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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to leave us a review, Judy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Absolutely wonderful and easy to figure out, got my reservation made with no hassles, definitely took less than 10 minutes.
Thank you for taking the time to leave us a review, Melissa. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
Thank you for taking the time to leave us a review, Eric. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I logged on booked and it was just that easy. Looking forward to the stay in Winnipeg MB
Thank you for taking the time to leave us a review, Shelly. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!
Doing this booking online was very easy. However, it's nice to speak with a live person would be nice.
Thank you for taking the time to leave us a review, Conor. We are happy to know you had a positive experience with our online booking system. We have live agents available 24/7! Please feel free to contact us at 800-434-1659 if you need assistance. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
My rating is based solely on the size of our room and the cleanliness or else I would give 0 stars. The staff was extremely rude, everyone we encountered. I booked a room for two nights to prepare and get ready for my wedding. Staff was not friendly. We called one morning for extra towels and wash clothes and instead of sending house keeping or someone to the room, they made my friend come out and get it. We left a folding table of ours in the room and I called to ask about it and was told by the receptionist that he just got in and he'd have someone call in the morning once housekeeping cleaned the room. However we saw house keeping go in to clean the room before we left the hotel morning of check in. He took my contact information down but never called. I called back the following morning and spoke with another rude staff member that told me to go on line and file a missing item report without making any effort to just check.
Also disliked that it was 10 dollars a night for parking, this hotel is the even located in a city why is there a fee for parking? Horrible experience, I would never book here again just based off my experience with staff.
I booked a room for on night online. We were traveling form another country. Unfortunately our flight was canceled for over 36hrs. We had to pay attention cost for another hotel.
I called the hotel to request a refund. The flat our refused our request. Do the need the money that badly. I will ot recommend this hotel chain to my worst enemy.
Thanks for your review, Ray. We are required to follow the terms, conditions, and cancellation policies that the hotels establish in the booking system. It appears your reservation was nonrefundable. We would be happy to look into this further, but a refund is not guaranteed on a nonrefundable reservation since we must get approval from the hotel and our supplier. If you decide to book with us in the future, we offer travel insurance for any unforeseen occurrences that prevent you from staying at the hotel. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Easy to navigate your page. Thank you!
Did the reservation in under ten minutes.
Thank you for taking the time to leave a review, Jacqueline. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Looking forward to our stay. First time and hoping for a great experience. Thrilled there is breakfast. Hit all the points we were looking for.
Thank you for choosing to book with us, Vickie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Clear descriptions of the accommodations available including the pricing for the various options.
Thank you for taking the time to share your feedback regarding the booking process, Scott. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Booking process was quick and easy. I received confirmation email right away.
Thank you for leaving us a review, Kathy! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
It went smoothly booking. I was sent an email and text confirmation which was great. I am a little concerned that another email was sent to my work email somehow that said the booking wasn't complete.
Thank you for taking the time to leave us a review, Paul. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for your review, John. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
You're welcome! Thanks for your review, Craig. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay! We look forward to your next booking!
Pleasant experience with the staff was prompt as well will recommend
Thank you for taking the time to leave us a review, Brenda! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and easy reservation process using the web site. Coming back after 3 years adnd looking fowrad to many stays.
Thank you for taking the time to leave us a review, Jose. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us! Enjoy your stay!
Un servicio muy claro, simple, fluido y muy informado. Estuvo todo perfecto! Totalmente recomendable
Gracias por reservar con nosotros, Joaquin!
Booking my room was very easy online. The confirmation was sent immediately letting me know I had reserved the room.
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. That’s wonderful you received your confirmation promptly. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you for taking the time to review us and provide feedback, Roby. Your insights are incredibly valuable and greatly appreciated.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Tammy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!