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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Hello, i have received my booking. When i booked the website mentioned complimentary breakfast but my booking doesn't mention anything about breakfast. Kindly confirm. Thank you
I was looking to book a room for a big event but going directly through the hotel website was almost $900. Reservation Desk was affordable and easy to use. I got my confirmation email and receipt immediately. I'll definitely use their service again.
Thank you for taking the time to leave us a review, Bambi! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Satisfactory service good price breakfast included is good
Thank you for choosing to book with us, Renita. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Experience was very quick and was good. It was easy to book a room and the response back was quick.
Thank you for taking the time to leave us a review, Darrel! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Making a reservation was extremely easy and love that it didn't ask for a bunch of unnecessary personal info. Looking forward to my stay!
Thank you for taking the time to share your feedback regarding the booking process, Emily. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
All I had to do was click a few buttons and it's that easy. Fast too
Thank you for your review, Starr. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was quick and easy, great experience. I would recommend Econolodge to my family & friends.
Thank you for taking the time to leave us a review, Anne! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very client friendly site, fast and efficient. Communication timely.
Thank you for taking the time to leave us a review, Jessica. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to book on-line, thank you! Also good that you have nearby attractions.
Thank you for taking the time to leave us a review, Elena. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Okay but room detail not complete so I was not satisfied with the connection.
Thank you for your review and feedback, Sandra. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please contact our escalations team at support@reservationdesk.com. We’re here to help!
Easy n prompt got my reservations with a great price...
Have stayed here before n enjoyed the time~~
Thank you for taking the time to leave us a review, Charlene! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
We needed a room and got one fast! The hotel looks great and we can't wait to get there!
Thank you for choosing to book with us, Joe. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very efficient making reservation, but not happy with this requirement for wordy review.
Thank you for taking the time to review us and provide feedback, David. Your insights are incredibly valuable and greatly appreciated.
Awesome great experience no issue very easy love to book with. Fast and convenient without major delays.
Thank you for taking the time to leave us a review, Fredrico! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I received my reservation immediately! Much better than going through Booking.com.
Thank you for leaving us a review, Laura! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very easy site to use. Reservation was made without a hitch.
Thank you for taking the time to leave us a review, Stephen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I received a confirmation # not mentioned the hotel name, then I call but 20 callers were ahead of me.
I supect it was an spam, so I quit searching waht this was about. Then I contacted the employer who made the reservation and it was the same axact confirmation number.
Thank you for your review and sharing your experience, Jaime. We are sorry to learn you were unsatisfied with your experience. I will follow up with you in a private message for more information. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
Reservation was quick, fast and accurate. I hope the location is the same.
Thank you for your review, Deborah. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
User Friendly. Internet priority listing. Booking to less than 2 minutes.
Thank you for taking the time to leave us a review, Jacob. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to use! Booking was very easy and I received an email confirmation directly after my booking.
Thank you for leaving us a review, Sean! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for booking with us, Syeda! Breakfast is included with your hotel stay. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!