Reservation StaysReviews 241

Got a really great deal for the grand hotel in Vegas. Paid only $219.00 for 4 night. However within 24 hrs after booking with them. I got a fraud alert from capital one. My account was locked. Called the bank and was told my account was locked, due to suspicious activity. I was asked did I make a food purchase around 2 am in Las Vegas. I said no. I am not yet in Vegas. I am still in CA. The amount was for about $48.50. I told the bank rep, even if I was in Vegas. I do not eat at 2am. An investigation was done. Had to get a new bank card. The price for the hotel was great. I just did not expect for someone to take my info and treat themselves. I called reservation stay. The same number I used to book the room. I was told they would investigate, I never heard back from anyone. Lesson learned. I only book from secured sites now. I am a bit leary to give my personal info over the phone.

I reserved a room through Reservation Stays several months in advance of my stay. After reserving the room, I asked to add a person to the reservation because they would be checking in several hours before I was able to arrive. They first wanted to charge me $15 just to add a person which I thought was ridiculous but I agreed to pay it. I called and emailed on numerous occasions to get this done. Each time I made contact, they assured me someone would help me with my request. I never talked to anyone other than a call taker to help me. When I asked for a supervisor they wouldn't provide one. The day before my reservation they closed my request. I called back and they assured me the request would be expedited and taken care of. I never heard from anyone and my request was never fulfilled. My friend sat at the hotel for several hours until I arrived without being able to check into the room. An absolute horrible customer service company.

Promished to cancel aznd refund money...But I had to get info from the hotel. Reservation knowing that hotel would not help me because I did not make the appointment. What a scam.

Do NOT use reservationstays.com aka Superstays.com to reserve lodging! They are a third party site who charges more than DOUBLE the current hotel market rate. I booked a hotel through them and didn't realize I had used a third party site until I checked in to the hotel and someone mentioned it.

All questions are answered by a computer. No person. That's why they don't understand what you say. I paid extra in case I had to cancel. They claim it's recommended. Well, they won't refund me even though I had just made the reservations. I urge their hotel partners run away. Saving you money doesn't save your customers money

Buyer beware, when booking with reservation stays, their cancellation policy does not match that of the hotel you are booking. We reserved a room, paid up front, The concert we were to attend was cancelled a week prior. When I called the hotel they said I had up till 48 hours prior to cancel a reservation and receive a refund. They also stated they had no record of a payment on file.

Knowing I had already been charged for the room, I called reservation stays. Under the terms and conditions of the booking it stated I had until 11:59 pm on (4/24) to cancel the reservation and receive a refund. This happened to be the day I was canceling on.

In another location under the cancellation policy of the booking it stated my reservation was not able to be refunded after (4/16).

Well as it goes they are unable to move or refund my reservation because they claim (4/16) was the correct refund cut off date. And despite the contradictory information there is no variance from the (4/16) date.

Spend the extra $15 a night and book direct with the hotel, never through a 3rd party.

I was on the Marriott site, and believed I was booking a hotel room directly through Marriott. A month after being promised a refund by the hotel (due to a very bad stay), I find out that I booked through a third party. Reservation Stays is who is on my confirmation email, but the hotel says I booked through Expedia. Expedia says I booked through Reservation Stays and to contact them. When I do that, I'm put on hold for hours (I've called 9 times), then told I actually booked through "Snap Travel."

It's been an exhaustive case of chasing my own tail, clearly by design. I hope they're out of business soon.

I mistakenly booked using reservationstays.com Vs thru the hotel directly. Be careful when you book using your phone! I paid for a room type that was unavailable at check-in and wound up sleeping on a cot for my "luxury" vacation. I also paid reservationstays.com significantly more than what Marriott charged reservationstays.com. Despite reaching out to reservationstays multiple times and waiting on hold for over an hour each time to reach a representative, I was only provided scripted responses with no resolution. It was clear that the representative had no authority or incentive to resolve issues. I also suspect they don't care about repeat business. I wrote multiple emails explaining my dissatisfaction and requesting resolution, but I never received a response. Do yourself a favor, avoid using this company! There is no upside monetarily and they are unresponsive should you have an issue. Ps - I never write reviews but if this helps 1 person, I'm happy.

Cancel hotel and still fighting for refunds. No follow thru or customer service. In process of filling complaint w atty general. STAY AWAY

These people are scammers they lie play games with you over the phone the hang up on you when your telling them about the mistake they made to avoid giving your money back they are thief's that's it scammers they barely speak English very poor communication an the best thing you can do get your money off your card an report the charges fraud don't ever in life deal with these type of people if the don't speak good English hand up from the start save the head pain from getting yourself mad cause they scammed you

This was for Embassy Suites By Hilton Los Angeles International Airport North.

I put in 3 days and the rate was $390 a night $AUD and they claimed that included a discount of $233, making the full rate $623 a night.

When I put in 3 days at the Hilton website it remained the same at $281 a night. Reservation Stays is charging more than double than booking directly with the hotel. I also checked Kayak and others and the rate was less than $10 more than if booking directly.

I called 3-25 to add another night's stay for my daughter's short honeymoon. I later realized that made it for the wrong date. All they could tell me was "It's not refundable". No consideration for the disappointment to the Newlyweds and their mom who was trying to enhance their first night in marital bliss! I am extremely disappointed. I was booked via Expedia, how was I connected to this awful third-party booking company? I will get my money back because the notes on my receipt states I was adding a night!

DONT USE! They overcharged my credit card, I tried disputing it and they said I agreed to the terms, by the time it was said and done it would have been cheaper to book directly through the motel.

I missed my flight at Dulles International Airport and I called to book a hotel and the person booking the hotel booked the hotel in Dallas Airport instead of Dulles Airport.photos

The ABSOLUTE WORST experience in booking anything in my entire life! We purchased insurance for $25 and we had a one night reservation for my daughter's medical appt in Atlanta. Her appt was cancelled by the physician and we had to fight like crazy to PROVE my daughter w was sick, describe her illness and PROVE that the doctor referred her to the hospital in Atlanta. After doing that, they sent us a link to click on and they stated we could ONLY pick our savings or checking account to be refunded. They could not refund our monies back to our original
Payment form (credit card). This is when we really realized this was a HUGE SCAM! We LOST every penny from the room and the insurance money. I am currently reporting them to BBB. PLEASE! PLEASE! DO NOT BOOK WITH THESE PEOPLE!

Made reservation on March 8 at Hilton Rockwall Texas for March 11 at check out the next day I was told the bill wasn't paid, they won't return calls or email so i paid twice. Called the company several times always different story. We looking into it called today the said find the invoice and email to support, always asking me to do their job, just call the hotel. Big Fraud

I can't say enough about how terrible this company is. Everything about it is deceptive and greedy. I will never EVER deal with them again! I will report to better business bureau and will contest my charges!

If I could give 0 stars I would. We thought we were booking directly through the hotel website and instead led us to Reservation Stays website to book. When we went to cancel the hotel room because the event the hotel was hosting was canceled so we no longer needed the room, they refused to cancel and give us our money back. We tried calling multiple times and were put on a 70+ person waiting list for a call back. Definitely be more careful when booking a hotel room and make sure you don't end up on this website.

I booked with them for Motel 6. Got there Motel 6 had no rooms available. Reservation Stays rep hung up on me and the hotel front desk several times. They are liars and crooks out to steal and scam.

So, *first*, their website came up when I Googled Holiday Inn Express, and it looked like Holiday Inn's website, so I didn't realize I was booking through a third party. Then when I showed up at the hotel, there was no reservation made. I figured out by looking through my emails that I actually booked with reservationstays.com and I called the customer service line. After several *hours* they told me it was fixed and I could go back to the hotel and check in, but they *still* didn't have a reservation on file for me. Turns out reservationstays.com made the reservation in Springfield, IL instead of Springfield, MO. I called and asked for a refund, and they said they don't provide refunds. I am currently contesting the charge with my credit card company. THESE GUYS ARE BASICALLY A SCAM. AVOID AT ALL COSTS.