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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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We stay at this Holiday Inn Express at least once a year, this is the first time I meet Johnathon, I cannot express how professional, friendly and awesome he was! Each time I came up and down we talk, absolutely the best and I cannot thank Johnathon enough, as I work with customer's all day long and treat them as Johnathon does and this is what I call Customer Service thank you thank you :) ...
Thanks for your review, Gloria. That's great you had a good experience! We truly appreciate your business and are grateful that you decided to book with us.
The only negative thing was having to fill out this survey. The number of characters necessary was ridiculous.
Thank you for taking the time to review us and provide feedback, William. Your insights are incredibly valuable and greatly appreciated.
That was very easy et fast to make a reservation, thanks for that.
You're welcome! Thank you for your review, Yves. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Curt. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Thank you for taking the time to review us and provide feedback, Kolton. Your insights are incredibly valuable and greatly appreciated.
Very helpful and a nice place to relax and just wind down and enjoy a nice clean space to sleep
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Good., easy. I like the Hyatt Regency hotel. This is too much work. Forget it!
Thank you for taking the time to leave us a review, Susan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Absolutely no problem booking and looking forward to my stay
Thank you for choosing to book with us, Linda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter.
Pls be very very careful while dealing with these cheaters/scammers.
Thanks for bringing this to our attention, Adil. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Booking on line was easy, no issues. I don't know what else you are looking for.
Thank you for taking the time to leave us a review, Tim. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy and quick! Love the confirmation and follow up emails! Makes you feel secure in your reservation! Wonderful!
Thank you for taking the time to leave us a review, Melissa! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Making my recent hotel reservation for Franklin, TN ws a snap! The entire reservation took only a few minutes, and was easy and painless. I completed my stay and was very satisfied wityh my choice and the fine service I got. Thanks Reservation Desk! I'll be back again!
Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very easy way to book a room, i was busy and this was fast and easy
Thank you for taking the time to leave us a review, Connor. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to book.Not hard to find information on. Great pictures.! Prompt email confirmation.
Thank you for taking the time to leave us a review, Maria. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy-to-use and simple to make reservation and received confirmation right away via email.
Thank you for leaving us a review! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
I did not intent to use this Reservation Desk, but I am glad things went through seamlessly.
Thanks for your review, Archie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy way to make a reservation and it's my second time in the same hotel.
Thank you for choosing to book with us, Alireza. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The process was easy i was able to book my room with no problem
Thank you for taking the time to leave us a review, Lateshia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Fast reservation online, children like to pool, good location and beds are comfortable
Thank you for taking the time to leave us a review, Christine. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Ron. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!