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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I tried to cancel my reservation within 30 minutes of making it and they said it was non-refundable. This is ridiculous. Not only am I never booking with Reservation Desk, but I'm never booking with Luxor again.
Thank you for bringing this to our attention, Sarah. We understand how frustrating this situation might be, and we sincerely apologize for any inconvenience caused. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions for reservations. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
The booking process was fairly simple and convenient. No complaints at this time.
Thank you for taking the time to share your feedback regarding the booking process, Larry. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to navigate! Didn't have any trouble getting booked in!
Thank you for taking the time to leave a review, Kelvin. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very simple and self explanation no problems at all always use holiday inn
Thank you for taking the time to leave us a review, Michelle. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was easy and stress free. I'd use the service again. I'd recommend it to others.
Thank you for taking the time to leave us a review, Valerie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us.
Easy and fast. Good price. And convenient to where we need to be.
Thank you for taking the time to share your feedback regarding the booking process, Barbara. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was easy in making reservations online. ……….,…………
Thank you for taking the time to leave us a review, Paul. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Reservation process was very easy and received a confirmation email within minutes of making the reservation.
Thank you for leaving us a review, Ward! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
My experience was great booking on reservationdesk.com today
Thank you for taking the time to leave us a review, Patricia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Is just no one told me about the time of breakfast so i missed it 😞.i
Thanks for your review and feedback, Asma. We would love to know more about your booking experience with us.
Easy to find and close to airport with shuttle available and breakfast
Thanks for your review, Brenda. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was a quick and efficient process. I wish there was more of a discount for a single traveller.
Thank you for taking the time to review us and provide feedback, Trudy. Your insights are incredibly valuable and greatly appreciated.
It is always a pleasure when we stay at the Atlantis, the amount of professionalism and just the care that is shown from all of your staff really warms my heart. So thank you for that you do!
Thank you for taking the time to share your review with us, Aaron. We always strive to consistently deliver outstanding service and support to all our customers. Thank you for choosing to book with us.
It was easy to book a room for a cheaper price! The booking was easy!
Thank you for taking the time to leave a review, Courtney. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
It was fast and easy. Had it done in just a few minutes. Give it a try!
Thank you for your feedback, Shane. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
It's easy with your current site for me, as English may not be my first language, it was still easy for me.
Thank you for taking the time to leave a review, Jean-Paul. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Pretty easy to book our room at Excalibur Hotel and Casino. And to get show tickets.
Thank you for choosing to book with us, Larry. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Needed a hotel for this summer and booking was quick and easy
Thank you for your review, Tia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Your email confirmation states the card would not be charged until checkout. I already received a text message that the card was charged.
Thank you for your feedback, Roger. We sincerely apologize for any frustration or confusion you may have experienced with payment. I will follow up with you in a private message for more information. If you need assistance with your reservation or have questions, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Sherry! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!