide you and help you brainstorm to keep your ideas flowing.

Date of experience: June 2, 2016
California
1 review
1 helpful vote
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Cancelled my trial version before the 14 days was up, because hey I don't mind paying about $1 but really, they still charged me $39.95 even after I canceled. Then I called their customer service, which was horribly rude and snobby, and kept interrupting me. They told me the only proof I can give them to get my almost $40 back was by sending them a screenshot of the confirmation email that I should have gotten from them when I cancelled. However, I never received a conformation email saying I cancelled my subscription! How am I supposed to provide proof when they purposely ain't giving me any. I can smell this evil scam!

Why are you scamming innocent people?

Date of experience: May 4, 2016
California
1 review
4 helpful votes
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Absolutely horrible
April 11, 2016

I needed an resume for school so I used this website to help me, which ended up costing me $42. After the 14 day trial which costs $1.95 they automatically charge you $40 for a subscription, which is beyond ridiculous. Customer service is absolutely horrible and will not help one bit. Best advice is to use a different website.

Date of experience: April 11, 2016
Oklahoma
5 reviews
7 helpful votes
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They lure you in by promising a free downloaded resume after using their software. Their software works OK but the free download is just plain text with no format of a resume at all. If you want a the resume you've built using their sit then you have to choose one of two plans. The first is a 14 day trial period for $1.95 the second is 7.95/month. I chose the month option. What I found out next was that they charged me $95.00 for the whole year. Even after I cancelled my subscription the charge was the same. The website states customers may be given a refund if it's within the 14 day trial period but so far they won't answer the phone. All I get is what sounds like an answering machine asking to leave a message with my number and telling me the hours of their business. Problem is I've been calling during the correct hours even with the time difference. They don't answer. Then I decide to search for reviews and I find hundreds of people they have ripped off. I don't think I'm going to get my money back. I'm currently unemployed, that's the whole reason I used their site. Do they really think people like me have $95.00 to lose? Avoid these people at all cost. Don't be a sucker like me.

ResumeGenius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2016
Texas
1 review
7 helpful votes
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THIS IS NOT A LEGITIMATELY RUN BUSINESS- THEY STEAL MONEY AND THEY CHARGE YOU FOR FEES NOT MENTIONED FOR NO REASON AND THEY HVE FALSE ADVERTISING- ABSOLUTE SCAM AND DISGUSTING PEOPLE. I WANT THEM PUT IN JAIL FOR THIS

Date of experience: February 24, 2016
Texas
1 review
3 helpful votes
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This Site Sucks
January 25, 2016

This place sucks. I thought I had 1 more day to cancell before they charged me full price. They charged me and wouldn't refund after telling them I forgot to cancell. I guess this is the ONLY way this company can make money.

Date of experience: January 25, 2016
Utah
1 review
4 helpful votes
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Scam, should be 0 stars
December 15, 2015

They stole $40 from my credit card. I'm not sure how this isn't illegal. Don't get duped, STAY AWAY FROM THE SCAM!

Date of experience: December 15, 2015
District of Columbia
3 reviews
10 helpful votes
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So many fake reviews!
October 18, 2015

All these 5-star reviews are a big laugh. They all come on the same day? They are obvious fakes here to push down all the true 1-star reviews reporting about this scam shop.

Date of experience: October 18, 2015