Overview
Reservation Desk has a rating of 4.5 stars from 7,351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
I had a previous reservation at another hotel, but the reviews were so terrible, I wasn't feeling safe. I decided to cancel and change to this hotel. The link on the website for the conference I'm attending didn't work, so I went directly to the hotel website and booked through Sitejabber. It was fast and easy.
Thank you! I'm looking forward to being there.
Glad I could book, did call in but the booking agent tried to charge me more than the website had to book on line to get a lower rate.
Thank you for your review, Brett. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly updating and changing, so the rate you found online could differ from the rate one of our agents provided. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Website user friendly easy to navigate
Wish you took discover credit cards
Have stayed at this hotel before
Very nice
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Great and easy to navigate throught the system.
Looking forward tot the stay at the Frury In Galleria
Thank you for taking the time to leave us a review, Flora. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
M not to savy with technology but booking a room at the golden nugget was very simple using my I phone
Thanks for your review, Jesse. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Thank you! Great easy and so simple to book! We have alwasy stayed here for the past 10 years we have come to Lincoln! Thakn you thank you than you!
You're welcome! Thanks for your review, Tom. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The booking experience was seamless. I was able to find a last minute room within a matter of minutes.
Thank you for taking the time to share your feedback regarding the booking process, Jason. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy convenient every thing clean. Staff does excellent job at attendant in a accomdating all needs.
Thanks for your review, Max. We truly appreciate your business and are grateful that you decided to book with us
I love the desoto me and Wendy have stayed there many times. We are getting married next Friday and coming to stay with y'all the next night for our honeymoon so y'all make it special for us please.
Congratulations! Thank you for choosing to book with us, Jonathan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Stayed here several years ago and thought the facilities were first rate. The place is a bit off the beaten path but worth the effort once you get there.
Thank you for choosing to book with us, David. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Awful, horrible, disgusting, no service, undernming, on and on.worst service ever and I'll be spreading the word.
Laura-Lee, we’re sorry to learn about the difficulties you experienced when you arrived at the hotel. Our platform is Reservation Desk, and we are an online travel agency that books reservations for over 200,000 hotels worldwide. We are pleased you decided to book with us and would love to know more about your booking experience. If you need further assistance, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
I reserved 2 adjoining rooms. When we arrived they only had me down for 1 room. While they gave us a second room, they were not adjoining. Because of kids this wasn't convenient at all. Unfortunately, the room I received felt very dirty because of the HUGE stain on the carpet. Thank goodness I had my slippers. The manager called the next day apologizing for the mix up on the rooms and said one of the rooms would be free of charge. It's been a month and I still haven't gotten my money back. I'll definitely go elsewhere next time. Beware the ask for proof of purchase although giving a itinerary #. I'm so done. That's what an itinerary # is fore DUH! And you have create an account for your review to be seen Now I'm MAD - AGAIN!
Thank you for bringing this to our attention, Chris. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Quick easy it was great thanks what more would you like me to say why so many words to describe
Thank you for taking the time to leave us a review, Heather! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy to book the room online. I hope all goes smoothly because I need a little relaxing fun.
Thank you for taking the time to leave us a review, Dale. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
Easy to do no problems with the book would use again it i need to. Thanks for a smooth experience,
You're welcome! Thank you for taking the time to leave us a review, Tom. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Just booked it so dont have much to say. Will have better idea after my stay at hotel thank you.
Thank you for choosing to book with us, Wayne. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy selection and payment! The selection process was great. The information provided was clear and concise. The payment process was very easy.
Thank you for leaving a review, Bradley! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Cool great just a little corn chip smell from the carpet i guess other than that cool okay spot
Malan, we truly appreciate your business and are grateful that you decided to book with us.
2nd try worked.they had my last name wrong then charged extra to cancel it finally have it sorted out
I paid for service and advise them Reservation.com (Ms. Jackson) that I did not get to use the pool as it was closed. The people was nice however, I paid for services of wanting the pool access and none was available. The water pressure in the bathroom was weak (sink/shower). I was also told they clean room every other day. I though the staff at the hotel was nice but I had issues. I trusted your organization to help and advocate for me. Reservationdesk staff Ms. Jackson took my complaint and I feel cheated.
Cynthia, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property, but we will look into your situation further and do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
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- South Jordan, UT
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Steven. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!