Reservations.com

The websites design is super sleek and smooth, and the user interface is easy to navigate and the site is overall easy to use. Customer service has been great whenever I've needed them, and the prices are excellent!

I booked a room with them thinking it was the hotels website because it looked the exact same. The room said it was $160 per night, ok not bad. After booking I didn't look at the total cause I assumed I would be charged the standard tax rate and fees. I MESSED UP! They charged me and Extra $282.54 tax and service fee plus $14.99 for a single person booking(5 Night Stay). This averaged my room cost to be $230 per night! After contacting to fix, HORRIBLE Customer Service! I looked up other 3rd Party bookings and I would have only been charged $70 compared to $28.54 plus $14.99 STAY AWAY!

0 stars, looks identical to Hilton website and HIRED by Hilton. These unprofessional thieves stole 800$ from a hard working local family trying to move. Do not fall victim, tiny tiny logo on the Hilton garden inn website that sends you to a third party. I went to Hilton website DIRECTLY to avoid this. Bull$#*! service charges, they don't follow hotel policies, sounds like train tracks and screaming kids in the background when you call customer service. SCAM. I am very aware of bs like this and didn't even know I was booking though a third party. Disgusting that this is the norm. Asked reservations at Hilton if this happens often and she said "all the time" THEN DO SOMETHING TO STOP IT! Hilton gets the booking so it makes them just as guilty to use this service on their websites. Terrible. Rich get richer

Where do I start with this? Tonight, we thought we were making a reservation through the hotel website, but turns out it had gone through reservations.com website. We were charged more than we were told, plus an additional $14.99 service fee. This is when we knew something wasn't right. This isn't the worst of it. After the initial charge, we began getting charges for random hotels across the country, all bookings for tonight. And, each one with the #14.99 service charge. One was in Alabama for tonight, one was in Connecticut, also, for tonight. Have spent hours on the phone getting scam answers from reservations.com. Finally, had to call each hotel ourselves to say us/they were getting scammed. Finally, had to cancel our bank credit card to stop the charges. If I could rate it 0 zero stars, I would.

I used Reservation.com for an emergency stay at a hotel in Reedley, CA. They charged a service fee that was taxable and a cancellation fee. I will NEVER use this site again. I was refunded the cancellation fee, but I used a different card and site to pay for the hotel. Now I still have to pay for the original booking.

I had to do a quick reservation on my phone, which never do. I made the reservation and it was supposed to be 100 and it came to 129. (I assumed it was with fees and taxes) and that was the price but then I see my card and it was charged for 129 and an additional 19.99, I didn't see the charge until I looked at my credit card. I thought I was on the best western site booking directly. Thats what I looked for and thought I had that site because I wanted my best wester points so not only did I not get my points I was charged a higher price. I will tell everyone I see to make sure they don't get reservations.com what a scam

I booked a hotel in Moline IL for July 22nd for two adults because it was my wedding day. Everything on the website looked fine. It told me the told was going to be $247 which I was okay with. After I paid I got a confirmation email that said it was for June 5-7 for one adult in the Washington DC area and now the total was more like $350. I wasn't mad at first I understand tech isn't always perfect so I reached out to customer service. I showed them proof that it was their websites fault amd they still denied my refund. I would admit if I messed up on this but it makes me sick that they would just takes someone's money like that and not even offer to move the reservation to the right day and hotel. I just wanted it to be made right and that didn't not happen. Do not use this website.

My husband thought he was booking three rooms through Hampton Inn for work. The next day I had two charges on my bank account one for $14.99 and one for $499.00. From reservations.com. His meeting was canceled so I called the hotel to cancel the room and they told me I had to call this rude third party company that booked it. They told me it was non refundable. I canceled several days before the date but they still refused to refund any money. I told him I was contacting the BBB and he just said have a nice day. Very misleading when you go to the hotels site and then get sent to these people to pay and be ripped off.

I was directed to this 3rd party website (reservations.com) when trying to book a room. I mistakenly booked through them.
They were more expensive than booking directly through the hotel, plus they add a 'booking fee' which is not refundable. Avoid this site. It's an unnecessary middle man. Book directly through the hotel.

I booked Feriani (Amsterdam) through booking.com. After contacting the property directly inquiring about the no Pre-payment policy and free cancelation up to a certain date, they replied many times that I will still have to pay wether or not I will cancel before free cancelation date (my credit card was already with them to secure my booking). I have emails to prove their threats. I emailed booking.com and they told me to deal with this property directly. NEVER AGAIN

First of all, I thought I was making a reservation directly on the hotel website, it was not clear how I ended up with the "reservations.com", obviously it was hidden. Secondly, Hotel location on the Location Map was shown much closer to the beach then it actually was. My card was charged immediately, after I pressed a button "processing", I was alarmed at that point, even though it stated- "Free Cancellation". After checking hotel location on the other maps, I decided to cancel this reservation, total time of reservation 30 min. I was surprised when cancelation directed me to "reservation.com" website. Rreservation.com web informed me of non-refundable service fee in an amount of $136.53. After talking to an agent, and lots of persuasions, he promised a full refund in 7-10 business days, including refund of $136.53 "service fee", but I believe when I see it. I will keep you updated... to be continued...

My wife is scheduled for surgery in Kingston Ontario Canada and we live one hour from there but due to the fact Her surgery is early in the morning, we decided to get a hotel room the night before. I went on line to find the Holiday Inn and clicked on a site believing it was the Holiday Inn site. I was given a quote of $109.00 for the room so I booked it. Immediately without having a chance to review it I received a confirmation email stating my total charge is $159.02 in U.S. Dollars! I contacted the Holiday Inn and they told me that it was a third party in the U.S. And that they couldn't do anything about it. I then contacted reservations.com and they guided me to the section of the confirmation email regarding cancellations showing it was non refundable! So, now I have a reservation for a room that cost me $217.00 Canadian! A total rip off at the highest level!