Reservations.com

I had a change in circumstances and they REFUSED to refund the 3 days I reserved! I never checked in and contacted the company a couple of days before the reservation was even active! Don't let this company fleece you of your money!

March 17th I made a reservation at the Best Western in Tulare, CA for late May (2 months in advance). I thought I was on their website, but didn't realize it was your booking site until I received an email confirmation of the booking, and the hotel said it was you (Expedia.com).

Surprise! Although there was no mention of a NO cancellation refund when I booked the room, the email confirmation so stated - NO REFUND if the reservation is cancelled My credit card has been already charged.

Your are deceptive and misleading. I did cancel the reservation and I want my money back, $231.89. Itinerary Number: *******. John Laurent

I made a reservation through reservations.com for a hotel room. The charge was supposed to be $89 but the charged $138.00 to my credit card. I called for a refund 4 times and was told there was no refund. I called the hotel and was told reservations.com paid them $75 for my reservation and they charged me $138.00. They are scammers! Do not make reservations with them!

They present as the hotel themselves. They are not. I booked a room. Immediately upon booking I realized that they were not the hotel. I then did research and found out what they called a Superior room would either be a double bed or twin. I called and e-mailed. MORE THAN WILLING to PAY MORE to insure I had the room I wanted. They said they could not do it because it was non refundable. I did NOT want a refund. I wanted to upgrade. It became very obvious that the staff had NO power. This is a 100% internet company. They are horrible.

I made an accidental reservation online today. I googled a hotel and there was an ad for said hotel and when I clicked on it, it looked like the hotel itself so I completed a reservation. After clicking confirm, I was notified that my card was charged in full and so I knew something was not right. Upon further glance, it showed that I was on a site called reservations and NOT the reservations page for the hotel. I contacted them immediately and they REFUSED to refund because it their policy stated they could not. No one was willing to help and continued to repeat the same line about the policy not allowing for a refund. I am sincerely at a loss for the way they are handling this situation and am using every outlet to deter others from using their company

I made a three day reservation at a Radisson in Akron. The first day my wife fell and fractured her shoulder at my daughters home. She spent that night in the hospital. I notified the hotel that night I would be checking out a day early. Next morning the hotel told me I couldn't cancel because I got the reservation at reservation.com which is Priceline. In short they don't care, they lied about contacting the hotel. I'm disputing this on my credit card which is a Costco visa. Will not in any way pay this charge. Strongly suggest you don't ever use this site. Look at the reviews, most are dreadful.

I have had a terrible experience with reservations.com. I am a Canadian and I booked a hotel in Canada from Montana and they charged me in US funds. The hotel was $190.00 Canadian and in the end reservations.com charged me $251.21 CDN plus a $17.70 service fee. So be ware Canadians do not book with this company, even if you are in Canada and book with them, they will still charge you in US funds. I will never, never book with this company again, very poor customer service.

I needed a reservation at a cobblestone inn hotel and the first site that came up looked exactly like the cobblestone site. I booked the reservation but the confirmation was for reservations.com and it had a service fee of 19.95 which was not disclosed in the booking total. I immediately called them and cancelled the reservation but they would not remove the $19.95 service fee. I will be calling my credit cared company and disputing the charge.