The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I literally put in the information I had and this site helped me do the rest! This is the best resume I have ever been able to create!
This made it so easy to create a resume. Loved how it took me step by step and even provided suggestions for me to use.
I would love to have an option of no email for references because some of my previous jobs don't have email numbers only phone numbers.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Your marketing is deceptive. I paid the fee only because I put in to much time into the resume to get the sloppy text only version on Notepad.
Y'all suck for making me pay to download this. I had to make a resume for English, and y'all pull this at the last second?
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Pretty great. I don't like that the position I am applying for was added to the resume and there doesn't seem to be a way to change that.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
This was supposed to be a "free" resume.
Took 5 hours to create the account
Have to pay money to download.
Trapped into a subscription.
It is advertised as free, but you have to pay to get the resume with no notice of that prior to spending the time to complete a resume
Hello Jaime,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This sight said free and here i am paying you not to happy about this
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It's ridiculous that you have to pay to download the resume and you don't say this until the end. Also unable to copy paste sections.
Hello Vivian,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
The best resume building website ever! Gave me several options to choose from to help me build me resume and ensure that it was professional.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
This platform was easy to use. I wish that there was more clarity or a disclosure that you need to pay to get your resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I completed one resume and got up came back and it was gone. Didn't save like it said it was doing. Had to start over.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I enjoy seeing the recommendations from different titles and positions and then I am able to adapt and alter the references that suite my experience.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This has been, by far, the best experience composing a resume. It has cut the frustration out of the process and cut the time in half. Thank you!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Very easy to use. Best resume builder I have found and I tried several of them
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I feel as if this is way too expensive a price for a resume to charge
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The only thing I am not happy about is the fact that it said it was free on the site, and then I had to pay for it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius