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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The booking was easy on the website. Quick and easy. Good access to what dates I needed.
Had to go to multiple sites to book a room.
From one day to next price increase $18 night more
Thank you for taking the time to review us and provide feedback, Ruth. Your insights are incredibly valuable and greatly appreciated.
Nothing notable to say. It was fine. I didn't notice the web address just the bold lettering in the description.
Was trying to book with the property directly.
Thank you for taking the time to review us and provide feedback, Glenn. Your insights are incredibly valuable and greatly appreciated. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
Excellent! Very easy to navigate website and make our reservation.
Thank you for taking the time to leave us a review, Rebecca. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Had to add to existing reservation. Close to the beach and dinner
Thank you for choosing to book with us, Daron. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to do business, no issues so far but I haven't checked in yet.
Thank you for taking the time to leave us a review, Timothy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Nice and easy very fast process. Very user friendly, thank you
You're welcome! Thank you for taking the time to share your feedback regarding the booking process, Curt. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
We're coming back from Thailand and the flights getting home didn't match well so we decided to stay the night. My wife and grandson did exactly the same thing on the way back from South Korea. She loved the hotel and decided to do the same on our way back from Thailand. She loved the Hyatt.
Thanks for your review, Paul. We truly appreciate your business and are grateful that you decided to book with us.
Quick easy it was great thanks what more would you like me to say why so many words to describe
Thank you for taking the time to leave us a review, Heather! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and easy. Good information on rooms. I have stayed there once before and it was a pleasant experience
Thank you for your review, Marion. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Good experience digitally while booking a room for Sunday evening.
Thank you for taking the time to leave us a review, Molly! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Making a reservation has become simple and straightforward. Ok stay here once or twice a year…
Thank you for taking the time to leave us a review, Michael. We're pleased to know you found the booking process to be simple and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy to use the site and very prompt confirmation. Received confirmation within minutes of making the reservation..
Thank you for leaving us a review, Richard! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Simple to cancel and reschedule my booking. Received updated confirmation quickly.
Thank you for taking the time to leave us a review, Gerald. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Not yet first time staying here. But by the reception I know it's going to be a very nice weekend.
Thanks for your review, Jose. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I stay here everytime I am there. The staff is friendly and it is located righ the the heart of Harrison.
Thank you for choosing to book with us, Francine. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy and received a terrific room rate. Better than travel sites.
Thank you for your review, Josephine. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I found the website online very quickly went to the reservation portion of the website put in the dates that I required found the selection of hotels or rooms and proceeded with the reservation
Thank you for taking the time to leave us a review, Dave. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Haven't gotten to the hotel to check in, but the process was easy
Thank you for taking the time to leave us a review, Kevin. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Quick and a good experience got me what I wanted would book again
Thank you for taking the time to leave us a review, Louie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Diana. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!