On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Restoro Reviews Summary
Restoro has a rating of 1.8 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Restoro most frequently mention customer service, credit card and phone number. Restoro ranks 145th among Antivirus Software sites.
We monitor reviews for authenticity
The software does not work. My computer is still slow and the software hangs-up and the final screen and I have to force quit the application. Went to website to get refund and filled out the refund page and never got a response back. Then I reached out to Paddle when they do the billing through and was told they would reach out to Restoro so they would reach out to me. That didn't happen so I emailed Paddle again and they said they couldn't refund me and gave me a link to Restoro to speak to someone via chat. I was told over 60 days so no refund. I asked for them to cancel my subscription and give me a prorated refund which I think is fair for a reputable software company. They refused so I just told them to cancel my subscription and Manuelyn P. (person I chatted with) said she would cancel the auto-renewel. I asked her to send me an email confirming auto-renewal had been canceled. She then sent me this, "To help you, we have now forwarded to our Customer Service Team the cancellation of the auto-renewal option on your subscription today. This means you will not be automatically charged once your subscription expires. You will receive an email with more information from our Customer Service Team within 24 - 48 hours." If I don't get an email from them confirming I'll update post. I have a feeling I'm going to get billed again. I would avoid doing business with this company. In fact rule of thumb is if they don't have a phone # to contact someone via a phone call, don't do business with them.
Oh yeah, they fixed my computer at one time but when it came time to renew my subscription, a restoro rep called me and wanted to look at my computer. He said it needed more work and proceeded to get me to send more money. It was right after Christmas and I didn't have the money to pay him. He got really irritated and said he would remove the program. Instead, he hack my computer to where it will not even boot up. Many files are missing. I have tried to contact Restoro about the problem and I get no response from them. DO NOT let these thieves get control of your computer! There are many legitimate programs out there that can clean your computer. Restoro is not one of them.
Hello, Bruce
Thank you for bringing this matter to our attention. This is definitely not the impression that we want to make.
Restoro will never call customers to initially take a look at your computer for diagnostics unless this was initiated by the customers. This incident is likely by people pretending to be Restoro. We highly encourage not to further engage with these people, and to only communicate with Restoro thru our official communication channels.
We could definitely check further on what we can do to help you but the platform cannot display any of your information. Please contact us via live chat or email so that we can address your concerns immediately.
Chat: Go to www.support.restoro.com > click on ''Live Support"
Submit a Ticket: https://www.restoro.com/submit-ticket/
Email: support@restoro.com
Phone: 1-888-575-7583
We appreciate your patience on this matter
I was planning to renew it, but my Hitman software tagged it as malware so I thought some of their files were corrupted. I clicked Ok to quaranteen, then tried to use it and it was gone. Tried to go to website but my pc is blocking access and I can't figure it out. No support from Restoro and the instructions on the internet on how to unblock such a thing don't work. I am relatively tech savvy. Too much time. Just gonna let it go, I guess. Such a shame.
Hello Chris
Thank you for sharing your experience, and we are sorry to hear about the issues you encountered with the software. Understand your frustration and sincerely apologize for any inconvenience this may have caused you. It's certainly not the experience we aim to provide our users.
This could have happened due to certain similarities in coding patterns or behavior that triggered a false alarm. If you’re open to discussing this further, please contact us directly on our tech support hotline below. We’re committed to providing excellent customer service and are looking forward to hearing from you.
We genuinely appreciate your patience and understanding. Your feedback helps us improve and provide better services to all our users. We're committed to rectifying this situation and ensuring that you have a positive experience with our software.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
Yesterday I received a PayPal invoice for $349 that I didn't recognize. (Anyone can create an invoice from PayPal it turns out.) I found the charge from Restoro on my PayPal account and called the number listed. Instead of removing the charge, they insisted on gaining access to MY computer to remove it. Stupid me went along with this, hearing, "Listen to me" over and over as I went through the same steps repeatedly without achieving their desired effect. (Definition of stupidity! I only reveal my foolishness to help someone else who finds themselves in the same situation.) Thankfully, the computer safeguards wouldn't allow them access. I ended up with a fake Microsoft popup and audio announcement warning that my computer was in danger. That was my exit although I think it was meant to be another excuse for Restoro to "restore" my computer. Oh, and if I was over 60, there would be a 50% service charge! No thank you!
Just flag that PayPal invoice as suspicious and don't waste your time or money on people whose purpose is to deceive and steal from you.
Hi Janine,
Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us. This is not the impression that we would like you to have.
Please be informed that we do not charge customers without consent. The only email we use is support@restoro.com. Good thing that they were not able to access your computer.
We could definitely check on your concern. Unfortunately, the platform cannot display any of your information. Would you mind contacting us via Live Chat instead so we can resolve this issue for you immediately?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter.
I downloaded this program and it did nothing to help my computer issue. When I deleted the program my anti-virus program detected the Restoro tried to put a Trojin virus in my computer. Not a safe program.
Hi Debbie
We are genuinely sorry to hear that the program did not meet your expectations and that you encountered issues with Restoro. We strive to provide effective solutions and maintain the highest standards of quality. Your feedback will be taken into consideration as we continually improve our products and services.
If you require further assistance or have any additional feedback, please feel free to reach out to our support team. We are here to address any concerns and provide the necessary guidance to ensure your satisfaction and computer's safety.
Thank you again for sharing your feedback, as it helps us improve our products and better serve our users.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
I paid for this service, agreed to have my pc taken over by an agent. He clearly didn't check which operating system I was using and started to do a fix for a Windows 10, when I was using Windows 7, and left my PC in a state of disrepair! My original issue was never resolved and my PC was left worse off than before, with my search bar being completely disabled to this day! My backup facility also disabled and my PC is now totally out of use! How can this be allowed? You are a disgrace Restoro, I have wasted my money, but worse than that, my trusty PC now doesn't work and I have to run my business form a different device! I'm extremely unhappy with this, then you have the audacity to contact me to say that you will be taking more money from me if I don't unsubscribe! I wish I could demand my money back and my PC returned to it's former state! VERY UNHAPPY. Please offer me some help to put it right!
Hello Pamela
We deeply apologize for the inconvenience caused and understand your frustration. We strive to provide the best possible support to our customers, and it appears that we fell short in your case. Please allow us to address your concerns and offer assistance to rectify the situation.
We understand that you feel your money was wasted, and we would like to make amends. Please provide us with the necessary details for us to take appropriate action. Our direct support hotlines will be provided below.
We genuinely value your feedback and take it as an opportunity to improve our services. Rest assured, we will investigate the matter internally to prevent similar incidents from occurring in the future. Your trust is of utmost importance to us, and we are committed to regaining your confidence.
Once again, we sincerely apologize for the inconvenience caused, and we appreciate your patience and understanding.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
After purchasing a renewal no where to enter renewal keys.
After being advised poorly another $87 was withdrawn via PayPal automatic subscription.
Even though I had cancelled the automatic subscription via paddle and restoro.
Hello Richard
Thank you for bringing this issue to our attention and taking the time to leave your feedback. We understand how frustrating this must have been for you, and we would like to address these concerns and find a solution.
If you’re open to discussing this further, please contact us directly on our tech support hotline below. We’re committed to providing excellent customer service and are looking forward to hearing from you.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I'm not able to get Restoro to fix anything, because it insists on doing a "caps lock" when I try to enter my product key which doesn't have any capital letters thus I keep getting rejected. The scan part seemed to be pointing out lots of issues that my McAfee doesn't see. It won't fix anything, and I haven't been able to get by this issue.
So they took my money, but are apparently deaf 'cause there isn't a phone number to talk to a real person and the robot like list of choices doesn't include REAL_PERSON as an option.
Hi Richard
Thank you for sharing your feedback regarding your experience with Restoro. We apologize for the inconvenience you encountered while trying to enter your product key. We understand how frustrating it can be when technical issues hinder the proper functioning of a product.
Regarding the scan results, Restoro aims to provide comprehensive system analysis, sometimes identifying issues that other antivirus software might overlook. However, we understand that you rely on McAfee and might prefer its analysis. We respect your choice of antivirus software, and we appreciate your feedback.
We're sorry to hear that you haven't been able to find a phone number to speak with a real person. We understand that having a direct conversation with a support representative can often provide a quicker resolution. Please refer to our contact channels below.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Hello from richard keenoy..."*******@aol.com"...**************-jua5g... waiting for my refund of $33.95,,,,,,,,,listed on bank of america...06/02/2023... after installing
"restoro" fix my computer slowed down and i completely lost my AOL connectiion/webpage... immediately went to "UNINSTALL PROGRAM"
And erased the program... so very SORRY i bought/installed it
Hi Richard,
Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us. This is not the impression that we would like you to have.
We could definitely check on your account right away and process your refund request. Unfortunately, the platform cannot display any of your information. Would you mind contacting us via Live Chat instead so we can resolve this issue for you immediately?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter.
I was notified by email that my subscription to Restoro had been renewed. I did not ever subscribe to Restoro. Called company and was assured of a refund ($27.95). It remains to be seen whether I will receive the refund and whether I will see similar charges in the future.
Hello Rowdy,
Thank you for bringing this matter to our attention. We apologize for any confusion regarding the unauthorized subscription renewal for Restoro. We understand your concerns and we are here to assist you in resolving this issue.
To address the situation effectively, we kindly request you to provide us with additional information to verify your account. Please share any relevant details such as the email address associated with the subscription or any transaction reference numbers you may have received. This will allow us to investigate the matter thoroughly and take appropriate action.
We assure you that our priority is to resolve this issue promptly and provide you with the necessary refund. Once we have verified your account details, we will proceed with the refund process. Rest assured, we are committed to rectifying the situation and preventing any further charges.
Please contact us directly on our hotlines below.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
After your licence expires, Restoro will annoy you with incessant popups for update purchasess and crashed programs.
If you purchase an upgrage license, there is no way to install it into the Restoro program and no way to stop the endles popups.
When Restoro is run, it claims to do a lot, but doesn't tell you what it did. You can hope that the changes wee good and needed.
I've had six worthless popups while writing this review. I have upgrade licenses that I haven't been able to install.
Hi Gerald,
Thank you for taking time to share your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would love to make things right if you give us another chance. May you please contact us so that we can make necessary adjustments to the subscription?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter.
This program was the worst I've ever purchased.
I've lost all my favourites, saved passwords and had to reinstall quite a few programmes.
I will uninstall the programme so that I need not worry again.
It's time consuming and you don't notice any improvement it's made.
Hi David,
Thank you for taking time to share your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would love to make things right if you give us another chance. May you please contact us so that we can make necessary adjustments to the subscription?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter.
Avoid this app. I was desperate to fix a problem on my computer that actually should be fixed by Microsoft so after a few sites and videos on YouTube I've decided to try Restoro even if I don't totally trust these kind apps that finds problems on your computer and promise to fix for a price.
Didn't fix anything and even added a new one: ransom:win64/magniber.ad!mtb
I think I was fast enough to find it, kill it, uninstall and asked for a return (that I think I will never get).
Avoid really.
Hello Nelson,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Should you have further queries, please reach us out through the below channels:
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I used this once. I did not see any difference at all with the first few scans. Now my registry key will not work at all. Seems like a scam to me.
Hello Tate,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
Same as others, can't get in torch, phone number not connected, they are a rip off, I cancelled mine before actually loaded on PC as my anti virus indicated that their product was infected with malware.
Hello Anthony,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
THANK GOD I ONLY PAID $29 FOR THIS PIECE OF CRAP. THE KEY NEVER WORKS AND CUSTOMER SERVICE NEVER PICKS UP THE PHONE AND WHEN THEY DO AND YOU ASK A QUESTION, THEY PUT YOU ON HOLD SO THEY CAN CALL SOMEONE TO GET AN ANSWER. OF COURSE, THE CALL CENTER IS IIN SOME DESTITUE COUNTRY IN ASIA AND YOU CAN'T UNDERSTAND A WORD THE AGENT SAYS. ALSO, I FOUND OUT THIS IS NOT SOFTWARE APPROVED BY MICROSOFT SO IT MIGHT DO MORE HARM THEN GOOD. IN A WORD---GARBAGE!
Hello Robert,
Thank you for bringing this matter to our attention. We're sorry to hear that your experience was not the quality you expected.
We would truly want to assist you in activating your software. If there have been challenges with our support over the phone, you may also contact us via Live Chat or Email.
Restoro is a program that specializes in Windows repairs. You may find more about our software at:
https://www.restoro.com/patented-technology/
https://www.restoro.com/frequently-asked-questions/
Rest assured that we will consider this feedback to further improve our services.
Chat: Go to www.support.restoro.com > click on ''Live Support"
Submit a Ticket: https://www.restoro.com/submit-ticket/
Email: support@restoro.com
Thank you for your patience in this matter.
You people are quick to take the credit card info, but once you leave the paragraph that gives you your serial number, your out of luck and they want another $19.95. Thanks for nothing!
Hello James,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
I am still not really aware of what this product actually does, besides agravate you during the installation.
Hello Emilio,
Thank you for bringing this matter to our attention. We're sorry to hear that your experience was not the quality you expected.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. You may log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you a free key via email. Simply register the email you would like to receive the license key with and you're good to go!
If you intend to use the free manual license key, do not click on "Fix All Items". Click on 'Repair' on each issue found. Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Manually select each item found and click on 'Repair'.
Should the need arise please do not hesitate to contact us anytime.
Chat: Go to www.support.restoro.com > click on ''Live Support"
Submit a Ticket: https://www.restoro.com/submit-ticket/
Email: support@restoro.com
Phone: 1-888-575-7583
Have a good day!
Restoro completely destroyed my operating system making it necessary to run a virus program and dedicated uninstaller to remove Restoro completely and then do a refresh install of windows 11 to repair the corruption caused by Restoro. The program was initially installed just to clean up any duplicate or damaged files but ended up completely destroying the operating system. This program is not safe...
Hello Lazaro,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Once the scan is complete there will be a box where you can enter the license key.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
All I keep getting is more emails "about to charge me more money"! I paid $44.26 on 1/21/2023 now my new email says, "Your Restoro 1 Year Subscription will renew soon"! $44.26 automatically on 16th February 2023 will be charged through PayPal! This is all the info I have in my records: Restoro subscription receipt Receipt # ************** 1/21/2023 License Key 1:**************-7s8yr. I think I'm going to call the BBB and see what they think of this B.S.! Had trouble before and NOT EVER AGAIN! Don't waste your time and $$$$...
Hello Richard,
Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make.
We could definitely check on your account right away and cancel any pending unwanted renewals as wanted. Unfortunately, the platform cannot display any of your information. Please contact us via live chat or email so that we can address your concerns immediately.
Chat: Go to www.support.restoro.com > click on ''Live Support"
Submit a Ticket: https://www.restoro.com/submit-ticket/
Email: support@restoro.com
Phone: 1-888-575-7583
We appreciate your patience on this matter
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Antivirus Software Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff,
We are genuinely sorry to hear that the program did not meet your expectations and that you encountered issues with Restoro. We strive to provide effective solutions and maintain the highest standards of quality. Your feedback will be taken into consideration as we continually improve our products and services.
If you require further assistance or have any additional feedback, please feel free to reach out to our support team. We are here to address any concerns and provide the necessary guidance to ensure your satisfaction and computer's safety.
Thank you again for sharing your feedback, as it helps us improve our products and better serve our users.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro