On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great, easy and quick, especially for a guy like me who is not real good with the online business.
Excellent and easy to use. We found the right room and dates fast and booked immediately.
Thank you for your review, Daniel. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
When I arrived I was charged more in fees on my "paid in full" reservation for 3 nights than I did for the entire price of my 3 night stay! Absolutely not worth it! There was nothing stating resort fees or parking fees would be charged when I was booking (I booked on Super.com). The lady at check in would only say these fees were probably hidden. Rooms are average at best. There are a lot of areas with caution tape (not sure if they are under construction or what). It's a long hike to the parking area. It's really hot in the entire hotel (although the maintenance guy was very nice and did the best he could for our room). I travel a lot and would not recommend this hotel. I have included a sample photo of a booking for December 2,2024 (the current date). It clearly states under the total price "total incl. Taxes and fees". The only mention I could find of any extra fees was on my itinerary, which was sent after I paid for the nonrefundable stay. BEWARE OF EXTRA HIDDEN FEES!
Second day made three (3) trips to the front desk to get our room key changed due to the fact it failed to open our room door. That same night we were locked out of the room again and needed the maintenance person to come and attempt to get access to room, the key device he had failed and he then resorted to sliding a metal piece under the door in an attempt to grip the room handle on the inside of the room to force the door to open – it took him 45 minutes to gain access into our room. And if that was not enough the front desk give another patron a key to our room who actually open the door but the lock prevented the from entering.
On Friday night after returning from a family outing, our room key failed to open our room door again, clerk assign a new key twice (2x) and both attempts failed and required the maintenance person to come out again; this time we were locked out our room from 12 midnight to 2:00 a.m. the key device never worked used a metal like device and pull the handle down from the inside of the room to allow access into our room Changed rooms and found hair in bathtub and two dirty towels hanging on the shower rail..
Booking was easy, but I thought I was booking with the Hotel and had no clue there was a booking fee. :(
Mary, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
Very good booking experience. No big issues or problems experienced.
Thank you for taking the time to leave us a review, Mitchell! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was efficient and easy. It snuck up on me because I thought I was on the Hotel site
Thank you for taking the time to share your feedback regarding the booking process, Larry. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
So easy to choose what kind of room and bed you like. I like the different prices to pick from!
Thank you for taking the time to leave us a review, Valerie. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Was easy booking the room and days I wanted with the dates I needed
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Employee at front desk gave us three different rooms. Each time we entered our room it had not been cleaned. Disgusting. She gave us a fourth room; it was freezing, the heater was broken. Finally she put us in the adjacent room which we kept. I explained situation to the manager the next morning and asked for a partial refund. I had to call Priceline but it was impossible to get connected to an agent. Never got refund. Hotel: Quality Inn, Old Saybrook, CT. Will never use Priceline or Quality Inn again.
We're sorry you experienced some issues with the hotel. Reservation Desk is an online travel agency, and we book reservations for over 200,000 hotels worldwide. Since this is a hotel issue, we recommend contacting the hotel directly to get it resolved. Please feel free to also contact our escalations team at support@reservationdesk.com.
No problems booking for the desired dates however, didn,t like the popup for creating some kind of account that I had to join.
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Easy to use. No hassle, easy to navigate. Straight forward.
Thank you for taking the time to leave a review, Malcolm. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I got my room. The site was easy to work with. My mother is having an operation.
Thank you for taking the time to leave us a review, Jay. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick and easy to get the reservations completed looking forward to my stay
Thank you for taking the time to leave us a review, Valerie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to use. Question: Why do I never get my Wyndham rewards? Use it regularly and never get my rewards.
Thanks for your review, Myron. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs.
Booked a room online. Joined Wyndham Rewards. Tried to confirm my reservation, was told "reservation not found". Called number provided. Was told the res number was from Expedia.Thought I had reserved through LaQuinta, don't know how I ended up on Expedia, my mistake. Got new reservation number from Wyndham, put it in "reservation still not found" this is my first time at Wyndham property, looks like it will be my last. I AM NOT IMPRESSED!
Thank you for your review and sharing your experience, Robert. We apologize for any confusion. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
All was rather easy. Had to back out and go back in to fill in information.
Thank you for taking the time to leave us a review, Nancy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
You did not tell me what the reservation is for, so I have no way of reading this reservation unless I know what it's for
This is regarding your hotel booking with Reservation Desk. We hope you had an amazing booking experience with us! Enjoy your stay!
It was very easy and intuitive to complete. I sat down at my computer desk and google searched Holiday Inn Express. The website appeared and I proceeded to book my reservation.
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booked online! Went well. Thanks! Can't wait to get there!
Thank you for taking the time to leave us a review, Cathy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Robert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!