Reservations.com

I booked a hotel months ago through Reservations.com. When I checked out, the receipt from the hotel was $93+ less, so I naturally thought I would get a refund. The hotel couldn't do it and Reservations.com would not! I understand them taking a fee but $93 on a two night hotel stay! Ridiculous.

Just call the hotel directly to make your reservations. I learned an expensive lesson.

I booked a hotel by mistake with this booking website. 4 days before the check in date I phone and tried to cancel or change my booking but I was told my booking was not changeable and refundable. I asked for a receipt but what I got is just a breakdown of my bookings. They can not provide a official receipt. This business is a scam. Do not ever use this.

This is the worst company that I have ever dealt with. I would give them a minus 5. I canceled part of a reservation and after multiple phone calls they refused to refund my money. Do not use this site! I have called multiple times and they hang up on me.

Absolutely terrible customer service. Went to book a hotel through the hotel's site and this company popped up. Did not realize that I was booking with a 3rd company until it was to late. Travel plans change due to covid. Reservation.com refused to is to issue a refund, change the date, offer a voucher for later use or anything further to help the situation. Even the amount of time they took to notify me of this decision was unacceptable as it took close to 2 months before they notified me they were keeping my money. I even called and was willing to give the reservation to another family but I was not given a decision until after the date of the reservation. Therefore, leaving me no options.

I would not use this site and don't recommend it to anyone. I was told so much about the hotel we were going to stay at for example I was told that they had a hot tub, and I would have a room over looking the pool. No hot tub and I had asked the guy 4 times to make sure that there was one, and our room over looking the pool turned into a view over looking the parking lot! Plus I was told he would put in a request for a beach front view if possible, not possible since it was a hotel across the street and the only view that way was a view of the backside of another hotel. I did complain twice to them and they finally gave me back 10% off the bill, but that is yet to be seen. I will be back in touch with them again if this does not happen! Overall, I would never recommend this site to anyone ever!

I booked a hotel in Santa Fe and thought, based on the site, it was the hotel's. When I went to check my email, I had received no notification of my booking. When I called the hotel, the front desk told me the reservation had been booked through Expedia, to my great surprise. I called Expedia--no booking. They said it was their affiliate and transferred me to Reservations.com. It took me a lot of time to get a customer service agent. I asked her to cancel my room. It took her forever to do it, and then, lo and behold, a surprise $14.99 fee was not removed. I had no idea there was a fee. It had not been posted on any of the pages when I was booking. Stay away from this site. It should be sued for deceptive and false advertisement.

I booked a room for one night, I then needed to add a night. The website cookies kept the same dates from the last reservation, creating a reservation for two room the same night. I spoke with the Hotel, they told me that the third party reservation service had to talk with them directly. I called Reservations.com for a second time in 5 minutes and was told no refunds and no modifications. What kind of reservation company doesn't allow modifications of itineraries? Long story short I lost $240 because I used Reservations.com. I have traveled for business for that last 25 years, pre internet booking and onward, this is the first time I have ever run into this issue. I have booked thousands of hotel rooms and made hundreds of itinerary changes over the last 25 years.

I made a reservation with a motel for a wedding on-line never knowing I had somehow gone from the hotels site to reservations.com (shame on the motel, too) but the problem was the next day when I noticed that I had not one, but four charges for four reservations. OK, so I called and canceled 3 of them. But then I noticed on my credit card I had four charges for the room and four charges for $14.99 booking fees. 3 of the rooms were refunded, but only one booking fee, after four phone calls over the month of January to their customer (dis) service they have still not refunded the booking fees. Each call is the same. "Yes sir we will submit this to accounting". "No you can't talk to accounting". "Wait 10 days for accounting to issue the refund". It has now been over three months and still nothing.

Scam site. They trick customers by showing up as top return on Google for the hotel you are searching for and disguise themselves as if you are purchasing from the hotel themselves when you are not.

Then they pile on scam fees and will not refund you for accidental purchases - even though the hotels themselves will according to policy. Terrible customer service

Awful, avoid at all costs.

Do not use Reservations.com. I booked a hotel room in April, 2019. We arrived at our hotel June 15,2019. The hotel said I needed a confirmation number. I had the information Reservations.com had emailed me. Well... that was not what the hotel needed. I called the company, talked to three different people. Each one said, let me get the confirmation number. I was put on hold, and they finally came back and said they would call me back. I never received a call back from any of the three people I spoke with. I had to call my credit card company and dispute the charge. The hotel had no rooms, so after three hours trying to get a confirmation number, I finally found a room at another hotel close by. There was a big event happening that night and most hotels were booked.

The customer service with this company is awful!

I thought I was going straight to the hotel site and they hijacked my search. The rate was much higher but i still thought I was on the hotel site and that the rate had just gone up since I had first looked a week prior. I did not know until it was too late.
They were real quick to charge my card for the full amount and when I asked for a cancellation, they said it will be up to 30 days for a refund. Terrible business practices and the reps speak very poor English.

This site is a scam. I was quoted $80, paying extra for a fully refundable room, and was charged $141. Called immediately to cancel the room and was told that I could not cancel on the same day. They refused to refund any of my reservation stating that no reservation is refundable on the same day. Don't use this site - total rip off.