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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to leave a review, Kim. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very convenient to work through the website. Booking.com wouldn't let us use our credit card but you guys did so that is very appreciated, thank you!
You're welcome! Thank you for taking the time to leave us a review, Malcolm. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I mistakenly made a reservation for a Sunday night stay when I meant Monday. I tried to correct my mistake immediately after receiving my confirmation and realizing my mistake. I was told after waiting for more than a half an hour that I was going to be charged a penalty of $117. At no time was I given a reason why I couldn't cancel. What a ripoff!
Thanks for bringing this to our attention, Gerald. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
This was the quickest and smoothest reservation I have ever made.
Thank you for your review, Michael. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Excellent,professional customer service attendant,and the price was good
Thank you for taking the time to leave us a review, Hugo. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Online process and procedures were easy to follow. Reservation agents answered questions in full descriptive details.
Thank you for taking the time to leave us a review, Roy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy!
But no discount available 🙁
AARP or any other discounts!
Thank you for your review, Terry. We are happy you found the booking process easy! Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Great no hassle I also requested an early check in which was great
Thank you for taking the time to leave a review, Julia. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Quick and easy to reserve the room. I look forward to my stay.
Thank you for choosing to book with us, Tameka. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Scam scam scam👎🏻 book from other providers please. Never call them to book a reservation. Customer service is worst.
Thank you for your review. Reservation Desk is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. We would like to look into your situation further. I will share your experience with our customer service manager. Please feel free to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
--Rachael, Review Manager
It is ok… Hope the price would be lower please. Thank you. Ok Ok Ok
Thank you for taking the time to review us and provide feedback, Kristian. Your insights are incredibly valuable and greatly appreciated.
I wanted to see photos of the rooms but was unable to do so. It made no difference because I had already decided to stay here.
Thank you for your review, Herbert. We receive our information and photos from the hotels we book for directly and appreciate your feedback.
Easy and fast to use. The free breakfast is an added bonus.!
Thank you for taking the time to share your feedback regarding the booking process, Beverly. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
You're welcome! Thanks for your review, Glenn. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Thank you for taking the time to review us and provide feedback, Debra. Your insights are incredibly valuable and greatly appreciated.
Easy to use as use and I have used it before. I will use it again!
Welcome back, Loretta! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
The website was very easy to navigating to validate my reservation.
Thank you for taking the time to leave us a review, Daniel. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy. I basically just needed to click a few buttons and it was done.
Thank you for taking the time to leave us a review, Colin. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for your review, Berta. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Sandra. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!