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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I booked this for my dad to give to my mother. They're attending a show at the Playhouse that night. He's elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes. Great & easy experience!
Thank you for your review, Holly. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very quick and easy. I was surprised how easy and stress free it was. Took maybe a minute.
Thank you for taking the time to leave a review, Andy. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, John! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Nasty unclean rooms. Rooms look as they had not been cleaned.
Tammy, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property, but we will look into your situation further and do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Booking Experience was simple and easy and user friendly. I appreciate that.
Thank you for taking the time to leave a review, Michael. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
$230 a night gets you a room that the heater doesn't work Tv only partially works Ice machine on floor doesn't work no coffee no tub no fridge no bed spread one elevator doesn't work the other half the lights don't work, very slow, holes in the carpet walls and ceiling exit signs bent and damaged wall paper peeling everywhere, loud patrons party hard till 3:30 in the morning a staff that doesn't seem to care when you call them or talk to them about these issues very untrained staff I feel sorry for those that work there, Red Lion Hotels SHAME ON YOU
PS no refund That's customer service!
Tony, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property, but we will look into your situation further and do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
It was easy to book and received a confirmation email immediately!
Thank you for leaving us a review, Douglas! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Gracias por reservar con nosotros, Ida.
I always enjoy my stays at these hotels and finding/booking rooms is pleasant
Thank you for choosing to book with us, Marc. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Person I spoke was very nice. He listened patiently to my needs.
Very helpful and efficient.
Thank you for taking the time to leave us a review, Nita. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Easy quick and simple, will use again and will recommend to family.
Thank you for taking the time to share your feedback regarding the booking process, Shirley. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for recommending us! We look forward to your next booking.
Great! Staff was very helpful and the parking was great. The food was also great
Thank you for choosing to book with us, Gracelyn. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The website is easy to navigate and it was a time saver. It's fast and efficient way to make the reservation. I would strongly recommend to do booking online.
Thank you for taking the time to leave us a review, Lou. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Jeann. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Making this reservation was easy. I will use this process again.
Thank you for taking the time to leave a review, Karen. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I booked online, easy to navigate, great pictures and descriptions. We have stayed here several times and always enjoy interactions with staff and our stay there.
Thank you for taking the time to leave us a review, Nicole. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thank you for taking the time to leave a review, James. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Booking was quick, and the website was easy to navigate. Thank you.
You're welcome! Thank you for taking the time to leave a review, Alessandro. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Fast and easy, organized which I love! Got all the information I was looking for and the confirmation right after. So excited to visit soon.
Thank you for choosing to book with us, April. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Bob. We hope your parents have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!