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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Stayed here several years ago and thought the facilities were first rate. The place is a bit off the beaten path but worth the effort once you get there.
Had to cancel through a third party and was able to Rebook directly online with the hotel
Thanks for your review, Frances. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Everything went well.There were no problems. And we are all set.
Thank you for taking the time to leave us a review, Sheila! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
My reservation ended up going through Booking.com & I was charged $172 in booking fees. NEVER AGAIN WILL I BOOK THROUGH BOOKING.COM. ABSOLUTELY HORRIBLE! RIP OFF!
Thank you for your review, Andrea. We sincerely apologize for any confusion or inconvenience you may have experienced. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. While we do not contract directly with hotels, we partner with online travel agencies and are committed to helping our customers navigate any questions or concerns they may have. Taxes and fees for reservations are determined by the hotel suppliers and are included in the rate shown at the time of booking. We apologize if there was any confusion regarding these charges. Please don’t hesitate to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are always happy to answer any questions you may have about our platform.
Booking was very easy using the online method! I was pleased with the Reservation Desk Site.
Thank you for taking the time to leave us a review, Ruthie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Making the reservation was simple and easily accomplished.
Thank you for taking the time to leave us a review, Karen. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to book with nice discount. Saved me nearly $100.00 on a 2 night stay.
Thank you for taking the time to leave us a review, Scott! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to do, booking fee is a lot. I have no more to say. And this is annoying that I have to keep typing.
Thank you for your review and feedback, Jay. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible.
Reservation process was very clear and easy! I would definitely recommend this hotel!
Thank you for taking the time to leave us a review, Diane. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
We felt that using the Reservation Desk website was very easy and accommodating. The process was smooth, and we were done so quickly that we weren't sure we had finished. Nicely done!
Thank you for your kind words, Michael. We genuinely appreciate hearing from our customers! It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Website was easy to navigate and easy to book a room. Thanks!
You're welcome! Thank you for taking the time to leave a review, Mara. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to reserve, very nice website, hotel was at a convenient location at Heathrow airport.
Thank you for taking the time to leave us a review, Mary. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy booking. I am very satisfied with how easy it was to book.
Thank you for taking the time to leave a review, Louis. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
With reservations Quick and easy good experience! So excited to stay at you accommodations,See you in August
Thank you for your review, Susan. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us! Enjoy your stay!
Was great and easy to book. Had no issues and received a confirmation right away
Thank you for taking the time to leave us a review, Nancy. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Easy and fast. Everything was straight forward and easy to comprehend
Thank you for taking the time to leave us a review, Samantha. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I was surprised that the Reservation Desk never gave us any options for breakfast or special for having booked ourselves and two other families.
Thank you for your review and sharing your experience, Murray. Your feedback is incredibly helpful. We apologize for any confusion with breakfast and would be happy to assist you. Please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
I couldn't scroll down from February to July to make my reservation. Tried 3X using Firefox. Had to switch to Chrome to make the July reservation. So, not a perfect experience...
Pamela
Thank you for your review and for bringing this to our attention, Pamela. We sincerely apologize for the difficulties you experienced with our website and understand how frustrating this must have been. Your feedback is invaluable, and I will make sure to share it with our development team to ensure we improve the user experience. If you need further assistance with your reservation or have additional concerns, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
This company is the most scummy, disgusting company I've ever had to deal with. They booked me in a different city and won't let me change the reservation when the reason I booked a certain hotel was to be close to the hospital as I am due to give birth to my son who has multiple severe congenital heart defects. On top of that, when booking I told the agent I get a discount because I'm meant to be at the Ronald McDonald house but they're at full capacity, the agent said that gets dealt with at check in which is just incorrect. The lack of discount is annoying but we would've still stayed at the hotel given it was the right location. It is sick what these companies get away with and how little they want to help. I hope this company fails as everyone who works for it is just as scummy as the people who put the "rules and regulations" in place.
Thank you for bringing this to our attention, Jordan. We sincerely apologize for your experience with us, especially during a difficult time for you. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. We will do our best to help you. Also, please don’t hesitate to contact us at support@reservationdesk.com.
--Rachael, Review Manager
Looking forward to my short stay and have very good reviews from others that have stayed at the Comfort Inn.
Thank you for choosing to book with us, Joan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, David. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!