Reservation StaysReviews 241

First of all I Thought I was calling Sheraton Grand hotel but it was Expedia Third party partner and they are Chinese organization, customer service cannot speak english and can't even spell or repeat your email. They charged my credit card $302.00 and all I wanted was a receipt but they could not spell my email! I first got the run around from Expedia customer service and then the Chinese third party! Not a real legitimate good organization! Shame on them!

We had to pay up front at time of booking. That was the first clue. Upon arriving at the hotel it looked like it was abandoned, because it was. Getting through to customer service was hell. In the end we have to send invoices of the other hotels we had to stay at in order to prove we didn't use the reservation to the closed hotel. We'll see in the coming days if we will see a refund. Of course this refund will not include the 100's of additional $$ we had to pay for last minute rooms.

Worst customer service I have ever experiences - 5 hours, 7 agents and three weeks of frustration, out $300 and refusal for a refund for a room that was under renovation, no proper lock on the door, and smelled of cigarette smoke. Pictures online are not a true representation. Agent suggested the hotel. I was booking the room for a Deaf and mute gentleman who I emphasized need a safe and clean place to stay. It was unsafe, unsanitary, holes in the walls and doors. I would never book with Reservation Stays or their partner Booking.com again.

Terrible company to deal with. Stay far away from the, as possible. Made a booking for 3 nights at 141/night which I was told was changeable and cancellable until July 22/23. Called and emailed to change reservation back to just 2 nights. They told me I would need to cancel the whole reservation and rebook the two nights at 270/night. Even contacted hotel and they said it would be okay with them but they still would not do it. Totally unreasonable folks to deal with, no supervisors to talk with, long wait times. Terrible experience.

We booked an overnight at Kenai Princess Hotel in Cooper Landing Alaska and were overcharged by $120 by this site. The customer service must be in India and were no help, their email service was equally as terrible.
Do not use this company ever!

This is a company that has no customer service. They are predatory and punitive. Stay away. Not to be trusted.

When I initially started looking at their site, it said fully refundable. Later, when I booked my room, the confirmation said it was non-refundable. I called customer service right afterwards and the man I spoke to would not accommodate me at all. I even offered to upgrade for more money, in order to have a refundable room. They are a bunch of miserable folks who don't care about customer service.

Customer service is terrible. The e-mail support answered a question I did not ask, and didn't answer the question I DID ask. I wanted to add an additional night to my stay, but they responded on how to cancel my reservation - and then immediately closed out the ticket. I called their support phone number, many times. After waiting in the queue and getting in touch with someone, they hung up on me. One time was deliberate, because I told her that the previous call had disconnected, and that if it happened again could they call me back? She said no, and then hung up. When I used the callback option so that I didn't have to wait on the phone and they'd call me back when I reach the front of the queue, they called my phone but immediately disconnected when I answered. This happened TWICE! Their customer service is a nightmare - I strongly recommend not using them.

I will never book with Reservation Stays again! The price was actually 12 dollars higher than if I had just booked with the hotel myself. I had to wait an Hour & a half for them to pay the hotel after I got there so that I could check in even though they had already debited my bank account. They wouldn't issue a refund even tho it hadn't even been paid yet. I had an emergency & my daughter went into labor during all of this and still no help from reservations stay! Horrible customer service with the reps talking over you and not listening!
To top it off this is what the bedding looked like!

I booked a motel in wrong state (Illinois) in error, called customer service immediately, tried to get them to book motel in state I was in (Washington), would not, could not? Do it. Would not call motel in Illinois to cancel error, would not refund moneys. Told by customer service agent to send my hotel receipt for a full refund. Did that, said no and closed file. No discussion. Called customer service got hung up on, called back 10th in line and was told, No. Policies will not allow refund. Beware

Through another booking site I was routed to this company unbeknownst to me. They booked me into a Hotel that is not even open and I was not able to check in and had to find another Hotel. Reservation Stays is not wanting to refund my $388+ that was immediately drafted from my credit card. They are telling me I have to show proof that I booked another Hotel in order to get my money back from them. How does one thing have anything to do with the other? It looks like I will have to take other steps but will likely not get my money back that they scammed me out of. Please DO NOT use this site/company!

I made a reservation for a colleague with Reservation Stays. We get to the hotel and they have no record of the reservation. So I paid for another room. Reservation Stays refused to refund the cost of the hotel room. Their customer service line has terrible service. First they couldn't find the reservation. Then in a second call I gave them the reservation number and they refused to refund the $170. Very Shoddy outfit. Stay away.

These people are just taking your money. They were very professional when it came to making a reservation and obtaining your card info for the payment. Once I arrived at the hotel they found my reservation but no payment! I had to pay again! Was advised by hotel to contact for refund. I stayed up all night going back and forth with their support team. Even hotel front desk tried to help but they kept saying they'd call back. I finally asked to speak to a manager and received a call back from a supervisor, Mark. My phone rang once and he hung up and sent an email stating to send receipt of hotel and he'd personally take care of the refund. I did and it's been 3 days I keep calling and they just say they see the email and urgent support will reach out. What kind of management is that! That's ridiculous and unprofessional. Please don't waste your time and book directly with the hotel.

I had to open a dispute at the bank since I stupidly used my debit card. There's a large chance I will not be seeing that money again -not to mention, the booking was "magically" cancelled when I arrived. Please do not book with Reservation Stays.

My biggest mistake was booking hotel late at night while I was tired and booking on my phone. Didn't realize I was using a sponsored link and not booking directly through my hotel. Was shocked by the fees, but needed this specific hotel for an event so I paid the fees, the full cost of an additional night. Only realized after the fact that I wasted so much money by accidentally booking through this site. Would never recommend.

They practice false advertising, saying they charge large amounts "off retail." They do not provide an invoice, so you do not know they charged more than the quote until you check your credit card statement.

They cheat about my hotels, my airline and they are very unprofessional. They misrepresent everything they are selling.