On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great fast and easy seems to have worked as advertised hopefully have a room when I arrive
Thanks for your review, Benjamin. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to book and all information was included in confirmation email
Thank you for taking the time to leave us a review, Rhonda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very Helpful and nice hotel found out from friends and family
Thank you for choosing to book with us, Daniel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
This is the only number I could easily find as I was trying to book directly through the hotel. Because of this I did not get the correct rate that the hotel was offering for my rooms. The lady also did not speak very good English tough to understand if I would have known that the number was a third party service I would not have even called it.
Thanks for bringing this to our attention, Johnathan. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was so easy and I definitely will recommend other people to also book here for sure.
Thank you for taking the time to leave us a review, Aaron! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Fast and friendly Service. I wish all reservations were this easy. I will absolutely use these services in the future.
Thank you for taking the time to leave us a review, Alan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
This service is the worst in the world! You pay more going thru them than you would just calling the hotel! I repeat DO NOT USE THiS SERVICE! Unless you want to pay more and also never get a refund of dissatisfied!
Thanks for bringing this to our attention, Johnny. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very easy and convenient, like that you can do everything online
Thank you for taking the time to leave us a review, Nanette. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to use. Found the room we wanted and reserved it with no issues.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very Fast & Efficient...Well Done! But I Think That You Need To Have Pictures Of The Rooms Instead Of Just A Mattress With Some Pillows.
Thank you for taking the time to review us and provide feedback, Bart. Your insights are incredibly valuable and greatly appreciated.
Thank you for taking the time to leave us a review, Ryan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Thank you for taking the time to leave us a review, Ann! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I wish I could see more pictures of the room. It's nice but I like to see the room I book
Thank you for taking the time to review us and provide feedback, Heather. Your insights are incredibly valuable and greatly appreciated.
I tried several times to book my stay but the website kept saying something wasn't working. However, once the website fixed itself booking was a delight.
Thank you for your review and sharing your experience, Jessica. We're sorry you had some trouble with our website. I will share this feedback with our development team so you can have a better experience in the future. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I had no problem The site was easy to use, and I had not one problem
Thank you for taking the time to leave us a review, Richard. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Kelly! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy to answer questions and make the reservation—easy to read and understand.
Thank you for taking the time to leave us a review, Danny. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very good and helpful look forward to staying
Thank you for making it easy
You're welcome! Thanks for your review, Megan. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
With easy to follow directions, it was a breeze. Well designed platform for the reservation system. Thanks 👍
Thank you for taking the time to leave us a review, Gordon. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thank you for your review, Vicki. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!