Reservations.com

Made a reservation for a hotel for a work trip I went on. Long story short, was I booked for 28 days, used 15 and didn't use 13. Will not refund any unused days. They will keep the money. You're better off calling the hotel directly and not use this outfit.

Terrible company to work with, associated with Expedia. Booked the hotel at $69.00 add tax of $9.66 total room cost $78.66, the bill total came to $105.00. In addition to their fee of 19.99, or 29% of the room cost there are additional fees that no one can tell me what they are. Tried to cancel and they said it was able to because the hotel would not allow it.

Called the hotel and they said they have a 24 hour cancelation policy and said I should call Expedia because that is who they show the booking was through. He also explained that the reservation company gets a commission on top of the fees they charged me.

Expedia absolutely no help, by the time they got me hooked back up to help me with the cancelation even though they would stay on the line they did not. The computer generated cancelation did give me the option to cancel for $85.00.

If I ever see this in my browser I will run away as fast as I can. Nothing good to say about this company.

How does a company with this many bad reviews even exist? I admit, I was fooled. They present themselves as being the reservation for the hotel directly. I thought I was on the La Qunita site. When I saw the $20 bogus fee plus the higher price for the night, I started to investigate. I cancelled my reservation but they kept my $20! They need to be shut down. SCAM! $20 for doing nothing.

I had to cancel my two week vacation after one night due to a family emergency. After being given the run around by the hotel whom I had thought that I had actually made the resevation with, found out that somehow reservations.com had hijacked my reservation and their legal department say that no refunds will be given out, meanwhile I have funeral expenses to pay. My family will Never Stay at an IHG property or use reservations.comunists

Looked up the hotel I wanted to stay and called number at top of page. I assumed I was booking with the Hotel. Instead it was Reservations.com. I was over charged for the room and charged 2 $19.99 fees for using their service. The agent I spoke to did not speak good English and he could not understand what I was saying and I could not understand what he was speaking. I will make sure NEVER to use this company again. Make sure you are reserving with the front desk of the desired hotel or another booking co.

I unfortunately, feel I was very misled on the phone with one of your representatives. I was under the impression that I called the Sheraton directly. Instead of being told that he could not find my reservation because had called the wrong number he led me to believe that my reservation could be linked. He also told me that I would be charged for incidentals, not sharing that it was not refundable. However, the room booking was non refundable. I also was charged more than what I would have been charged through the Sheraton.
I also called as soon as I made the reservation to cancel and was told that it was not possible. Which would be understandable if I actually saved money going through your service.

This is such a horrible company. I made a reservation and a minute after booking I realized a mistake.

I called and they just read a script. Even blamed the hotel for not allowing to cancel which was a complete lie.

I even did a 3 way call with the hotel and reservation.com and they confirmed they were lying. Do not trust them they just want a quick buck and do not care about repeat customers.

The first word in their URL was the exact name of the hotel, and so it was not an all clear this was a third-party service unlike Expedia or Orbitz. More importantly, there was no clear mention of a $14.99 service fee whatsoever, and in fact even now if you go to that website you see no mention of the a service fee at the time you give them your credit card. This is the biggest rip off I have ever seen, and no one charges a service fee this high. In fact I think they are so misleading and their fee was so I'm disclose that I want to complain to the Better Business Bureau. The percentage of one star ratings they get on the site is absolutely awful, and I never would've used them if I would've known.

I did not know I was calling reservations.com when I made this reservation. I thought I was talking to the hotel. The agent posed as a hotel representative. I asked for the group rate for our wedding party. I was informed the cancellation policy of the hotel was 48 hours prior to arrival. Once I I received my confirmation and caught on I had not been talking to the hotel, and called to cancel my reservation, I was told it was not cancellable. They charged me more than the hotel's rate, plus added additional charges the hotel did not charge. Ended up paying way too much. Felt pretty ripped off, and found the representative I talked to to go along with the deceit and refusal to refund my reservation plus a giant service fee.

I thought I was booking through the hotel because it said reservation service but no it was some scam service that said I was going to get a room for $102 a night and then they tacked on another $38 for recovery fees and now they're charging me another nine dollars for processing this and I am trying to call and talk to somebody and I am getting nowhere. No person is answering any phone calls or emails I will be reporting them to the Better Business Bureau I have already phone the hotel and there's nothing they can do. It's too late whenever you're making a hotel reservation. Make sure you call the hotel personally and you won't get ripped off like I did.

This company is awful. Beware. Will never book through them again.

I made a reservation through them, and when I got to the hotel they had no record of my booking. My booking they made was in a while different state. After disputing and fighting with them, they only refunded me partially, not for my whole payment made to them.
Horrible company, and will be disputing with my cc company. I will also report to the Better Business Bureau.
I wouldn't even give them a star.

I live in Alberta. I googled a hotel located in northern Alberta, Canada. A picture of the hotel popped up and on the bottom of the picture a button to make reservations. I hit the button, looked at the various rooms and rates and made my choice. Only when the confirmation come through did US dollars show up. I did not google reservations.com. I was making a reservation for a Canadian hotel in Canada and thus there would be no reason why I would want to book and pay for a room in US dollars. Only with the help of the actual hotel front desk was I able to cancel the US booking!

I thought I was making a reservation directly with the comfor inn as when I googled the comfort inn in Sudbury Ontario the ' make a reservation tab
' on the comfort inn web page appeared which led me to the crooks at reservation.com. Do not use these pricks, the job we were on was postponed and I could not cancel my reservation - beware! Cost me close to $700 in non refundable hotel fees. You would think the Comfort Inn would distance themselves from this type of shady business deals. But of course it is not their fault, they make coin on the crooks at reservation.com.