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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you. Because this is where my husband and I started dating and we've been married for 21 years later. It's our romantic getaway and a moment to rekindle and reminisce on what connected us as a couple today. I love the ambience.
You're welcome! Thanks for your review, Ivette. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I like the fast and efficient service! I did not have any problems! It was wonderful!
Thank you for taking the time to leave us a review, Diane! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
This site is user friendly and easy to use. I was very pleased with the quality of the site.
Thank you for taking the time to leave us a review, Gerald. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick and easy to use this site to book a room for a future stay. Thanks.
You're welcome! Thank you for your review, Grant. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great.The staff is so professional in dealing with the guests. Very polite.
Thank you for taking the time to leave us a review, Marie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I don't like the processing fee of $17.99.
I don't tho k I was aware of that.
Is that because I booked online?
I could have phoned and booked thru desk.
I called the hotel. I should have booked directly with them. They, and I, feel your service is bad and the fee a complete waste.
I would like you to reply to this please. And justify this fee.
I would appreciate you reversing that fee.
Thank you for your review and feedback, Grant. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!
I don't like the processing fee of $17.99.
I don't tho k I was aware of that.
Is that because I booked online?
I could have phoned and booked thru desk.
Very simple to navigate the Red Hawk casino reservation website
Thank you for taking the time to leave a review, Maria. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy for me, I'm a senior, these sights are sometimes not easy for me.
Thank you for taking the time to leave us a review, Carol. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Was a great easy experience getting all the reservations set up for my upcoming meeting. This is multiple times using reservation desk.
Keep it going
Welcome back! We truly appreciate your decision to book with us again, Ron. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
Easy reservation process. Streamlined.would use again and recommend to friends
Thank you for taking the time to leave us a review, Sandra. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Also, thanks for recommending us!
Easy to navigate and choose picks of rooms were clean and crisp
Thank you for taking the time to leave a review, Scott. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I needed a room for one night and the site gave me all the information I needed to book the room of my choice. Promptly received my email and text confirmation.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booking online with the reservation desk was so easy, pretty much just choosing your options
Thank you for taking the time to leave us a review, Jenitha. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
The experience was a good one. No problems booking reservations
Thank you for taking the time to leave us a review, Stella! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I had no issues with the booking experience. My confirmation e-mail arrived promptly after completion of the reservation process.
Thank you for leaving us a review, Christopher! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
This site was easy and fast to book a room at the hotel but when i got my bill on my credit card it was $180.00 more than what the hotel charged me to stay there so i will call the hotel next time to book my reservation
Thank you for your feedback, Sandra. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
Booking via the application was quick and straightforward.
Thank you for taking the time to leave us a review, Michael. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Helpful and very aware of my needs and wants. I'd give the experience a five out of five.
Thank you for taking the time to leave us a review, Mary! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy to fill in, I was able to get want I wanted. So hope to see you on March 21/25
Thank you for choosing to book with us, Marian. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a 5-star rating, Sue! We look forward to your next booking with us!