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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was easy and quick to make the reservation at the Double Tree.
Very easy to navigate. Quick and efficient. Thank you. Having to enter 50 characters is stupid. But thank you for making this part difficult
Thank you for taking the time to review us and provide feedback, Kelly. Your insights are incredibly valuable and greatly appreciated.
Website easy to maneuver. Appreciated the photos showing the room features. Made reservation a pleasing experience. Thank you.
You're welcome! Thank you for taking the time to leave us a review, Gary. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Louise. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I got online and found the reservation site. It was easy to find a room and set up my payment. My reservation was approved and I received an email verifying the date to check in and check out.
Thank you for taking the time to leave us a review, Diana. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Mary. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
So easy to use and fast I will be doing it this way forever keep up the great work
Thank you for your kind words, Cecilia. We genuinely appreciate hearing from our customers! It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Booked Indigo Hotel because I will be attending the RADD Indoor Clinic and Cftoa meeting across the street from the hotel. Previously heard favorable comments about the Indigo Hotel from track participants and thought I would give it a try. The online reservation process was convenient, easy to understand and follow, and I am looking forward to the weekend activities at the Alachua County Sports and Events Center.
Thank you for choosing to book with us, Thomas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Good service. I have a good experience with this hotel. The hotel have good facilities.
Thank you for choosing to book with us, Angel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to find what I was looking for. My requested room was available with the view I wanted.
Thank you for choosing to book with us, Alison. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Process was straight forward and easy. Only took a few mins.
Thank you for taking the time to leave us a review, John. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Website had all the answers, nice photo display and received confirmation and receipt quick.
Thank you for taking the time to leave us a review, Frank. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy to book reservation. Didn't like having to pay in full at time of booking, but I guess it really doesn't matter.
Thank you for taking the time to review us and provide feedback, Karen. Your insights are incredibly valuable and greatly appreciated.
Very professional. Easy to log in and find the dates for placing my reservation and cancelation.
Thank you for taking the time to leave us a review, Danny. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy website to use, was a fast efficient transaction!
Thank you for taking the time to leave a review, Terrence. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was very easy for me to reserve our room using Reservationdesk.com. I received my reservation within seconds. Very prompt
Thank you for your review, Betty. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great experience.Thank you so much. Looking forward to my stay here.
You're welcome! Thank you for taking the time to leave us a review, Veronica. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations. Enjoy your stay!
I asked for dates and rates and was handled with kid gloves. Good job!
Thank you for taking the time to leave us a review, Ronald! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
In a word - Great. It was simple, clear and easy to use. Love it.
Thank you for your kind words, William. We genuinely appreciate hearing from our customers! It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Great experience. My grandchildren and my husband and I enjoy New Years Eve together
Thank you for taking the time to leave us a review, Jane! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay and spending time with your family for the holiday!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Ronald. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!