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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very easy to use, totally resolved my problem. Definitely recommend using them
Very clear description of the terms and conditions and the description of the accommodations.
Thank you for taking the time to leave a review, Christine. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
EZ process. No hassles. My first time booking a hotel in this manner
Thank you for leaving a review, Roy! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Very smooth, quick, user friendly. Would definitely use Reservation Desk again.
Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Love the price and the convenience! So easy! Not like others who you can hardly reach on the phone and when you do they can't help you or tell you that you are at the wrong number.
Thank you for taking the time to leave us a review, Anita! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Process was quick with all pertinent information available.
Thank you for taking the time to share your feedback regarding the booking process, Beverly. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The online reservation experience was easy. Just a few clicks and our reservation was set. This was a last minute decision and we had no trouble booking this reservation
Thank you for taking the time to leave us a review, Lyn. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
So far, it has been good the trip is yet to happen and I just made the reservation
Thank you for choosing to book with us, Arlene. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was a good experience using the online app so quick and so easy for anyone to use
Thank you for taking the time to leave us a review, Joshua. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Room set up requested was not available so had to take second choice of room set up.
Thanks for your review. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Nice price good reviews easy process, would recommend the site for booking hotel
Thank you for taking the time to leave us a review, Theresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking! Also, thanks for recommending us!
I did not know I was reserving through Reservation Desk. I am hopeful its legit and will be fine.
Thanks for your review, Margaret. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us! We hope you enjoy your stay at the hotel!
Yes I received my second booking after cancelling my first one because I thought I had the wrong dates
Thank you for taking the time to review us and provide feedback, Sherry. Your insights are incredibly valuable and greatly appreciated.
No problems at all. Very smooth transaction with making reservations for my family.
Thank you for taking the time to leave us a review, Curtis. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The described room online- king, bay view. I chose this and when we got to the hotel they told us this was not correct. I took a photo of the original booking so they honored it. This lack of transparency will make me think twice before I use this service in the future.
Thanks for bringing this to our attention, Laura. We apologize for any confusion with the type of room you booked. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy and quick, wasn't aware of the service charge compared to using other third party sites ($17 more)
Thank you for taking the time to review us and provide feedback, Lisa. Your insights are incredibly valuable and greatly appreciated. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Making my reservation was pretty simple, which is always appreciated.
Thank you for taking the time to review us and provide feedback, Georgia. Your insights are incredibly valuable and greatly appreciated.
Supervisor Stancy Ann was unnecessarily rude. As a supervisor, it's crucial to maintain a positive attitude and avoid using aggressive language toward guests at the Hampton Inn. I approached the situation calmly because I wanted to understand why my card had been charged and why I hadn't received my payment yet. In contrast, Tania at the front desk had a much better attitude and was very helpful in resolving my issue.
However, I still didn't receive my payment refund. They told me I needed to follow up with my bank after being charged, despite not receiving a room. I even showed them my bank account to prove that my card had been charged, but they still refused to provide me with a room.
Thanks for bringing this to our attention, Taina. I will send you a direct message for your information and share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was fine except when I left the sight for a minute then returned to book the price went up by five dollars a night which is certainly not a good thing for a customer.
Thanks for your review, James. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationdesk.com.
Thank you for taking the time to leave us a review, Elsa! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Debbie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.