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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Surprisingly, for this old lady, it wasn't too hard to do on line I usually have problems with ordering anything on line or completing surveys.
It was very easy to book the reservation but other friends and family members booked by calling and got a cheaper rate...
Thank you for your review, Carolyn. We sincerely apologize for any inconvenience caused by the unavailability of lower rates. As an online travel agency, we work with hotels to provide the most accurate and up-to-date pricing. However, due to the dynamic nature of room rates and high demand, lower rates can sell out quickly.
The young man who helped me was courteous and kind. Very smooth process!
Thank you for taking the time to leave us a review, Susan. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Very easy to book.I did not see a spot to advise we are AARP members.
Thank you for taking the time to leave us a review, Marlys. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Good. I have stayed here before & had a great experience. Great location
Thank you for choosing to book with us, Cynthia. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great and easy to book with. Friendly and helpful. Clear instructions and able to navigate through things easily.
Thank you for taking the time to leave us a review, Dawn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
This should be a free service included with any reservation.
Thank you for taking the time to review us and provide feedback, Paul. Your insights are incredibly valuable and greatly appreciated. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible
This process was so easy! Quick, easy to reserve and got my confirmation right away! Thank you!
You're welcome! Thank you for taking the time to leave us a review, Stacie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I made a reservation for 11 nights. A medical situation happened almost immediately afterwards and I had to cancel my reservation. I called back, the lady I spoke with to told me it was nonrefundable. I said that wasn't acceptable and asked for her manager. She said she can contact the hotel and if they say it's OK to cancel then she can cancel. I stayed on the line she contacted them. She came back on and said it was cancelled and I would see the credit on my card in up to seven business days, which didn't sound right to me, but I said OK. She said she will email me the cancellation. I never received the email. I called the hotel and the reservation is still active. I have tried to reach out twice today to speak to somebody about cancelling now I'm waiting for a call back. I'm so disappointed and I will never use this service again and I do not recommend it. The person I spoke to had to take my name down several times, because she couldn't get it right. Obviously she took my email down wrong because I never received a cancellation email. Someone from Expedia contacted me to confirm that I had made this reservation because it was for 11 days and the cost was significant. I explained that I had cancelled it. He confirmed that it was active. He said that he could not cancel it for me. I would have to reach out to reservation desk, but he did note that the email address they had down for me was. Extremely extremely disappointing and very stressful. I'm still waiting for a callback.
Thank you for bringing this to our attention, Heidi. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
We are getting on in age and this was very easy to manage! Thanks!
You're welcome! Thanks for your review, Rochelle. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I love the desoto me and Wendy have stayed there many times. We are getting married next Friday and coming to stay with y'all the next night for our honeymoon so y'all make it special for us please.
Congratulations! Thank you for choosing to book with us, Jonathan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
We have stayed there before and look forward to going back. The online reservation was quick and easy.
Thank you for taking the time to leave us a review, Myrna. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
The best and easiest way to book a reservation
Can't wait to be there
Thank you for taking the time to leave a review, Matthew. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Sweet operator but wasn't getting the price I was seeing online so I did it myself on line
Thank you for your review, Wendy. We sincerely apologize for any frustration caused by rate discrepancies. To provide accurate pricing, we work closely with our hotel partners, who send us updated room rates at regular intervals. Due to the dynamic nature of pricing, the rate you found online may occasionally differ from the rate provided by one of our agents. If you need further assistance or have questions about your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to address your concerns promptly.
Website a bit slow - took more than a second or two to book the visit - could be faster.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was good, and easy to operate through the site, thanks for the help.
You're welcome! Thank you for taking the time to leave us a review, Max. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to use and user friendly. I'm excited to stay here.
Thank you for taking the time to leave a review, Shannon. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
All of the room choices were listed and is was very simple to navigate
Thank you for taking the time to leave us a review, Patrick. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It went smoothly. I entered the dates of the stay and I was comfortable with the rate.
Thank you for taking the time to leave us a review, Deborah. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very quick and easy to use. Booked our hotel room hassle-free.
Thank you for taking the time to leave a review, Abigail. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Frank. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!