Oh yeah, they fixed my computer at one time but when it came time to renew my subscription, a restoro rep called me and wanted to look at my computer. He said it needed more work and proceeded to get me to send more money. It was right after Christmas and I didn't have the money to pay him. He got really irritated and said he would remove the program. Instead, he hack my computer to where it will not even boot up. Many files are missing. I have tried to contact Restoro about the problem and I get no response from them. DO NOT let these thieves get control of your computer! There are many legitimate programs out there that can clean your computer. Restoro is not one of them.
This program was the worst I've ever purchased.
I've lost all my favourites, saved passwords and had to reinstall quite a few programmes.
I will uninstall the programme so that I need not worry again.
It's time consuming and you don't notice any improvement it's made.
Hi David,
Thank you for taking time to share your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would love to make things right if you give us another chance. May you please contact us so that we can make necessary adjustments to the subscription?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter.
Restoro completely destroyed my operating system making it necessary to run a virus program and dedicated uninstaller to remove Restoro completely and then do a refresh install of windows 11 to repair the corruption caused by Restoro. The program was initially installed just to clean up any duplicate or damaged files but ended up completely destroying the operating system. This program is not safe...
Hello Lazaro,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Once the scan is complete there will be a box where you can enter the license key.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
Same as others, can't get in torch, phone number not connected, they are a rip off, I cancelled mine before actually loaded on PC as my anti virus indicated that their product was infected with malware.
Hello Anthony,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
After purchasing a renewal no where to enter renewal keys.
After being advised poorly another $87 was withdrawn via PayPal automatic subscription.
Even though I had cancelled the automatic subscription via paddle and restoro.
Hello Richard
Thank you for bringing this issue to our attention and taking the time to leave your feedback. We understand how frustrating this must have been for you, and we would like to address these concerns and find a solution.
If you’re open to discussing this further, please contact us directly on our tech support hotline below. We’re committed to providing excellent customer service and are looking forward to hearing from you.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I was notified by email that my subscription to Restoro had been renewed. I did not ever subscribe to Restoro. Called company and was assured of a refund ($27.95). It remains to be seen whether I will receive the refund and whether I will see similar charges in the future.
Hello Rowdy,
Thank you for bringing this matter to our attention. We apologize for any confusion regarding the unauthorized subscription renewal for Restoro. We understand your concerns and we are here to assist you in resolving this issue.
To address the situation effectively, we kindly request you to provide us with additional information to verify your account. Please share any relevant details such as the email address associated with the subscription or any transaction reference numbers you may have received. This will allow us to investigate the matter thoroughly and take appropriate action.
We assure you that our priority is to resolve this issue promptly and provide you with the necessary refund. Once we have verified your account details, we will proceed with the refund process. Rest assured, we are committed to rectifying the situation and preventing any further charges.
Please contact us directly on our hotlines below.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
I paid for this service, agreed to have my pc taken over by an agent. He clearly didn't check which operating system I was using and started to do a fix for a Windows 10, when I was using Windows 7, and left my PC in a state of disrepair! My original issue was never resolved and my PC was left worse off than before, with my search bar being completely disabled to this day! My backup facility also disabled and my PC is now totally out of use! How can this be allowed? You are a disgrace Restoro, I have wasted my money, but worse than that, my trusty PC now doesn't work and I have to run my business form a different device! I'm extremely unhappy with this, then you have the audacity to contact me to say that you will be taking more money from me if I don't unsubscribe! I wish I could demand my money back and my PC returned to it's former state! VERY UNHAPPY. Please offer me some help to put it right!
Hello Pamela
We deeply apologize for the inconvenience caused and understand your frustration. We strive to provide the best possible support to our customers, and it appears that we fell short in your case. Please allow us to address your concerns and offer assistance to rectify the situation.
We understand that you feel your money was wasted, and we would like to make amends. Please provide us with the necessary details for us to take appropriate action. Our direct support hotlines will be provided below.
We genuinely value your feedback and take it as an opportunity to improve our services. Rest assured, we will investigate the matter internally to prevent similar incidents from occurring in the future. Your trust is of utmost importance to us, and we are committed to regaining your confidence.
Once again, we sincerely apologize for the inconvenience caused, and we appreciate your patience and understanding.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
Avoid this app. I was desperate to fix a problem on my computer that actually should be fixed by Microsoft so after a few sites and videos on YouTube I've decided to try Restoro even if I don't totally trust these kind apps that finds problems on your computer and promise to fix for a price.
Didn't fix anything and even added a new one: ransom:win64/magniber.ad!mtb
I think I was fast enough to find it, kill it, uninstall and asked for a return (that I think I will never get).
Avoid really.
Hello Nelson,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Should you have further queries, please reach us out through the below channels:
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Purchased this a year ago when I was experiencing computer problems. It left me with a blank screen and endless hours of troubleshooting. I got nowhere with either tech support or getting refunded. Now, a year later, my paypal account has been charged another $44. Because it turns out it's a recurring subscription- something I never agreed to. Paypal resolved dispute in company's favor. Wish I had seen these reviews before I purchased.
Hello Ruth,
Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make.
We could definitely check on your account right away and refund the transaction as needed. Unfortunately, the platform cannot display any of your information. Please contact us via live chat or email so that we can address your concerns immediately.
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter
I purchased the software. Received a receipt with no license number. Cannot activate. No way to reach company by phone. Email was an automatic response claiming delay of license sends due to typhoons in the Philippians. They are headquartered in London! Thank goodness I used Amex to purchase. Seeking refund now. Only deal with U.S. based companies!
Hello Robert,
We appreciate you letting us know of the situation. We respect your opinion on this matter. We are very sad to learn that in this case we did not meet your expectations.
We apologize if you were not sent a license key. The confirmation email upon purchase usually has the license key. If for any reason this was not received, our technical support is ready to assist you. Apologies for the delay response.
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat to to be assisted by one of our Technical Supports immediately.
Chat: https://tinyurl.com/RestoroLiveChat
Thank you for your patience in this matter.
Phone: 1-888-575-7583
Email: support@restoro.com
I bought the one-year subscription on 1st August. Never worked, I had to do the cleaning manually every day as it was with the free trial. I have written emails asking for help, but no reply whatsoever. I have even left a "ticket", because today the program changed from Greek to English and doesn't recognize my one-year subscription. They give a phone number for 7/24 support that I have read in reviews it is a scam. Need refund, no answer... I am afraid because they may have my personal information.
Hello Ioanna
We’re sorry your experience didn’t match your expectations and we appreciate you bringing this issue to our attention. What number did you try to call? Could you please contact us directly on our support tech hotline and/or send us a message on our official Facebook page for immediate assistance?
Below are the support channels;
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Official Facebook: https://www.facebook.com/Restoro-342387736478073
Your satisfaction is important to us, and we will ensure this does not happen again.
24 hrs ago I purchased this for my pc & was not able to download. Tried emailing & calling but NADA. Last night I received a reply email informing me the flow of customers in front of me was "medium volume." Over 12 hours later I tried to then call and waited... eventually leaving my number and a message. Still have not heard from them several hours later. This is a SCAM. I'm contacting my Discover card AND the Better Business Bureau.
Hello Jennifer,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Simply rang support team as my license key was not valid even though I just purchased it 4 days ago. They asked a punch of questions which led to the operator taking control of my laptop and ran some tests only to say that the price for repairing my laptop would be $400 for unlimited monthly support or around $700 for 1 year subscription. I was only asking why my license key was coming up as invalid and this led to what I feel, a marketing trap.
Hi Mel,
Thank you for bringing this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to investigate your feedback further, however, the platform won't allow us to view your account information. Could you please contact us directly on our support channels below?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
I was planning to renew it, but my Hitman software tagged it as malware so I thought some of their files were corrupted. I clicked Ok to quaranteen, then tried to use it and it was gone. Tried to go to website but my pc is blocking access and I can't figure it out. No support from Restoro and the instructions on the internet on how to unblock such a thing don't work. I am relatively tech savvy. Too much time. Just gonna let it go, I guess. Such a shame.
Hello Chris
Thank you for sharing your experience, and we are sorry to hear about the issues you encountered with the software. Understand your frustration and sincerely apologize for any inconvenience this may have caused you. It's certainly not the experience we aim to provide our users.
This could have happened due to certain similarities in coding patterns or behavior that triggered a false alarm. If you’re open to discussing this further, please contact us directly on our tech support hotline below. We’re committed to providing excellent customer service and are looking forward to hearing from you.
We genuinely appreciate your patience and understanding. Your feedback helps us improve and provide better services to all our users. We're committed to rectifying this situation and ensuring that you have a positive experience with our software.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
I downloaded this program and it did nothing to help my computer issue. When I deleted the program my anti-virus program detected the Restoro tried to put a Trojin virus in my computer. Not a safe program.
Hi Debbie
We are genuinely sorry to hear that the program did not meet your expectations and that you encountered issues with Restoro. We strive to provide effective solutions and maintain the highest standards of quality. Your feedback will be taken into consideration as we continually improve our products and services.
If you require further assistance or have any additional feedback, please feel free to reach out to our support team. We are here to address any concerns and provide the necessary guidance to ensure your satisfaction and computer's safety.
Thank you again for sharing your feedback, as it helps us improve our products and better serve our users.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
It doesn't work, no one answers the phone, activation is coercive, and this is just a scam. I may have lost $27, but at least I have the opportunity to warn others. Save your time and money; do not download this junk.
Hello,
We appreciate you letting us know of the situation. We're sorry to hear that your experience was not the quality you expected. Definitely this is not the impression that we would like you to have
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat to to be assisted by one of our Technical Supports.
Chat: https://tinyurl.com/RestoroLiveChat
Thank you for your patience in this matter.
Phone: 1-888-575-7583
Email: support@restoro.com
Bought this product, installed it and ran it! After reboot, left with a black screen with no cursor. Rang support twice over 24 hours. Each time I was told an expert would ring me back within the hour. No calls were received! In the end I had to have my PC rebuilt at a cost of three hundred dollars! The marketer of the product Paddle in the UK at least refunded my money with urgency. Well done to them but the product cost me money and wasted at least a week of my life!
Hello Geoff
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. We'd like to investigate further your feedback so we can correct the needed and make sure such does not happen to our future customers.
The platform won't allow us to view your account information, could you please contact us directly on our tech support hotlines below? We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Your satisfaction is important to us.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
They provide a free scan, Then the say if you pay for their service they will fix you computer. They connect to your computer and show you these errors that most computers get. Telling you there is something they can fix. They tell you it will be assigned to a senior tech. They then ask you what support package you want. $500 for 1 year - $600 for 2 years or $700 for 3 years. I tell them flat out NO and then she says she'll "talk to her supervisor". She comes back and offers $150 for a 1 time fix. Again I tell them straight out NO!
Considering for $200 I can get Best Buy Total Tech Support which covers all my devices in my home, plus free installation on top of the Tech Support to fix my computer. Plus is it ends up being something hardware, Best Buy can do something about it.
They did however refund my money.
Hi James
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen again.
If you’re open to discussing this further, please contact us directly on our support channels below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Tried this and not only did it NOT fix anything at all, it caused more problems, and only an uninstall of the useless software and then a Windows re-install could get things working again. Tried for a refund but had no response after multiple attempts so gave up (ZERO customer service). Now... one year on, I get an email proving I was right to do make them inactive on PayPal - an automatic renewal in a few weeks! Rip-off! The only way to actually cancel this (hopefully) it seems is to login to Paypal and click the paddle link at the bottom of the receipt. If cancellation is anywhere else in their emails or website it's hidden better than a black cat in a coal mine! 100% worst software experience in more than 20 years of computing experience.
Hello Gary,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
Restoro is an online tool that can repair the computer's operating system issues with a few clicks by replacing defective OS files with fresh ones from our vast repository system. The software is dependent on the internet and any unexpected fluctuations in connection while the repair is on going would lead to unwanted results.
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat or other support channels for us to assist you immediately.
Chat: https://tinyurl.com/RestoroLiveChat
Phone: 1-888-575-7583
Email: support@restoro.com
We hope to hear from you and we appreciate your patience.
I found the service very good, but beware the initial cost is reasonable, and you expect an electronic software package os solve the problem instead you get a very knowledgeable person phones you up to discuss your problems. He scans your computer remotely and finds lots of potential problems and spy ware. Obviously worried I was going to lose use of my lap top, I agreed for them to run a full diagnostic, but at a cost that would similar to high st. Ouch too expensive
Hello Graham,
Thank You for giving us a shot, and even more for leaving us this review. It's our customers that allow us to constantly improve the way we do business.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Overview
Restoro has a rating of 1.8 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Restoro most frequently mention customer service, credit card and phone number. Restoro ranks 147th among Antivirus Software sites.
Our award winning PC repair software and patented technology first appeared on the market in 2018. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.
As always, Restoro® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.
Our developers at the Restoro® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Bruce
Thank you for bringing this matter to our attention. This is definitely not the impression that we want to make.
Restoro will never call customers to initially take a look at your computer for diagnostics unless this was initiated by the customers. This incident is likely by people pretending to be Restoro. We highly encourage not to further engage with these people, and to only communicate with Restoro thru our official communication channels.
We could definitely check further on what we can do to help you but the platform cannot display any of your information. Please contact us via live chat or email so that we can address your concerns immediately.
Chat: Go to www.support.restoro.com > click on ''Live Support"
Submit a Ticket: https://www.restoro.com/submit-ticket/
Email: support@restoro.com
Phone: 1-888-575-7583
We appreciate your patience on this matter