Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Looking at some of the reviews here it is amazing how many people do not read the information before the purchasing. I signed up and canceled before the 14 days because of the fact that I know I had to cancel before the auto-renewal.
I'm very satisfied with the template I chose, furthermore, I'm so excited because I received a couple of calls for interviews the day before yesterday after submitting my resume, I'm really proud to have found Resume Genius!
BS service. I wouldn't even give them one star if I could. They make you THINK you have two different subscription options - no such thing. When you sign up for what you think is a short-term low-cost subscription, they're actually signing you up for monthly $40 deductions and then they'll refuse to refund regardless of what you initially signed up for, or the fact that you haven't even used the month subscription. Save yourself the money and don't sign with them!
I must say my resume was very effective, I provided assurance to the interviewer using an amazing template, I noticed how he became surprised when he read my resume! I'm so happy because at the end of the interview he told me that the company would be proud to have me in the team. Job obtained!
Masterly! I just did what it said there, I canceled my account before the 14th day and that's all! I've got the benefit during the 14 days, it was amazing, you can choose the template you need.
I found it easy to use, I didn't have any difficulty using my credit card, I canceled on the 12th day and that's it! I could create three different resumes during the days, it was entirely simple!
This is so far the best resume creator I've ever seen! No doubt about it! No kidding, Resume Genius helped me land a job! I just paid $1.95 for the service and canceled before my 14th day and that's it, very easy!
I was using Resume Genius with Google Chrome but it didn't let me download my resume, so I called technical support and they were very kind with me! The issue was that my Google chrome was outdated, so I used Internet explorer to download it! So simple! I love you guys!
Easy to use, simple interface makes it simple! I didn't have any issue with my
Credit card, I just canceled the same day and I got the benefits during 14 days! And
The interviewer was really surprised for my amazing resume! Thanks, guys!
Do not use this company- They take money form your account without prior consent
I called on my 14th day of 1.99 trial and they had already taken out 39.95 from my bank account. They said they can not give refunds.
I am so upset!
THIS WEBSITE IS A SCAM THEY WILL STEAL 41 DOLLARS FROM YOU A MONTH LATER AFTER PURCHASING. PLEASE DO NOT FALL FOR IT! THEY WILL NOT REFUND YOUR MONEY AND THE CUSTOMER SERVICE IS TERRIBLE. YOU HAVE TO LEAVE A VOICEMAIL AND THEY WILL CALL YOU BACK THEY WILL STOP CALLING YOU BACK WHEN YOU SAY THAT YOU WANT YOUR MONEY BACK! IT'S A SCAM SITE!
I went to this site to quickly make my resume since I didn't have my saved one on my computer. When I wanted to download I of course have to pay for the resume, so I click on the 14 day trial for $1.95 just so I can get my one resume. I get a confirmation email that says order history with that exact info with the $1.95 charge. A month later I just saw a $40.00 charge on my card for the monthly fee. Went to look at my email and realized at the bottom of the email it did say I need to cancel it; however, I know I'm not the only one who stops reading after the receipt of my order history and what my card was charged. When asking customer service about this and wanting it taken off, they shut me down threatening me with legal bindings to their terms of service for this payment. Guaranteed this is the only way these scammers make any of there money, by taking advantage of people who don't have the time to read through every single line of website emails.
The resume builder provides generous amount of pre-written responsibilities which helped me highlight my accomplishments and experiences. I am really happy with the final product and am thrilled to see the results as I begin applying for new roles.
Most convenient resume builder ever! Once you have created and saved resumes to the website, you would be able to access it from anywhere. They also provide sample resumes to guide you and help you brainstorm to keep your ideas flowing.
Cancelled my trial version before the 14 days was up, because hey I don't mind paying about $1 but really, they still charged me $39.95 even after I canceled. Then I called their customer service, which was horribly rude and snobby, and kept interrupting me. They told me the only proof I can give them to get my almost $40 back was by sending them a screenshot of the confirmation email that I should have gotten from them when I cancelled. However, I never received a conformation email saying I cancelled my subscription! How am I supposed to provide proof when they purposely ain't giving me any. I can smell this evil scam!
Why are you scamming innocent people?
I needed an resume for school so I used this website to help me, which ended up costing me $42. After the 14 day trial which costs $1.95 they automatically charge you $40 for a subscription, which is beyond ridiculous. Customer service is absolutely horrible and will not help one bit. Best advice is to use a different website.
They lure you in by promising a free downloaded resume after using their software. Their software works OK but the free download is just plain text with no format of a resume at all. If you want a the resume you've built using their sit then you have to choose one of two plans. The first is a 14 day trial period for $1.95 the second is 7.95/month. I chose the month option. What I found out next was that they charged me $95.00 for the whole year. Even after I cancelled my subscription the charge was the same. The website states customers may be given a refund if it's within the 14 day trial period but so far they won't answer the phone. All I get is what sounds like an answering machine asking to leave a message with my number and telling me the hours of their business. Problem is I've been calling during the correct hours even with the time difference. They don't answer. Then I decide to search for reviews and I find hundreds of people they have ripped off. I don't think I'm going to get my money back. I'm currently unemployed, that's the whole reason I used their site. Do they really think people like me have $95.00 to lose? Avoid these people at all cost. Don't be a sucker like me.
THIS IS NOT A LEGITIMATELY RUN BUSINESS- THEY STEAL MONEY AND THEY CHARGE YOU FOR FEES NOT MENTIONED FOR NO REASON AND THEY HVE FALSE ADVERTISING- ABSOLUTE SCAM AND DISGUSTING PEOPLE. I WANT THEM PUT IN JAIL FOR THIS
This place sucks. I thought I had 1 more day to cancell before they charged me full price. They charged me and wouldn't refund after telling them I forgot to cancell. I guess this is the ONLY way this company can make money.
They stole $40 from my credit card. I'm not sure how this isn't illegal. Don't get duped, STAY AWAY FROM THE SCAM!
All these 5-star reviews are a big laugh. They all come on the same day? They are obvious fakes here to push down all the true 1-star reviews reporting about this scam shop.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.