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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to leave a review, Donald. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Thought I could get a better deal on a Thursday. It is also my wife's birthday.
Deal was better than their website :)
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy celebrating your wife's birthday!
Great web site and easy instructions on how to reserve on line.
Thank you for taking the time to leave us a review, Leana. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was quick and easy. I completed my reservation and received my free day coupons in a timely manner.
Thank you for your review, Patrick. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Looking forward to our stay
Last stay two years ago
It was easy to make our reservations and the days we chose very available
Thank you for your review, George. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
This was my first time booking with reservation desk, it was quick and easy to use, and very straight-forward.
Thank you for leaving a review! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
It was very easy to book the stay at this hotel. We thought that there was no available
Thank you for choosing to book with us, Luz. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Nice it was fast and easy will see how the hotel goes. We have stayed there before and the experience was great
The reservation process was easy and efficient. I encountered no problems.
Thank you for taking the time to leave us a review, Beverlee! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
My wife is handy Cap and need ground flour room close to pool if possible.
Look forward to my first trip!
Regards
Thanks for your review and feedback, Rockey. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
My booking experience was so good. I guess the search engine works optimally. The hotel booking summary report is so detailed enough for all you need to know at a glance.
Thank you for taking the time to leave us a review, Kola. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Quick to navigate the booking site.
Easy to book on the internet
Liked the hotel very much
We stayed there on october
Thank you for taking the time to leave a review, Kathleen. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I like the idea of the free room and your promotions.I would tell everyone to do this.The times I have been there everyone is very helpful and kind.
Thanks for your review, Linda. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to use and good rate...will definitely use again...thank you
Thank you for taking the time to leave us a review, Constance! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Thank you for taking the time to leave a review, Abby. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
It is not easy to say more about the Hotel reasons being I have just booked online and have not been to before
Until I get to the Hotel I will not be able to give any valuable information
Thank you for choosing to book with us, Peter. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Initially I called the property line and my call was transferred someone who quoted me a rate that was twice the cost of Reservation Desk. With Reservation Desk I got the room I wanted, at a very reasonable rate, on the dates I preferred.
Thank you for taking the time to leave us a review, Brian! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
GREAT and easy to book. The price discount was great too. Thank you
You're welcome! Thanks for your review, Lauren. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Was able to make my reservation with no problems and am satisfied with the results
Thank you for taking the time to leave us a review, Paul! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Booking was very easy. Will let my friends know about this. Thanks
You're welcome! Thanks for your review, Meenakshi. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jose. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking! Also, thanks for recommending us!