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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Received my confirmation within minutes. Looking forward to my stay at your facility
Thank you for leaving us a review, Bev! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy to use. Quick. No issues with the website. A real pleasure.
Thank you for taking the time to leave us a review, James. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Haven't stayed there yet. But website is very easy to navigate
Thank you for taking the time to leave us a review, Audra. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I clicked the buttons, I entered the information. Never spoke to anyone so there is nothing to say.
Thanks for your review and feedback, Wanda. We would love to know more about your experience booking on our website. Please let us know how we can make it better or if you enjoyed booking with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
It was very fast and convienent to book on line. This was my first time trying
Thank you for leaving a review, John! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
It was so easy to book my reservation. The whole process was great.
Thank you for taking the time to leave us a review, Kellie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Great very easy to book through your site. And received confirmation quickly.
Thank you for leaving us a review, Jacolyn! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
So far so good. Easy to make the reservation, they followed up to confirm
Hopefully the stay is as great.
Thank you for choosing to book with us, Darlene. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Nice and easy. Looking forward to stay here. There's 10 people in our group
Thanks for your review, Marcos. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I called them thinking I was reaching the front desk of Sunseeker Resort just before Hurricane Milton in Oct. They reserved nothing. Sunseeker had no record of my reservation. I disputed the charges but they are fighting my credit card. When I finally figured out they are a third party scammer, I called & spoke to Ingrid who told me to have my credit card co drop the dispute & she will refund my money, She never called back as she said she would. To make matters worse Sunseeker resort closed because of the hurricane & we couldn't get in. So we were doubly screwed. Still hanging in with my credit card.
Thanks for bringing this to our attention, Carol. We apologize for experience and would like to look into your situation further. I will share your feedback with our customer service manager. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
The experience was easy and convenient. I wish that I had an option to put in my military discount
Thank you for taking the time to leave us a review, Yolanda. We are happy to know you had a positive experience with our online booking system. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. We look forward to your next booking with us!
Tired of all the cookies, and experience ratings but that's the way we roll, after the initial annoyance I found the site to be Quick and Easy
Thank you for taking the time to review us and provide feedback, Edist. Your insights are incredibly valuable and greatly appreciated.
Wanted to book two rooms two different didn't see where it would let me without booking separately
Also couldn't see what size bed was in the standard room
Thank you for your review and sharing your experience, Mary. We receive our information and photos from the hotels we book for directly and appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
It was quite easy and I received a confirmation response quickly.
Thank you for taking the time to leave us a review, Tom! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
This was very quick and easy! It made booking a reservation very easy!
Thank you for your review, Kema. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I was able to make the reservation very easily on the hotel website! Information on cancellation if needed was straightforward and fees clear. Excellent experience!
Thank you for taking the time to leave us a review, Brea. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to find what I was looking for but wish there had been a box for more specific needs. Check in was seamless. Everything was on the money that we requested on the website.
Thank you for taking the time to review us and provide feedback, Deb. Your insights are incredibly valuable and greatly appreciated. If you would like special accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
What can I say stayed there last year and it was very enjoyable
Thank you for choosing to book with us, Lamonte. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
WARNING! This company uses deception in their booking practices. I was scammed and prices I thought I was being charged turned out to be almost double. This company will make you wait for hours in order to wear you down because you are stuck and you will incur additional costs by going to another hotel. We will be looking into their practices and will ask if other people where charge bloated and excessive fees but can't cancel so they either have to pay more or lose all of their money. BELIEVE ANY REVIEWS THAT STATE...THEY CHARGE YOU EXTRA FEES EVEN WHEN YOU BOOKED AND THEY SAY EVERYTHING IS INCLUDED BUT PARKING. OH, YOU PAY TAXES ON PARKING TOO! Complaints will be filed accordingly requesting an investigation.
Thanks for bringing this to our attention, Denise. We apologize this happened to you. I will send you a direct message for your information and share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Angie. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us! Enjoy your stay!