Reservations.com

They are almost a total scam. We accidentally made a double booking with them at a Hyatt Hotel. When I tried to cancel one of the reservations five days before our stay, I was told the entire charge was non-refundable. This was not communicated in the initial online reservation. In addition they charged $100.00 more for the same exact room and night than was charged for the second reservation. Plus they charged a $19.95 booking fee...also non-refundable. I then called the hotel directly and cancelled the reservation but was told they could not give me a cancellation number and that Reservations.com would have to call the hotel to confirm cancellation in order for me to receive a refund. A call back to R.com was unsuccessful as they said I needed a cancellation number from the hotel. Catch 22? Also, they make their web address look like you are dealing directly with the hotel company.
We have referred this to our credit card company who is disputing the charge.

Reservations.com "Customer Care" is refusing to refund the double-charge even after I submitted a dispute. Navajoland Hotel should be advised to discontinue using Reservations.com because their customers will be double charged and will not be refunded.

My wife thought that she was at the website for Wyndam. Unfortunately, she was on reservations.com. As she was finishing up, she noticed the room rate total, and it was substantially higher than the initial quote. She then called reservations.com and explained the situation. This reservation was for six weeks out. The reservations.com agent informed her that the entire amount was non-refundable.The website is fraudulent. Save your money. Please don't be fleeced by these crooks.

My best friend tested positive for Covid the day before our stay. The hotel was willing to change our reservations, reservation.com said they just needed confirmation from the hotel. They told me they had to get confirmation by e-mail, it will be no problem and I should check back in 24 hours. This was on a Friday. I called back the following week and was told they will not refund me without documentation for a positive Covid test. Why didn't anyone mention this the first time I called? After being disconnected three separate times and speaking with four different people, every time I call back I have to explain the whole situation again, to be put on hold and then disconnected again. This went on for over 3 hours. I now refuse to make reservations online, only by phone with the desired hotel. Not to mention they wrecked my besties birthday celebration by keeping my $300.00!

Went to what appeared to be Hyatt website only to find out later that I was somehow on the reservations.com site. Only after trying to change the reservation did I learn that it was not Hyatt's site, my card had been charged both for $117 for one night's stay and $64 for "service fee" neither refundable if reservation was cancelled. Their site masqueraded as Hyatt and sucked me in as a non-savvy guy. I feel I got ripped off.

I unknowingly booked a reservation through this company and have been waiting for 3 months for my credit, which was authorized by the hotel. Customer service is horrendous to say the least, I have made over 7 calls. They only provide you with canned responses to questions and won't give any phone numbers out of people with authority. I can't even get someone to give me a phone number in the United States to deal with.
I have reported to BBB and found hundreds and hundreds of more complaints.
This is apparently a corrupt and fraudulent company and I can only hope they are out of business soon.

Reservations.com lurks on hotel websites then coops the apparent hotel direct number.

You expect to be booking directly with the hotel only to discover that you have been redirected

Not realizing this we booked a hotel and we were charged both by Reservation.com and the hotel. Reservation.com didn't pay the hotel so we're charged a second time. We have spent hours on the phone to no avail. Avoid using reservations.com! Perhaps your first question should be is this reservations.com if they answer to the affirmative hang up and try again.

Charged me the full amount for a 3 day hotel stay 1 month ahead of time. I canceled within a couple of hours on the same day, again 1 month ahead of time. They refused to refund me, saying the reservation was non-refundable. I called the hotel and the reservation never even got through to them. So what service did I pay for? Apparently for Reservations.com to pocket my money and deliver nothing. I am disputing this with the credit card company (Citibank) to get this scam reversed!

We showed up to a location and there was no sheets, pillows or blankets on a bed and the bed was hanging off of the frame.

Please read the fine print when working with this company as we wrote them an email requesting a refund and turns out they do not give them no matter what.

They indicated that due to the unique policy we agreed to, we couldn't get a refund.

We were out 190.00 USD. Hopefully this message will save someone else money as they won't have to make the same mistake and can choose a different company to book through.

Additionally we informed them the roomed smelled completely of mold and was unsafe.

Ensure you read their 'unique' no refund no matter what policy.

We used this service and noticed that we were in the wrong month when we booked our reservation so called them immediately and were told that this was a non- refundable reservation and they could not help us. There was absolutely not grace for an erroneous mistake. We will contest the credit card charge as this seems to be our only recourse. BEWARE if you should decide to use this service. We will never use them again and wouldn't want anyone else to have to go through what we went through... numerous phone calls, one to the manager, and all the same response. This is very poor and a major rip off!

Bad customer service, every time I called to solve my issue never get done. They just open a ticket and no one is getting back? They just like to charge you, but not refund?
I canceled my reservation before and they just refunded some money and I'm still wafting for the rest?
Not sure who should I report? I will give them ZERO