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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was simple and easy to follow the website to make the reservation.
I like things to be simple and I found booking at the hotel of my choice was so easy and quick. Everything I needed to know was easily found with a click here and there. Booking via reservationdesk.com made a task I dread doing stress free and not time consuming. Can't wait for my stay!
Thank you for taking the time to leave us a review, Joanna! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
The website was very user friendly and easy to navigate. Able to view rooms and facilities
Thank you for taking the time to leave a review, Calvin. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Booking for our stay was a very quick and extremely painless experience, unlike most booking sites.
Thank you for taking the time to leave us a review, Peggy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Quick and efficient. Able to meet all needs.
Ability to see choices
Thank you for taking the time to leave us a review, Vivian! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
I spent $500.00 on a one night trip for my Daughter. Not sure why I came out a extra $100 to book two rooms that's $108.09 a piece.
Thanks for bringing this to our attention, Dariesha. I will follow up with you in a private message. You may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I called to talk about bookings, but was informed there was no free breakfast or refund option, despite the website advertising both. Communication was challenging as the representative struggled with English, which made it difficult to clarify details. Disappointed with the misleading information.
Thanks for bringing this to our attention, Victoria. We apologize for any misleading information. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to book - we've stayed here in the past with our pup and love it.
Thank you for taking the time to leave us a review, Jean. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Perfect and easy. I accidentally chose the wrong dates originally and was able to cancel my original booking and rebook again with the correct dates.
Thank you for taking the time to leave us a review, Christine. We are happy to know you had a positive experience with our online booking system and could make the changes you needed. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I would prefer to speak directly to the receptionist at the hotel
Thank you for taking the time to review us and provide feedback, Gloria. Your insights are incredibly valuable and greatly appreciated.
Very quick and easy. I had no problems navigating the system.
Thank you for taking the time to leave us a review, Betty. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy and quick to reserve! Have stayed before and if needed will stay again
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Using the hotel's website, it was easy to navigate to bookings, enter dates, select and book. Quickly received confirmation text and/or email. Painless!
Thank you for taking the time to leave us a review, Mary. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The itemized bill was very detailed listing numerous charges not disclosed at registration. The excessive charges for amenities was quite frankly insulting. The hotel itself was ok but not great.
Thank you for your review and sharing your experience, Conor. Sometimes, hotels have resort fees or other additional fees. We only charge your credit card for the room and taxes and fees associated with that room. You may want to contact the hotel directly about additional fees. Please feel free to contact our escalations team at support@reservationdesk.com if you need assistance.
Satisfied before was happy with my stay. Clean rooms and early morning breakfast was good.
Thank you for choosing to book with us, Clifa. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I called multiple times over many months, and was never able to reserve the hotel I wanted. Would not recommend this package.
Thank you for your review and sharing your experience, Cheryl. We apologize you had trouble getting the hotel you wanted. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Easy to navigate the check in process. I stayed at this hotel before and was pleased with the location and amenities, so I'm staying there again.
Welcome back, Margaret! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
. It was very easy and fast. I got the best deal also don't know why I have to have at least 50 characters to be able to leave a good review but whatever. I am not sure what else to say. Fast and easy and good price. Hope that it is a nice hotel it is very close to where my daughter lives
Thank you for taking the time to share your feedback regarding the booking process, Cheryl. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
Muy buena,muy facil para reservar y tiene gasolinera sitios para comer y supermarket sercas.
Gracias por reservar con nosotros, Frank.
Easy to book. Rooms look really nice from the pictures that are posted on the internet.
Thank you for taking the time to leave us a review, Christopher. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Brittany. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.