My husband thought he was booking three rooms through Hampton Inn for work. The next day I had two charges on my bank account one for $14.99 and one for $499.00. From reservations.com. His meeting was canceled so I called the hotel to cancel the room and they told me I had to call this rude third party company that booked it. They told me it was non refundable. I canceled several days before the date but they still refused to refund any money. I told him I was contacting the BBB and he just said have a nice day. Very misleading when you go to the hotels site and then get sent to these people to pay and be ripped off.