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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was easy to navigate through the site and everything on there was understandable
Thank you for taking the time to leave us a review, Brain. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
They are really crap. They told me different amount and charged me different and way high. Apart from that, I asked them to book a room for early check in. On the day I arrived at hotel and they denied me check in as they can only make me check in at 4pm
Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Customer service is nonexistent. Unwilling to work with customers on reservation dates made in error.
Thanks for bringing this to our attention, Frances. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Thank you for taking the time to leave us a review, Mavis! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
It was a simple easy experience booking online.
I was glad to be able to complete my booking so quickly
Thank you for taking the time to leave us a review, Sheila. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Looking forward to our stay in Miami! I am sure is will be filled with great memories!
Thank you for choosing to book with us, Linda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Worked as described will use again.
Completing the review was premature.
Thank you for taking the time to review us and provide feedback, Walter. Your insights are incredibly valuable and greatly appreciated. We look forward to your next booking! Enjoy your stay!
I paid for service and advise them Reservation.com (Ms. Jackson) that I did not get to use the pool as it was closed. The people was nice however, I paid for services of wanting the pool access and none was available. The water pressure in the bathroom was weak (sink/shower). I was also told they clean room every other day. I though the staff at the hotel was nice but I had issues. I trusted your organization to help and advocate for me. Reservationdesk staff Ms. Jackson took my complaint and I feel cheated.
Cynthia, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property, but we will look into your situation further and do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
I recently made a reservation for three rooms.
I phoned the actual hotel today and they did not have the complete reservation. They only showed two rooms reserved, not 3. Please call me *******642
Thanks for bringing this to our attention, Terry. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Great experience easy to use not a hard website to use at all very user friendly
Thank you for taking the time to leave us a review, Kimberly. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Reservation desk makes booking a room easy, I like being able to book without talking to anyone.
Thank you for taking the time to leave us a review, Robert. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for taking the time to leave us a review, Paul. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
Great experience with this reservation. Easy and quick. No issues
Thank you for taking the time to leave us a review, Connie. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
It was fine, easy quick, all of this review is nuts, don't have enough to say to use 50 charters
Thank you for taking the time to review us and provide feedback, Lori. Your insights are incredibly valuable and greatly appreciated.
I have to make two times the reservation, your page showed an error the first time
Thank you for taking the time to review us and provide feedback, Carlos. Your insights are incredibly valuable and greatly appreciated.
It was good price was better a few weeks ago but can't beat the great deals they got rn
Thank you for taking the time to leave a review, Felix. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Thank you for choosing to book with us, Louise. We hope you have a comfortable stay at the hotel.
Happy I booked online because it was cheaper rates than when I called and spoke with someone.
Thanks for your review, Sarah. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Quick and easy booking. Other sites were showing that there were no rooms to reserve for this date.
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Mark. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!